Americo/Great Southern Life Reviews 

752
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Just 2 months ago I purchased this life insurance. Just last month my apartment lease was up for signing for another year. The problem rose when they raised the rent. My student loan payments are so... See more

Rated 1 out of 5 stars

For 37 1/2 years my quarterly payment was $39 every 3 months I just got a bill for my new payment to be $272.66. I am 79 1/2 years how can this happen they are trying to get me to cancel as I can... See more

Rated 2 out of 5 stars

Americo Insurance just may be the perfect insurance for the healthy, young, prescription free adults, but I was not one of them. I took a health quiz and passed was told I qualified for a lower rate... See more

Company replied

Rated 1 out of 5 stars

On July 20, 2022 applied for Plan F Supplemental Insurance with Agent Cole Kraft of Great Southern, who took my wife's information over the phone. My wife is well within her BMI, is on no medications,... See more

Company replied

Company details

  1. Insurance Company

About Americo/Great Southern Life

Written by the company

Americo/Great Southern Life offers competitive rates on Medicare Supplement (Medigap) insurance Plans F, G, and N.

➜ GET A QUOTE
PLAN F
PLAN G
PLAN N


Americo is the brand name for insurance products issued by the subsidiary insurance companies controlled by Americo Life, Inc. Medicare Supplement insurance policies are underwritten by Americo Financial Life and Annuity Insurance Company (AFL) or Great Southern Life Insurance Company (GSL), Kansas City, MO, and may vary in accordance with state laws. Not all policies and benefits are available in every state. AFL is authorized to conduct business in the District of Columbia and all states except CT, ME, and NY. GSL is authorized to conduct business in the District of Columbia and all states except NJ, NY, and VT. Each insurer has sole financial responsibility for its own products.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

752 reviews

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1.4

All reviews

(752)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very happy with my experiences I…

I am very happy with my experiences I have had with your Company so far. I received my policy information within a week of signing up for my Medicare Supplemental Insurance. I am very pleased with my premium amount for the Plan G. I am hoping to be able to stay with your Company for several years.

December 7, 2020
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Reply from Americo/Great Southern Life

Thank you for your review, Linda. We appreciate your business and taking the time to provide your feedback!

Rated 5 out of 5 stars

Promptly sent policy confirmation via…

Promptly sent policy confirmation via email, and hard copy in mail.
Charges to my account were correct. Agent was very helpful in explaining the policy coverages to me, and I am happy so far!

December 6, 2020
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Reply from Americo/Great Southern Life

Janet, thank you for your business and your review!

Rated 4 out of 5 stars

I have dealt with quite a few people…

I have dealt with quite a few people regarding the purchase of a Medicare supplement and the gentleman who helped me purchase this policy was friendly, informative, and explained the policy and the steps to purchase it extremely well. I can only hope that I will be as happy with my policy as I was with the time spent purchasing this policy. Thank you.

December 6, 2020
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Reply from Americo/Great Southern Life

Thank you for taking time to leave a review, Susan. We appreciate your business!

Rated 5 out of 5 stars

Kristopher was so helpful!

Kristopher was so helpful!! Very patient, knowledgable, and great attitude!!

December 5, 2020
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Reply from Americo/Great Southern Life

Thank you for your business and taking time to leave a review, Julia!

Rated 5 out of 5 stars

Kristopher was very nice

Kristopher was very nice and understood everything I said. Spoke very clearly, I felt comfortable talking to him.

December 4, 2020
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Reply from Americo/Great Southern Life

Robert, thanks for taking time to leave a review. We appreciate your business!

Rated 5 out of 5 stars

Noah was clear and very helpful

Noah was clear and very helpful. He was so patient with this elderly lady and I appreciated his kindness. He explained everything so I could understand. He did have to repeat it many times because I was having trouble hearing. He said no problem and put me right at ease.

December 4, 2020
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Reply from Americo/Great Southern Life

Thank you for your review, Wilma - we appreciate your business and the opportunity to serve you!

Rated 5 out of 5 stars

Medicare

My experience with the agent today was awesome

December 2, 2020
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Reply from Americo/Great Southern Life

Thank you for your review, Cynthia. We appreciate your business!

Rated 2 out of 5 stars

DO YOUR HOMEWORK

Americo Insurance just may be the perfect insurance for the healthy, young, prescription free adults, but I was not one of them. I took a health quiz and passed was told I qualified for a lower rate because of this. GREAT, filled out all the necessary information and considered my self enrolled. Three weeks later I received a letter stating I was not. I had allowed plenty of time for the company to respond one way or the other. Three weeks put me frantically searching for another policy which was completely irresponsible on there part. Do your homework on this company, I realize they are busy, but so am I. So thankful for Insurance companies that insure unperfect people.

December 2, 2020
Unprompted review
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Reply from Americo/Great Southern Life

Hi Cathy, thank you for taking time to provide your feedback. I apologize for any miscommunication and the frustration you've experienced. We're looking into why the decision letter took so long and apologize for the position the delay put you in.

