Althams Travel Services Limited Reviews 304

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, often highlighting how they go above and beyond to ensure a smooth booking process and a perfect holiday. Many appreciate the personalized service and the staff's ability to find ideal destinations and deals. People are very satisfied with the overall service, noting the efficiency and ease of booking their holidays. Reviewers frequently mention that the staff makes the entire experience stress-free, from initial inquiries to handling all necessary arrangements and even providing valuable advice based on personal experience.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being friendly,... See more

Holidays

Reviewers highlight positive aspects of holidays. Customers consistently praise the helpful and knowledgeable... See more

Service

Reviewers consistently express high satisfaction with the service. Customers frequently highlight the... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers praise the ease and... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently booked a Lapland holiday with the incredible Hannah Mallinson, and I couldn't be happier! She guided me every step of the way with professionalism and expertise. I asked her a million que... See more

Company replied

Rated 5 out of 5 stars

Emma was so helpful & reassuring helping to plan a trip for myself & daughter to celebrate her 21st birthday. New York & Nashville recommended both hotels which were perfectly situated . Arranged... See more

Company replied

Rated 5 out of 5 stars

We have booked several holidays through Althams at Littleborough, notably , two cruises and the service from Charlotte, Abi and Sophie has been exceptional. They have looked at the way to split bookin... See more

Company replied

Rated 5 out of 5 stars

Linda at Littleborough Althams booked my short break to Lanzarote. Everything was perfect from arriving at Liverpool to returning. She even advised me which under seat bags to purchase from Amazon to... See more

Company replied


Company details

  1. Travel Agency

Written by the company

As a genuine independent travel agent we endeavour to find the best deal available from ALL leading holiday companies, whilst offering you impartial advice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

304 reviews

5-star
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3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Amazing

I walked into the establishment of bury and was kindly greeted by a young lady called Alicia, she was very kind and nice to talk to while also maintaining a professional standard. She was very helpful and has the best interest of the customer at heart. 100% recommend this branch if you are local to the area of bury.

November 7, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Thank you Harvey for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Bury. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Always get great service at Althams…

Always get great service at Althams Ilkley. No much trouble to find a good deal for us. Wouldn't book a holiday with anyone else.

November 8, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Thank you Karen for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Ilkley. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Fantastic

Lyndsey and mollie where absolutely fantastic . Took loads of time to show me different holidays for my dates and gave me loads of information on the areas . Thankyou ladies

November 7, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Thank you Jackie for your wonderful review. We're so happy to hear that you are satisfied with the service received from Lyndsey and Mollie at our Althams Travel branch. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Ilkley office - great friendly service

We have been using the Ilkley office for several years now. Initially Steve looked after us but more recently Kate and Heidi have taken care of our holiday requirements. It's always a pleasure to see them in their office on The Grove. Recently we had an issue with our ultimate holiday provider and we were delighted that Althams took our side and resolved the matter to our complete satisfaction.

June 5, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Thank you Mike for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Ilkley . Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Batley branch amazing staff

We called in at the Batley branch wanting a last minute deal for 15th November. The staff were very friendly and helpful. They found us the perfect deal. They sorted all of our paperwork for us and managed to get us sat together on both flights without paying extra. Amazing 5 star service .

October 31, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Thank you for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Batley. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

I have been using Althams travel in…

I have been using Althams travel in DENTON for quite a while. The staff are all fantastic, especially Amanda who has helped me find holidays for our family, my husband and I and a "girlie " week away.
I always come away feeling happy with the advice I have been given.
Looking forward to booking soon for a few holidays in 2026!
Thank you for all that you do!

September 3, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Thank you for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Denton . Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Highly recommend

⭐️⭐️⭐️⭐️⭐️ I felt extremely reassured with Louise booking our Oz trip after having a not so good experience with another agent. Double and triple checking everything, very friendly and answered all my concerns. Had no reservations about booking with Althams Keighley. Thank you very much! Will definitely 💯 recommend to others ☺️🙏🏼❤️

September 24, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Thank you Jo for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Keighley . Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Nothing too much trouble did everything…

Nothing too much trouble did everything they said they would and more first class service marella discovery cruise

October 7, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Thank you Adrian for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel . Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Ruby wedding in Lake Como

Thank you Amanda for finding us a prefect holiday at Althams Travel Denton in conjunction with Newmarket Holidays for us to celebrate our Ruby wedding anniversary. We went to Lake Como, we stayed at Hotel Griso near Lecco/ Malgrate, the hotel was fabulous, very clean and the staff were fantastic. Lecco is a small town with lots of local facilities and fab places to eat/ drink with lots of boutiques for shopping. We went on 3 of the organised tours, we went via coach and visited Bellagio, returning to Lecco by boat. Bellagio is gorgeous and even though we were told it was “ quiet” it was still quite busy. There’s loads of gorgeous restaurants and street food eateries to choose from. The boat on the return journey was lovely, so nice to see things from the water! We also had another short stop over in Bellagio on day 2 of our tour when we went on a Lake cruise as we visited the gardens of Villa del Balbianello, which were stunning. We skipped the next 2 days optional tours to Bergamo and Milan as we wanted sometime to ourselves to do our own thing. The next tour was on the Bernina Express and St Moritz. We travelled by coach to board the Bernina Express train and got to visit Madonna di Tirano which was absolutely stunning, we had to be respectful and quiet as there was a service taking place but it was still well worth going in to see its beauty. On board the Bernina Express train our group had our own private carriage and got to take in the stunning scenery as we made our way to St Moritz. Lots of St Moritz was closed as they are preparing for their “winter season”, though we purchased from Läderach chocolate! We also skipped the other optional tour to Lugano as we wanted to do our own thing. We ate in lots of local restaurants whilst we were away and all of them offered fantastic food with exceptional service. All of our tours were guided by the fabulous Fabrizio (Fab) Teresi who’s passion and enthusiasm for what he loves doing (and is very good at) shone through. This is the first holiday we have been on which included organised tours, we normally just do our own thing., with this holiday we wouldn’t have seen or known about the places we visited without Fab’s expert guidance. Thank you Fab.

