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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, finding them to be excellent value for money. Many people highlight the exceptional service provided by the staff, who are described as helpful, responsive, and knowledgeable. Reviewers frequently mention that the products deliver on their promises, leaving cars looking great. However, some customers also noted issues with the delivery service, experiencing delays, damaged parcels, or a lack of tracking information. A few other people also felt that the delivery charges were high, which put them off reordering.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the high quality and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and first-class... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many consumers praise the fast delivery,... See more

Quality

Clients share positive opinions on quality, consistently praising the products as top-notch and effective.... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ross always goes that extra mile to ensure customers are happy and it's much appreciated. Products are top notch and have been using them for years with no complaints. I will be continuing to buy my... See more

Company replied

Rated 5 out of 5 stars

A-Kem products are of an exceptionally high quality. I have no need to look elsewhere. Ross provides a fantastic service & goes above & beyond. I highly recommend A-Kem for all automotive cleaning nee... See more

Company replied

Rated 5 out of 5 stars

Ross is always quick to respond to any queries about use of products. The A-Kem products themselves are superb, and are incredible value for money. I’m guessing this is because the money goes into pro... See more

Rated 5 out of 5 stars

I bought some wheel cleaning chemicals and was firstly surprised at effectiveness of the product and also the value for money. Definitely will be investigating more of their products.


Company details

  1. Car Equipment Accessories Store
  2. Auto Chemistry Shop
  3. Car Accessories Store

Written by the company

A-Kem is a prominent and reputable brand renowned for delivering top-tier automotive detailing and maintenance products, all while ensuring affordability for its valued customers. With an unwavering commitment to excellence, A-Kem has carved a niche in the automotive industry as a trusted source for premium quality solutions. At the core of A-Kem's mission is a dedication to elevating the car care experience. Their product lineup boasts a comprehensive range that caters to both professional detailers and car enthusiasts alike. From cutting-edge quick detailing products to advanced coatings, A-Kem offers a wide selection of products that empower users to achieve that coveted showroom shine. What sets A-Kem apart is their unwavering commitment to quality. Each product undergoes rigorous testing and development to ensure it meets the highest industry standards. This dedication to excellence guarantees that customers receive not just products, but solutions that exceed expectations. Furthermore, A-Kem understands the importance of affordability in today's market. They've managed to strike the perfect balance between quality and cost-effectiveness, making premium car care accessible to a broader audience. In summary, A-Kem stands as a beacon of excellence in the world of automotive detailing, providing premium products that empower car enthusiasts and professionals alike to maintain and enhance the beauty of their vehicles without breaking the bank.


Contact info

4.8

Excellent

TrustScore 5 out of 5

415 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent products and services.

Highly recommend A-Kem. Great cleaning products and service.
Thanks Ross.

March 17, 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks so much for the recommendation — really glad to hear you’re happy with both the products and the service!

Appreciate you taking the time to leave a review, and I’m always here if you need anything else.

Cheers,
Ross

Rated 5 out of 5 stars

Good price compared to everywhere else…

Good price compared to everywhere else and fast shipping

March 6, 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks for the great feedback — glad you were happy with the price and the speedy delivery!

Appreciate the support, and I’m here if you need anything else.

Cheers,
Ross

Rated 5 out of 5 stars

Great service as always ,great products…

Great service as always ,great products at a fair price .

March 3, 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks a lot — really glad to hear you’re happy with both the service and the products. Always aim to keep things fair, reliable, and top quality.

Appreciate your continued support!

All the best,
Ross

Rated 5 out of 5 stars

Great service from A-Ken Automotive.

Great service from A-Ken Automotive.
Very fast delivery and excellent communication.
Very polite and helpful.
I would highly recommend this business and would definitely use again.

February 27, 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you so much for the lovely review — really glad to hear you were happy with the service, delivery, and communication.

It was a pleasure to help, and your recommendation genuinely means a lot. You’re always welcome back any time!

All the best,
Ross

Rated 5 out of 5 stars

Great products along with decent…

Great products along with decent prices. Easy ordering system, and item arrived quickly. Would recommend this company.

February 26, 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you for the fantastic review! I’m really glad to hear the ordering process was smooth and the delivery was quick.

Your recommendation means a lot — thanks again for your support!

Best regards,
Ross

Rated 5 out of 5 stars

Best car care materials you could…

Best car care materials you could possibly purchase, unreal service.

February 23, 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Wow, thank you for the incredible feedback! I’m thrilled to hear you’re happy with both the products and the service.

It’s customers like you that make all the effort worthwhile. Thanks again for the kind words!

Best regards,
Ross

Rated 5 out of 5 stars

Class products

Great as always and the air fresheners are unreal!!
You should really try the whom range as all there products are class and even there purge and foam and all is class!

February 22, 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks so much for the awesome feedback! I’m glad you’re loving the air fresheners — they really are something special, aren’t they?

And I totally agree, the Whom range is top-notch! It’s always great to hear from customers who know quality when they see it.

Thanks again for the support, and don’t hesitate to reach out if you need anything else!

