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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, finding them to be excellent value for money. Many people highlight the exceptional service provided by the staff, who are described as helpful, responsive, and knowledgeable. Reviewers frequently mention that the products deliver on their promises, leaving cars looking great. However, some customers also noted issues with the delivery service, experiencing delays, damaged parcels, or a lack of tracking information. A few other people also felt that the delivery charges were high, which put them off reordering.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the high quality and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and first-class... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many consumers praise the fast delivery,... See more

Quality

Clients share positive opinions on quality, consistently praising the products as top-notch and effective.... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ross always goes that extra mile to ensure customers are happy and it's much appreciated. Products are top notch and have been using them for years with no complaints. I will be continuing to buy my... See more

Company replied

Rated 5 out of 5 stars

A-Kem products are of an exceptionally high quality. I have no need to look elsewhere. Ross provides a fantastic service & goes above & beyond. I highly recommend A-Kem for all automotive cleaning nee... See more

Company replied

Rated 5 out of 5 stars

Ross is always quick to respond to any queries about use of products. The A-Kem products themselves are superb, and are incredible value for money. I’m guessing this is because the money goes into pro... See more

Rated 5 out of 5 stars

I bought some wheel cleaning chemicals and was firstly surprised at effectiveness of the product and also the value for money. Definitely will be investigating more of their products.


Company details

  1. Car Equipment Accessories Store
  2. Auto Chemistry Shop
  3. Car Accessories Store

Written by the company

A-Kem is a prominent and reputable brand renowned for delivering top-tier automotive detailing and maintenance products, all while ensuring affordability for its valued customers. With an unwavering commitment to excellence, A-Kem has carved a niche in the automotive industry as a trusted source for premium quality solutions. At the core of A-Kem's mission is a dedication to elevating the car care experience. Their product lineup boasts a comprehensive range that caters to both professional detailers and car enthusiasts alike. From cutting-edge quick detailing products to advanced coatings, A-Kem offers a wide selection of products that empower users to achieve that coveted showroom shine. What sets A-Kem apart is their unwavering commitment to quality. Each product undergoes rigorous testing and development to ensure it meets the highest industry standards. This dedication to excellence guarantees that customers receive not just products, but solutions that exceed expectations. Furthermore, A-Kem understands the importance of affordability in today's market. They've managed to strike the perfect balance between quality and cost-effectiveness, making premium car care accessible to a broader audience. In summary, A-Kem stands as a beacon of excellence in the world of automotive detailing, providing premium products that empower car enthusiasts and professionals alike to maintain and enhance the beauty of their vehicles without breaking the bank.


Contact info

4.8

Excellent

TrustScore 5 out of 5

415 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and great products.

Great service and great products.

April 29, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you so much for the fantastic feedback! I’m thrilled to hear you’re happy with both the service and the products.

Appreciate your support, and I’m always here if you need anything else!

Best regards,
Ross

Rated 5 out of 5 stars

Great service Ross couldn't be more…

Great service Ross couldn't be more helpful.

April 27, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you so much for the fantastic feedback! I’m thrilled to hear you’re happy with both the service and the products.

Appreciate your support, and I’m always here if you need anything else!

Best regards,
Ross

Rated 5 out of 5 stars

A-Kem car cleaning products

The items i ordered came on time and well packaged. The products A-Kem sell are top drawer for car buffs. I love using these products on my car as the car looks as if it came out of a showroom after cleaning.
Would highly reccommend all A-Kem products.

April 28, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you so much for the amazing feedback! I’m thrilled to hear that the products helped your car look showroom-ready — that’s exactly what we aim for!

Your recommendation means a lot, and I’m glad you’re enjoying the results. Always here if you need anything else!

Best regards,
Ross

Rated 5 out of 5 stars

Fast and efficient as always.

Fast and efficient as always.

April 20, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks for the great feedback! I’m glad to hear everything was fast and efficient as always.

Always a pleasure to serve you!

Best regards,
Ross

Rated 5 out of 5 stars

Great advice and super products!

Great advice and super products!

April 19, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks for the great feedback! I’m glad to hear everything was fast and efficient as always.

Always a pleasure to serve you!

Best regards,
Ross

Rated 5 out of 5 stars

Excellent service and delivery

Excellent service and delivery arrived when it was supposed to. Easy to navigate website and ordering was so easy.

April 15, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you for the wonderful feedback! I’m glad to hear the service, delivery, and website experience were all smooth and easy for you.