October 14, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Thank you Angela for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Denton . Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 1 out of 5 stars

I went in to Morley store yesterday to…

I went in to Morley store yesterday to get euros for my holiday although I look young I am 30 years old and was spoken to like a child, I advised I wanted to change euros and do part cash part card payment I was advised the agent could do this but would be 2 seperate transactions I said that’s fine I had my phone in my hand and she exclaimed you cannot use Apple Pay here I said I’m not I have my card in my bag to which I sat down she then advised that if I wanted to pay cash I need something with my address on it I said I had my passport and about to say my council tax bill on my phone to which she abruptly stopped me and said she can’t accept my passport didn’t even let me finish my sentence that I have my council tax bill that I can pull up but at this point I was annoyed not because of what the agent was asking for but the way she spoke to me like I was a child, I ended up walking out of your store and going to Hays travel who changed my money in one transaction didn’t ask for anything apart from my ID and my address

October 24, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Hi Sarah,

Firstly, please accept our sincere apologies for the service you received — this falls well below the standards we expect. A customer’s age should never influence how they are spoken to or treated. Our expectation is that every customer receives the same high standard of service, regardless of the reason for their visit.

A member of our team has reached out via email to discuss the matter further. Once again, we apologise for your experience and want to assure you that this is not the level of service we expect from any of our branches.

Kind regards, Althams Travel

Rated 5 out of 5 stars

Outstanding Service from Suzanne at the…

Outstanding Service from Suzanne at the Bury branch – Highly Recommend!
Although we haven’t yet been on our holiday, I wanted to take a moment to acknowledge the exceptional service Suzanne has provided so far. From our very first conversation in Aldi, she has been incredibly professional, friendly, and attentive to every detail.
Suzanne’s communication has been prompt and clear, and nothing has ever felt like too much trouble. Her passion for travel and genuine care for her clients truly shine through, making the whole planning experience enjoyable and stress-free. I wouldn’t hesitate to recommend Suzanne to anyone looking for a dedicated and knowledgeable travel expert!

October 15, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Thank you Kelly for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Bury . Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 4 out of 5 stars

I booked my holiday with ellie

I booked my holiday with ellie , she was amazing , listened to what we asked and needed then found us the perfect holiday. I would definatley recommended althams ❤️

April 17, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Thank you Becky for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel . Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Althams Bury

Althams Bury, this was our first time using Althams to book an holiday, Ellie looked after us, listened to everything we needed and required and went through every hotel until we chose the perfect one, would definitely recommend this branch and Ellie to help with all your travel needs 😀😀

May 31, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Thank you Tracey for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Bury. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

alrhams bury

allan’s travel in bury are amazing been there many times. All staff are very friendly and helpful.

October 18, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Thank you Lily for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Bury. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

What a great team Althams in Bury are!!

What a great team Althams in Bury are. Ellie was extremely knowledgeable when I asked her to arrange my holiday, she was friendly& definitely knew her stuff, really looking forward to our holiday to Lanzarote, thanks again Ellie.

May 16, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Thank you Adele for your fantastic review! We're so happy to hear that you are satisfied with the service received from Althams Travel Bury. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Would reccommend these girls all so…

Would reccommend these girls all so lovely and very helpful!!

October 18, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Thank you Phoebe for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Althams travel bury is fabulous!

Althams travel bury is fabulous!

The ladies are fantastic, nothing is to much trouble, super knowledgeable, easy to deal with, always find the best deals,

When I book I always book with Ellie, she’s very good, and so helpful, always finds the best deals, with a great attitude towards helping get the best holiday !

Customer service is 5*,
I wouldn’t use any other travel agent

August 11, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Thank you Rebecca for your amazing review. We're so happy to hear that you are satisfied with the service received from Althams Travel Bury. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 4 out of 5 stars

Lovely girls

The girls at the bury branch were lovely and very welcoming I'd definitely book with them again it all felt part of the experience

September 10, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Thank you Jamie for your fantastic review. We're so happy to hear that you are satisfied with the service received from Althams Travel Bury. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

All of the ladies at the Bury branch…

All of the ladies at the Bury branch were amazing and all gave the best service possibe in order for me n the hubby to book our dream holiday, will 100% be back soon to book our next one .

September 30, 2025
Unprompted review
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Reply from Althams Travel Services Limited

Thank you Lisa for your lovely review. We're so happy to hear that you are satisfied with the service received from Althams Travel Bury. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

The girls at bury are absolutely lovely…

The girls at bury are absolutely lovely all amazing and provide really good service Suzanne Ryeleah and Gail have provided excellent services they was all so smiley and I was welcomed with such positivity when i walked in.

October 6, 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you for your wonderful review! We're so happy to hear that you are satisfied with the service received from Althams Travel Bury. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

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