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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, finding them to be excellent value for money. Many people highlight the exceptional service received, often mentioning the helpful and responsive staff who provide advice and resolve issues calmly. However, some customers experienced issues with delivery, noting long waiting times, damaged parcels, or a lack of communication regarding shipping. A few people also mentioned being put off by the delivery charges.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its effectiveness and quality.... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent and... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise fast delivery, excellent... See more

Quality

Consumers consistently report positive experiences with product quality. Many reviewers highlight that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ross always goes that extra mile to ensure customers are happy and it's much appreciated. Products are top notch and have been using them for years with no complaints. I will be continuing to buy my... See more

Company replied

Rated 5 out of 5 stars

A-Kem products are of an exceptionally high quality. I have no need to look elsewhere. Ross provides a fantastic service & goes above & beyond. I highly recommend A-Kem for all automotive cleaning nee... See more

Company replied

Rated 5 out of 5 stars

Ross is always quick to respond to any queries about use of products. The A-Kem products themselves are superb, and are incredible value for money. I’m guessing this is because the money goes into pro... See more

Rated 5 out of 5 stars

I bought some wheel cleaning chemicals and was firstly surprised at effectiveness of the product and also the value for money. Definitely will be investigating more of their products.


Company details

  1. Car Equipment Accessories Store
  2. Auto Chemistry Shop
  3. Car Accessories Store

Written by the company

A-Kem is a prominent and reputable brand renowned for delivering top-tier automotive detailing and maintenance products, all while ensuring affordability for its valued customers. With an unwavering commitment to excellence, A-Kem has carved a niche in the automotive industry as a trusted source for premium quality solutions. At the core of A-Kem's mission is a dedication to elevating the car care experience. Their product lineup boasts a comprehensive range that caters to both professional detailers and car enthusiasts alike. From cutting-edge quick detailing products to advanced coatings, A-Kem offers a wide selection of products that empower users to achieve that coveted showroom shine. What sets A-Kem apart is their unwavering commitment to quality. Each product undergoes rigorous testing and development to ensure it meets the highest industry standards. This dedication to excellence guarantees that customers receive not just products, but solutions that exceed expectations. Furthermore, A-Kem understands the importance of affordability in today's market. They've managed to strike the perfect balance between quality and cost-effectiveness, making premium car care accessible to a broader audience. In summary, A-Kem stands as a beacon of excellence in the world of automotive detailing, providing premium products that empower car enthusiasts and professionals alike to maintain and enhance the beauty of their vehicles without breaking the bank.


Contact info

4.8

Excellent

TrustScore 5 out of 5

415 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Most recommended

I bought some wheel cleaning chemicals and was firstly surprised at effectiveness of the product and also the value for money.
Definitely will be investigating more of their products.

February 15, 2026
Rated 5 out of 5 stars

Quality products every time

Quality products every time, from a company who take pride in producing and selling only quality items. Never had a product from them that doesn’t do exactly what it’s supposed to. I wouldn’t go anywhere else for car cleaning products now.

March 10, 2026
Rated 5 out of 5 stars

Excellent products

Excellent customer service. Rapid delivery. Products are second to none, extremely effective at removing dirt and grime and leaving the car looking glossy

February 20, 2026
Rated 5 out of 5 stars

Ace company and products with great service

Ross is always quick to respond to any queries about use of products. The A-Kem products themselves are superb, and are incredible value for money. I’m guessing this is because the money goes into product as opposed to fancy packaging. I use Citraclean as a TFR as it is safe to use on ceramic coated vehicles, but still loosens off grime. (love the measuring system in the bottle) I put the Ultrafoam over the top of that and that gets rid of most of the dirt without having to touch the vehicle. Just bought the wheel cleaner and that is a revelation. Ace company and products with great service

February 13, 2026
Rated 5 out of 5 stars

First class products and service!!

I received my order from Ross on Monday, very happy with the products but even more so with the service!! Excellent service, Ross took the time to explain and advise in the use of each product! My car and motorbike are shining! Will definitely be a return customer.

February 25, 2026
Rated 5 out of 5 stars

First class

Top quality products for a fair price, products work exactly as they should and are perfect for keeping paintwork looking exactly how it should, couldn’t recommend more!

January 22, 2026
Rated 5 out of 5 stars

Great products and super service

Great products and super service, been a repeat customer for a few years

December 29, 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks very much for the review. I really appreciate your continued custom over the years and I’m pleased the service has been consistently up to standard.

Rated 2 out of 5 stars

Where is it? 7 days later and not dispatched

Can’t review the product as I haven’t received anything. It’s been 7 days and so far the shipping label has been created but the tracking from Royal Mail is saying that the parcel still hasn’t been handed to them

January 10, 2026
A-Kem Automotive  logo

Reply from A-Kem Automotive

Hi Jonathan,

I appreciate the frustration when a delivery doesn’t move as expected. In this case, the Royal Mail tracking showed that a label had been created but the parcel was not progressing through their network.

Unfortunately, I was not made aware of any issue until you contacted me after 7 days. As soon as you did, I investigated immediately, confirmed the parcel had been lost or undelivered by Royal Mail, and sent a replacement out straight away at no cost to yourself.

Had I been contacted earlier, I could have resolved this sooner. I’m always happy to help and do so quickly when issues are brought to my attention.

Given that the matter was addressed promptly once known, I do feel a 2-star review is a little harsh, but I hope the replacement arrives without further issue and that the product itself meets expectations.

Ross
A-Kem Automotive

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