Artie is great! Very knowledgeable and helpful! He has his customers’ best interests at heart.
Company replied
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See what reviewers are saying
American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated is... See more
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American Alarm is great. Quick response time. Thier technician come right out and are amazing and explained everything. The technician tried so many solutions for us. He was so polite and very knowled... See more
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I've had a few issues recently with my monitoring at American Alarm. I was surprised that someone at the very top called me to find out what the details of the issue were. I believe it will be resol... See more
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Company details
- Burglar Alarm Store
- Fire Alarm Supplier
- Security Service
- Security System Installer
- Security System Supplier
About American Alarm and Communications, Inc. - Arlington Headquarters
Written by the company
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Contact info
297 Broadway, 02474, Arlington, MA, United States
- 781-641-2000
4.7
Excellent
193 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Installation error caused a false alarm
The technician was prompt and efficient. However, there was one major problem. Shortly after he left, we left the house and set the alarm. The technician had not actually done a full test of setting the alarm and waiting through the full cycle until it was fully set. This turned out to be a significant error. While we were driving from our house. we got a call from the police, saying that our alarm was on. We returned to the house to turn it off. Then we called American Alarm to send the technician back to fix whatever caused the false alarm. He was able to come within an hour because he was still in the neighborhood, and after some troubleshooting discovered that, according to him, he had installed the wrong resistor for one of (or both of?) the glass break detectors. He replaced the incorrect part with the correct part, and it worked after that. This resulted in our receiving a warning from the Brookline Police that we had exceeded the number of allowed false alarms and that we would be fined for any more false alarms. So far, we haven't had any more, but if for any reason we have one, due to equipment failure or our error, we will pay a fine. We like American Alarm, but we encourage more careful post-installation testing by technicians
November 24, 2021
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We appreciate you sharing your experience with us and would love to get in touch with you about how we can make it even better next time! Please get in touch with us here https://www.americanalarm.com/contact-us to let us know if there is anything else we can do. Our apologies for any inconvenience!
Outstanding service done in a timely…
Outstanding service done in a timely manner with full respect for our home. Great job!!!!
November 17, 2021
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
The service is always good
The service is always good. Phone help is quick an useful. Everyone is polite and efficient.
November 17, 2021
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
Always helpful and good customer care…
Always helpful and good customer care and knowledgeable technicians polite and we’ll mannered
November 17, 2021
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you so much for using us for your security company. Please feel free to contact us again soon should you need anything else!
Very responsive.
November 17, 2021
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
The customer service is what you expect…
The customer service is what you expect from a top tier company - Perfect
November 17, 2021
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
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