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American Book Warehouse Reviews 119

•
TrustScore 3.5 out of 5

3.6

Book Store
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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent customer service, highlighting quick and helpful responses to issues, with many appreciating the human touch in communications. People often mention the great condition of the products received and the wide selection of books available, sometimes at competitive prices. Many also report timely delivery, with some even receiving their orders faster than expected. However, some customers experienced significant problems with orders not being shipped or receiving no tracking information, leading to long waits or unfulfilled purchases. A few other people also felt that their orders were canceled only to see the same book relisted at a much higher price.

What people talk about most

Order

Users describe ambiguous interactions with order, with many reporting significant issues such as books not... See more

Product

Customers had ambiguous experiences with product quality and availability. Many reviewers were pleased with... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the quick, friendly, and... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers appreciating the cheaper options and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many customers reporting fast and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had an issue with getting a textbook delivered which was out of stock, company had some back end issues with inventory/email servers. However, customer service issued me a refund and offered me a diff... See more

Rated 5 out of 5 stars

They provided a rare book in wonderful condition, and they offered the best price of this book, too! They were really nice and a “real human” on the other end of our email correspondence which I reall... See more

Rated 5 out of 5 stars

I ordered a textbook from American Book Warehouse and it turned out they actually did not have the book in stock. I was so impressed by how the company handled the issue! They promptly refunded my m... See more

Rated 5 out of 5 stars

Quick responses to my questions. A sincere willingness to locate a hard to find book that was in excellent condition. Your pricing and shipment time are much appreciated. You will be my first choice... See more

Company details

  1. Book Store
  2. Books Wholesaler
  3. Used Book Store

Information provided by various external sources

American Book Warehouse – We are the number 1 place to find cheap textbooks online. Visit us to buy used textbooks, college textbooks. We focus on student needs in the United States.

Contact info

3.6

Average

TrustScore 3.5 out of 5

119 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

So happy I found them

I was looking for an out of print book when I found American Book Warehouse on line. Not only did they have the book, listed as used, very good condition, but their price was cheaper than other sites. Service was great, and I received the book in two days. Best of all, my book was in even better condition than advertised, like new. I'll be very confident ordering from them in the future.

August 5, 2024
Unprompted review
Rated 1 out of 5 stars

Scammers making money on the "float"

I suspect that American Book Warehouse is primarily a scammer. They bill your credit card and then tell you they DO NOT have the book. They promise to "look" for another copy. Two weeks later, I checked back, and American Book Warehouse had not found one. I requested a refund. American Book Warehouse makes money on the "float" when they hold your money for a few weeks until you demand a refund for a book that I suspect never existed in the first place.

July 15, 2024
Unprompted review
Rated 1 out of 5 stars

Be cautious when trying to purchase books from this company.

I ordered a book and the payment was excepted next day it had been cancelled. I tried ordering it twice.the second time they had raised the price 200 plus, they said the book was unavailable and they were trying to fix the problem, well 3 months later it is still on the website lowered the price. I wonder if it’s still unavailable!!! I found the book on Amazon with an affordable price with no issues.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Love American Book Warehouse

I love All my books that I have gotten from American Book Warehouse. The customer service representatives were Very Kind and Helpful. I would Definitely recommend this place to anyone buying books !

February 11, 2024
Unprompted review
Rated 5 out of 5 stars

Best Place to buy your new and used Publications!!!

They made a mistake and sent me the wrong publication. Simple mistake.
In regard to this they responded immediately to my email, refunded my money, and told me to keep the publication they accidentally sent me!
Now that’s pretty awesome!
Would definitely buy from this business again!

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

5 Stars

Shipping was very prompt, the book was well packaged and in excellent condition, all for a good price. I am very happy with this purchase. I would buy from them again and recommend them.

September 12, 2023
Unprompted review
Rated 1 out of 5 stars

Thieves

Do not give this company any of your information.
I ordered one book from them and then was charged 5 more times for books I did not order.
Had to cancel my card.
Not even sure if I will get the one book I paid for.

October 1, 2022
Unprompted review
Show reviews in all languages. (119 reviews)

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