Rated 5 out of 5 stars

Thank you so much Rosemary

Thank you so much Rosemary. You were very helpful to me and my husband. Thank you for your time. Wishing you a very Merry Christmas. Janet and Gene

December 2, 2020
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Reply from Americo/Great Southern Life

Thank you for your review, Janet. We appreciate your business! Have a wonderful holiday season!

Rated 5 out of 5 stars

Got what i needed.

Got a good supplementary medicare policy for my A&B.

December 2, 2020
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Reply from Americo/Great Southern Life

Steven, thanks for taking time to leave a review - we thank you for your business!

Rated 5 out of 5 stars

Quick easy process

Quick easy process. great rate

December 1, 2020
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Reply from Americo/Great Southern Life

Thank you for taking time to leave a review, John. We appreciate your business!

Rated 1 out of 5 stars

Do not do business with this company.

I spoke with Jalisa Cooper, an America agent, who gave me the price informatio that I requested based on my age, location and health history. Although I was approved immediately, I requested that she not put my application through until I called her later in the day after I finalized my research.
When I could not reach her, I called Great Southern Life directly to tell them to cancel my application. I then found out that my application had been sent through and a bank draft had already begun being processed. Keith Armour, the customer service rep tried to stop the process but was unable to do so.
I'm now waiting for a letter saying that I cancelled my policy that I have to sign and return to the company. I asked to have this letter emailed so I could sign, scan and email back to them. I was told this was against company policy. It is a week later and I still don't have the letter.

My bank has issued a claim against payment of the check.

On researching this company further, I could not find any other insurance brokers other than Cross Pointe who carried them. The price might be low, but their business practices leave a lot to be desired.

December 1, 2020
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Reply from Americo/Great Southern Life

Hi Ellen, thank you for taking time to provide your feedback. Your application would have needed to be submitted in order to receive immediate approval, so I apologize for any miscommunication and frustration you've experienced. On the application, there are two options for drafting - draft on issue date and draft on effective date; it sounds like your application had issue date selected. Since you were immediately approved, the policy was issued and the bank draft initiated. CrossPointe is one agency in a network of agencies and independent agents across the country that offer our products. I have sent your review onto the supervisors to look into further. I apologize again for the negative experience you've had and appreciate your patience as we work to get this resolved for you.

Rated 5 out of 5 stars

I was a bit anxious to enroll in a…

I was a bit anxious to enroll in a Medicare Supplement program. I basically understood the information from reading Medicare website. Also, I wasn't sure about what I would encounter with a sales rep as so many are pushy and don't take time to explain and simplify matters for people.
Well, that was not the case with the Americo rep! He was very kind, considerate, conversational, explained things very well, and was sincere. We enjoyed speaking with each other throughout the process of my application. Oh, and I might add he texted me right away to see if I wanted to call for a quote. It was a great experience and he represented Americo in a very excellent, professional, and friendly manner.

December 1, 2020
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Reply from Americo/Great Southern Life

Dianne, thank you so much for your kind review. We are glad he could help ease your worries and you had a great experience. Thank you for your business!

Rated 5 out of 5 stars

The entire process was very simple the…

The entire process was very simple the lady helped me on the telephone and everything was very easy to switch from my former carrier

November 30, 2020
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Reply from Americo/Great Southern Life

Loretta, thank you for you review. We appreciate your business!

Rated 1 out of 5 stars

I have never heard from you since James…

On Nov. 3rd James R. signed me up with Americo.
I have never heard from you since James signed me up with you.
No insurance plan papers, no insurance card.

November 28, 2020
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Reply from Americo/Great Southern Life

Hi Vernon, I apologize for your experience and am looking into this to further assist you.

Rated 5 out of 5 stars

Keaton was very helpful

Keaton was very helpful; returned call when asked.

November 25, 2020
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Reply from Americo/Great Southern Life

We appreciate your review, Tom. Thank you for your business!

Rated 5 out of 5 stars

Paige was professional

Paige was professional, relatable, easy to work with, and efficient. One of the easiest policy apps I have ever done.

November 24, 2020
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Reply from Americo/Great Southern Life

Frank, thank you so much for your feedback. We appreciate your business!

Rated 5 out of 5 stars

Professional and knowledgeable.

Ms.Jalisa Cooper handled my Medicare supplemental insurance search with the utmost professionalism and product knowledge. The process took approximately 30 minutes and I felt comfortable at all times. Thank you. John S

November 24, 2020
Unprompted review
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Reply from Americo/Great Southern Life

Thank you for your review, John. We appreciate your business!

Rated 4 out of 5 stars

Great Communicator

The representative who helped me navigate the details of your Medigap plan, Josh, was very knowledgable, patient explaining details, had excellent verbal communication skills and was thorough. I was able to make an informed decision however I still need more time to completely evaluate all relevant plans.

November 24, 2020
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Reply from Americo/Great Southern Life

Thank you for taking time to leave a review, Jonathan. We are grateful for your business and look forward to continuing to serve you in the future!

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