Cheers,
Ross

Rated 5 out of 5 stars

Great variety of car cleaning products

Great variety of car cleaning products And customer service

February 18, 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Ali, Thank you for the kind words! I’m really glad you’re happy with both the variety of products and the service.

Appreciate your support, and I’m always here if you need anything else!

Best regards,
Ross

Rated 5 out of 5 stars

Top class as always

Ross is a gentleman and a genuine guy. He always offers sensible advice and isn't just out for a sale. I find his products great at a really reasonable price.

February 11, 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Darren, Thank you so much for the kind words — that really means a lot. I always aim to offer genuine advice, not just a sale, so it’s fantastic to hear that’s been noticed.

I’m glad you’re happy with the products and the value, and I’m always here if you need anything else!

All the best,
Ross

Rated 5 out of 5 stars

5* Products

5* Products

February 1, 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you for the fantastic review! I’m really glad to hear the ordering process was smooth and the delivery was quick.

Your recommendation means a lot — thanks again for your support!

Best regards,
Ross

Rated 5 out of 5 stars

Great product and great service

Great product and great service. Will definitely be a returning customer.

February 2, 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you for the fantastic review! I’m really glad to hear the ordering process was smooth and the delivery was quick.

Your recommendation means a lot — thanks again for your support!

Best regards,
Ross

Rated 5 out of 5 stars

Great product & service

Great product & service

January 16, 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you for the fantastic review! I’m really glad to hear the ordering process was smooth and the delivery was quick.

Your recommendation means a lot — thanks again for your support!

Best regards,
Ross

Rated 5 out of 5 stars

Great products and always guaranteed to…

Great products and always guaranteed to give a fantastic end result

January 16, 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Gerard, Thanks so much for the great feedback! I’m thrilled to hear you’re getting fantastic results with the products.

It’s always a pleasure to know our products are delivering exactly what they’re meant to. Appreciate your support!

Best regards,
Ross

Rated 5 out of 5 stars

Easy to order online delivered…

Easy to order online delivered promptly,great product,thanks

December 31, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you for the great feedback! I’m glad to hear the ordering and delivery process was smooth, and that you’re happy with the product.

Appreciate your support, and I’m always here if you need anything else!

Best regards,
Ross

Rated 5 out of 5 stars

Quality service sustained over many years

I’ve made quite a lot of purchases from this company over the years. There’s a personal touch (if needed) and generally great service.

The main things that keep bringing me back are the value for money, the quality of the product(s), and price - these combine to give an affordable solution to all jobs.

In a market that is sometimes dominated by the ‘next new thing’, A-Kem has stood the test of time for me, whether it’s 25l drums or 500ml of other products - I’ve come to rely on their cleaning solutions, and will continue to do so.

January 13, 2025
Unprompted review
A-Kem Automotive  logo

Reply from A-Kem Automotive

Hi Terry,
Thank you so much for such a detailed and thoughtful review! It’s fantastic to hear that the personal touch and consistent service have made a difference over the years.

I’m really pleased that the value, quality, and affordability of our products have kept you coming back. It’s customers like you that make all the hard work worthwhile, and I’m honoured to be your go-to for cleaning solutions.

Your continued trust and support mean a lot — I look forward to helping you with many more jobs to come!

All the best,
Ross

Rated 5 out of 5 stars

Great customer service

Great customer service, great products and fast delivery. Recommend A-Kem to everyone

December 19, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you so much for the amazing feedback! I’m really glad to hear you’re happy with the customer service, products, and delivery.

Your recommendation means a lot — thanks again for your support!

Best regards,
Ross

Rated 5 out of 5 stars

Many times I have used this company

Many times I have used this company. Great product range ensuring that your car can be kept in great condition.Delivered on time as they promised. If unsure about how to use any of there products you can always get great advice from the owner who is more than willing to help you.

December 18, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you so much for your continued support and for taking the time to leave such a thoughtful review! I’m really glad to hear that the product range and advice have been helpful over the years.

It’s always a pleasure to assist and ensure your car stays in top condition. I appreciate your trust and look forward to helping again whenever you need it!

Thanks again,
Ross

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and responsive to any queries.

December 12, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you for the great feedback! I’m glad to hear that you’re happy with the customer service and responsiveness.

If you ever have any more questions or need assistance, don’t hesitate to reach out!

Best regards,
Ross

Rated 5 out of 5 stars

Still not received 7 days after…

A-Kem products are excellent, customer service is also excellent, I had a problem with delivery which was out of their control but once Ross found out the problem it was sorted within hours.

December 2, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Liz,

I’m truly sorry you’re having an issue with your order. It was dispatched over a week ago.

Perhaps before leaving a 1 star review you could have contacted me or the courier to find out was there an issue.

It would have been very easy for me to chase them directly on your behalf.

We have been using the same courier successfully for several years and I could count on one hand the number of problems we have had with deliveries.

Rated 5 out of 5 stars

Highly recommend

Highly recommend

November 27, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you for the great feedback! I’m glad to hear that you’re happy with the customer service and responsiveness.

If you ever have any more questions or need assistance, don’t hesitate to reach out!

Best regards,
Ross

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