I searched the web for the best price for a StihlHSA60 trimmer with battery and charger and alliance came up trumps, so I ordered it on pm of 18/05/26 and it turned up at my house on pm[1330 hrs] on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Operations Manager Paul Ouwerkerk was extremely helpful in assisting me over the phone.I was enquiring as to "possible" purchase of Stihl MSA 220 C-B Battery Chainsaw along with the AP 300 S battery w... See more
Company replied
Beautifully set up shop Outstanding customer service from the reception to the technical experts on the floor Love they they are a Stihl dealer as well
Company replied
I ordered the slugger cold saw blades after my nearest stockist only had lower quality blades that were dearer than Feins list price. I was googling the blades and saw Alliance Hardware, they had t... See more
Company replied
Company details
Written by the company
We're an independent hardware and industrial supplies business with a customer-oriented focus. Not only do we stock the best tools at the lowest prices, we also offer solutions to our customers. As well as tools, we are a distributor for the Bahco & Lenox bandsaw blades. Two of the best quality bandsaw brands available on the market. Our aim is to reduce our customers' cost per cut, by increasing their cutting efficiency and reducing downtime. We're open from early until late, to make sure we're always available when our customers need us. Give us a call today and see how we can assist you.
Contact info
39-51 Chapman Street, 3130, Blackburn North, Australia
- alliancehardware.com.au
4.7
Excellent
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lowest price and superfast delivery
Lowest price and superfast delivery - what more could you want!
April 18, 2023
Reply from Alliance Hardware
Hi David,
Thank you very much for your review. It's good to hear that we were competitive and that it was delivered so quickly.
We hope we can keep it up for next time!
Thank you,
The Team @ Alliance Hardware
fast response
May 1, 2023
Reply from Alliance Hardware
Hi, thank you very much for your feedback, it means a lot.
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Darren,
Thank you very much for your feedback, it is greatly appreciated.
We're glad to hear your order was processed and delivered quickly.
We look forward to dealing with you again next time.
Thank you,
The Team @ Alliance Hardware
The process was easy and the postage…
The process was easy and the postage was fast. I’m a happy customer
April 22, 2023
Reply from Alliance Hardware
Hi Heath,
Thank you very much for taking the time to leave us a review, it is appreciated. We're glad to hear that you were pleased with the ordering process and that the delivery was completed quickly.
We look forward to dealing with you again.
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Craig,
Thank you for your feedback, and for your understanding with the delay. Your patience was very much appreciated.
Thank you,
The Team @ Alliance Hardware
The time it took to get here through…
The time it took to get here through Sendle must have been by CAMEL. The postage cost seemed to be Express postage. Information about where & how goods were to be sent was good.Cousin ordered two brass fittings total cost $5,70 parts & postage from China & took 4 days.
April 16, 2023
Reply from Alliance Hardware
Hi Ronald,
I'm terribly sorry to hear that your delivery took so long. We have been encountering delays lately with couriers traveling from Melbourne to WA so we've tried our best to monitor these and push them as much as we can.
Unfortunately, our courier charge to WA is quite high, but the amount charged is solely to cover the costs that we are charged. I understand your comparison to the postage from China, and I genuinely have never understood how it costs so little and is so fast.
I apologise again and hope this doesn't deter you from dealing with us again.
Thank you,
Paul @ Alliance Hardware
Milwaukee M18 Cordless Tyre inflator
Milwaukee M18 Cordless Tyre inflator
I must admit that I was a little hesitant in buying from you as your price was a lot lower than your competitors, but a quick search on Google for reviews gave me confidence.
Your ordering system is top notch - I ordered the Tyre Inflator at 10.00pm on a Friday night and needed to ask a question and there was someone on your chat line to answer my question.
By the following Tuesday I had an email informing me that my order on it's way and a tracking number was supplied.
I had my order on the Friday - barely one week from order.
I am extremely happy with my purchase from your business and the entire experience from go to whoa. I know now that when I'm looking for tools, especially Milwaukee, I will certainly check your website first.
Looking forward to buying from you again.
Cheers,
Wassa
April 12, 2023
Reply from Alliance Hardware
Hi Warwick,
Thank you so much for leaving us such a great review, it is much appreciated.
