Allkentrecovery Reviews 

166
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing fantastic feedback about their overall interactions. Many customers frequently praise the staff for being exceptionally friendly, helpful, and understanding, which significantly eases stressful roadside situations. People constantly highlight the prompt, trustworthy, and highly professional service provided when handling unexpected vehicle breakdowns and transportation needs. Consumers are also deeply impressed by how quickly the dedicated team arrives on location to secure, load, and transport vehicles safely. Reviewers appreciate the exceptionally smooth communication, great ongoing support, and reliable assistance maintained throughout the entire recovery process from start to finish.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting brilliant recovery assistance and prompt... See more

Staff

Clients share positive opinions on staff, frequently describing them as friendly, helpful, and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t speak highly of them. Great service, came straight out to recover us to our desired destination for a fair price. I would definitely recommend!

Rated 5 out of 5 stars

I recommend Ali's services with all confidence. I was blocked with a FORD TRANSIT CUSTOM at the Ferry Port in Dover. Although I was ready for the road, the car broke down, and I barely managed to get... See more

Rated 5 out of 5 stars

Excellent, prompt and clear service. Communication was solid and everything ran incredibly smoothly. Very impressed with this service and would 100% use them again.

Rated 5 out of 5 stars

I contacted them this morning when a problem concerning the emergency key on my Lexus. Lexus were not much help but the guy I spoke to here (sorry I didnt ask his name) solved the problem promptly. He... See more


Company details

  1. Towing Service

Written by the company

All Kent Recovery providing Private Car Recovery and Breakdown Service throughout Kent. We are the NO 1 Private Hire Car Breakdown Company in Kent


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

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No recent history of asking for reviews

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4.7

All reviews

(166)

40 reviews in the last 12 months

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Rated 4 out of 5 stars

Overall no issues with the service

Overall no issues with the service, not the most straightforward tow but got the job done nonetheless and nice & friendly. Only slight thing is seemed to have damaged the rocker panel slightly while trying to jack the car up, other than that no problems.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

The driver went well above and beyond

The driver went well above and beyond. I have an electric car and we drove around for a couple of hours trying to find a charging point. Top bloke, no moaning, just wanted to help me on my way. He even stayed to make sure I got car on charge. Thank you so much

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

Had a flat battery on my work van

Had a flat battery on my work van, my work sorted it out, I got a call from Barry who said where he was and he's on his way, came In quick time and was friendly and sorted out the van in no time whatsoever.

Would definitely recommend

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Call out this morning, service confirmation was received and pick car from home on time. Meet friendly gentleman that know what he was doing. Thanks you very much.

August 12, 2024
Unprompted review
Rated 1 out of 5 stars

Extortion artists

Writing this on behalf of a friend who has been ripped off by these people:

My friend was quoted £185 to have his car picked up from his home and taken to a garage. He lives in Northfleet and the garage is in Chadwell St Mary (about 30 mins drive). The tow truck arrived and was apparently unsuitable for the job as the car is a convertible Mercedes AMG which has a low ground clearance. The driver unsuccessfully attempted to drag it up the ramp, to no avail. He then said that another recovery vehicle would be needed and would be 20 mins. Only when the first driver had gone did it become clear that he had damaged the body work, by trying to force it on. Over an hour later the second driver arrived. Couldn’t find the key as the first driver had hidden it in the sun visor and not told him. Finally located it and loaded the car onto the truck. The driver then called from the garage and said that the bill and bank details would be texted and that, as soon as it was paid, the car would be put down and left with the garage. When he opened the text, the bill had increased to £300! When he called to question this, my friend received a torrent of abuse and was told that his car would not be released until it was paid, and that the increase was because he was being charged for two tow trucks!
If you fail to send the appropriate kind of tow truck for the car - which you knew the make and model of beforehand - on what planet do you think you can charge the customer twice? Why should he pay for your ignorance? And threatening to keep possession of the car until this fraudulent bill was paid, is nothing short of extortion. I will be making a more detailed ‘review’ of this company to Trading Standards, since this isn’t simply a case of pisspoor service, it’s just plain illegal.

August 7, 2024
Unprompted review
Allkentrecovery logo

Reply from Allkentrecovery

I apologise if there has been some confusion, and we have reviewed the recorded call communications which are as follows.
On the 5th of August at 14:59 we received a call to tow a C class mercedes (Not a Mercedes AMG)
As per transcripts of the call the operator asked "whats wrong with it". To which the customer replied "it won't start , its under warranty its go to go back there. It won't start, won't turn over"
The customer was quoted 180 to either jump start the car or tow it to the garage.
When the driver arrived , he found that the vehicle was stuck in park, and wouldn't roll.
So because of this a larger vehcile was required with specialised equipment. The quote which Was provided for this different job was 300, and was given to and agreed by the customer before the larger truck was dispatched.

Our prices are based on the information we are provided and we dispatch an appropriate truck/equipment accordingly.

Also regarding the bumper. Before moving any vehicle our drivers take pictures and it is clear from the pictures that the front bumber was not fixed and had been badly put on using mastic (a bathroom sealant). And was already hanging off.

I understand your frustration but our pricing and the truck/equipment we send out is based on the information we are provided. In this case the customer did not inform us that it was stuck in park and did not roll. Once we became aware of this after already sending out one truck, we had to send out a larger recovery truck with specialised equipment which had to be diverted from another job. hence the new quote which was agreed upon.

Rated 5 out of 5 stars

Spot on

I live out near Banbury, Jake and his son took me the 100+ miles home and then 100 more back late at night so I could make it to my girlfriend's house after my car broke down in Wimbledon during the day, with Jake insisting and going completely out his own way. Fast service, top service and a lovely bloke - son was excellent too.

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Barry and the team

Great service from Barry and the team, arrived prompt, no messing about, motorhome on the back and on our way, Barry was very friendly and kept us entertained all the way back, would highly recommend these guys, very happy A+++++++

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service !

Barry and the office team were amazing - they said they would be there in an hour and were there in 40 mins - communication was excellent and would highly recommend!

July 23, 2024
Unprompted review

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