Being a small, independent business, it's completely understandable to be hesitant, especially when we offer heavier discounts than the bigger players in the market. However, with the small team that we have, it allows us to operate more freely in the market, as well as offer a more personalised service.
So, it means a lot to hear your feedback and I will be sure to pass it on to the rest of the team.
Thank you again,
The Team @ Alliance Hardware
Highly recommended Stihl dealer
The prices are great. Received the delivery in 2 days. After sale service from Paul is excellent. Highly recommended.
March 30, 2023
Reply from Alliance Hardware
Hi Phillip,
Thank you very much for your review. I'm glad to hear you received your order so quickly, and we hope you enjoy it!
We will pass on your praises to Paul, and we appreciate your recommendation.
Thank you,
The Team @ Alliance Hardware
Quick shipping
March 22, 2023
Reply from Alliance Hardware
Hi David,
I'm glad to hear you got your package quickly.
We look forward to dealing with you in the future.
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Stephen,
Thank you for leaving us such positive feedback.
We look forward to working with you again in the future.
The Team @ Alliance Hardware
Excellent price and speedy delivery.
March 20, 2023
Reply from Alliance Hardware
Hi Julie,
Thank you for your feedback, we really appreciate it.
We hope you enjoy your new tool!
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Syed,
Thank you very much for your feedback, it means a lot.
We hope to deal with you again soon.
Thank you,
The Team @ Alliance Hardware
Operations Manager Paul Ouwerkerk was…
Operations Manager Paul Ouwerkerk was extremely helpful in assisting me over the phone.I was enquiring as to "possible" purchase of Stihl MSA 220 C-B Battery Chainsaw along with the AP 300 S battery which every Stihl Agent was waiting on o'seas supply.Paul explained that he was expecting shipment end of February.He promised to reserve battery for me ..which he did & due to his outstanding service etc I not only purchased the chainsaw but also the battery & Quick Charger..Paul is a credit to Alliance Hardware..thank you. Colin Kelly
March 6, 2023
Reply from Alliance Hardware
Hi Colin,
Thank you very much for leaving us such a positive and extensive review. We'll be sure to pass your praises on to Paul.
We're glad to hear that we were able to assist you and hope you enjoy your new chainsaw.
Thank you,
The Team @ Alliance Hardware
Awesome service.
March 13, 2023
Reply from Alliance Hardware
Hi Michael,
Thank you very much for such kind feedback.
We look forward to dealing with you again.
The Team @ Alliance Hardware
All enquires were answered promptly.
March 20, 2023
Reply from Alliance Hardware
Hi Jodie,
Thank you for your review, we really appreciate the feedback.
We'd love to hear your input on ways we can work to improve the level of service.
Thank you,
The Team @ Alliance Hardware
Excellent!
An easy to navigate website, very competitive prices, superfast delivery. Very communicative, would highly recommend.
March 3, 2023
Reply from Alliance Hardware
Hi K,
Thank you very much for giving us such great feedback, and we appreciate the recommendation.
We look forward to dealing with you again.
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Trenton,
Thank you for your feedback as it is very much the case. Being a small business, we offer our customers a more personal service so we appreciate all those that give us a chance.
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Mathew,
Thank you for your review and for such great feedback.
We hope to deal with you again soon.
The Team @ Alliance Hardware
Prompt/Efficient
Waited on a back order stihl battery,
My local dealer couldn’t supply till may 23
I rang alliance hardware , they rang stihl
We’re able to pre order out of first shipment to Australia.l received battery as promised on 28th February 23
Great company to deal with.
February 22, 2023
Reply from Alliance Hardware
Hi Geoff,
Thank you very much for your feedback, it is appreciated.
We're glad to hear that we were able to help you with this.
Hopefully we can assist you further in the future.
Thank you,
The Team @ Alliance Hardware
I had a good experience with my large order.
I had a good experience with my large order. The order got delivered quicker than promised and Paul was very helpful. I would order again!
February 21, 2023
Reply from Alliance Hardware
Hi Mary,
Thank you very much for leaving us a review. We're glad to hear that your order was delivered promptly and look forward to dealing with you again.
Thank you,
The Team @ Alliance Hardware
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.