Appreciate your support and look forward to helping again in the future!

Best regards,
Ross

Rated 5 out of 5 stars

Best car cleaning products around

Best car cleaning products around. 10/10 Service always top class as well thanks Ross.

April 11, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Ryan, Thank you so much for the fantastic feedback! I’m thrilled to hear you’re happy with both the products and the service — a 10/10 from you means a lot.

Always here if you need anything else. Thanks again for your support!

Best regards,
Ross

Rated 5 out of 5 stars

Great stock of products

Great stock of products, Ross the owner was very helpful and knowledgeable, no issues answering my stupid questions

April 11, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks so much for the great review! No questions are ever stupid, and I’m always happy to help however I can. I’m glad you found the stock and advice helpful!

Appreciate your support, and don’t hesitate to reach out if you need anything else.

Best regards,
Ross

Rated 5 out of 5 stars

Quality products

Quality products matched with competitive prices. Fast delivery and well packaged.

April 7, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you for the great feedback! I’m glad to hear the products, pricing, delivery, and packaging all met your expectations.

Appreciate your support and always here if you need anything else!

Best regards,
Ross

Rated 5 out of 5 stars

The best products and service from…

The best products and service from Ross.
Wouldn’t shop anywhere else!

March 26, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you so much for the kind words! I’m thrilled to hear you’re so happy with the products and service. Your support means a lot!

I’m always here if you need anything else — thanks again for choosing A-Kem!

Best regards,
Ross

Rated 5 out of 5 stars

A-KEM First Class Cleaning Products

A-KEM is a local business that supplies first class car cleaning products at a very competitive price. Ross takes time to ensure you get the right information to allow you to select the correct products for your needs.
Would recommend A-KEM to anyone who owns a car / van / lorry

April 3, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Ryan, Thank you so much for the amazing review! I’m really glad to hear that you found the products and advice helpful. It’s always my goal to ensure everyone gets the right products for their needs.

I truly appreciate your recommendation, and I’m always here if you need anything else. Thanks for supporting A-KEM!

Best regards,
Ross

Rated 1 out of 5 stars

Poor customer service

Ordered a week ago, still haven’t received my item. Emailed twice for an update as the item has not been shipped from the store and have received no response at all. A-Kem please contact me to discuss further.

March 31, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Lewis,

Thanks for bringing this to my attention.

On checking we had no emails from you in our inbox but I did find the two as you say you sent in our junk folder.

My one and only telephone number is provided on all orders as well as my website. Perhaps after you didn’t get a response to your first or even second email you might have considered calling us.
I know that’s what I would do, but maybe that’s just me being logical instead of immediately launching into a 1 star review. But like I say. Maybe that’s just me.

I’ve sent you a full refund as you shouldn’t have to wait more than a week for an item. This is far from the norm as you would have seen from all my 5 star trustpilot reviews.

I also seen the ordered item was an AVA gun, and as you haven’t bought the washer from me, nor any of our other products from our extensive range; the easiest and quickest resolution is to refund you in full and hope AVA can supply you directly.


Ross

Rated 5 out of 5 stars

Quality Products, Great Customer Service

Purchased the AVA P80, Ross talked me through all the options and the details and we selected the pressure washer that met my needs. I Have tried all of the A-Kem range I don't believe there is a bad product in it.
Personal Favorites are Hybrid and Clearview.

March 27, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you so much D.T. - I really appreciate your support and custom over the years

Rated 5 out of 5 stars

Top quality business

Excellent local business with helpful attitude finding the right product/s

March 22, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Really appreciate the review Cormách

Rated 5 out of 5 stars

Couldn't find a replacement trigger for…

Couldn't find a replacement trigger for my Ava pressure washer anywhere. Not even the manufacturer. So I was delighted to find A-KEM Automotive had them in stock. The gun was well packaged and delivery was swift. Thank you.

March 20, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

I was only too happy to help Gary - thank you again

Rated 5 out of 5 stars

Pressure washer resolved

I purchased a pressure washer from this company unfortunately it arrived damaged however rob at anachem went above and beyond along with his contacts at ava of Norway to not only resolve the issue but too set up a loan machine until a replacement was available I cannot speak highly enough of this company and management they were superb with how they handled my issue and would recommend anyone to use there site I have thanked Rob personally but I felt necessary to share how good this company and customer care is thanks again and will defo use your services in the future.

March 8, 2024
Unprompted review
A-Kem Automotive  logo

Reply from A-Kem Automotive

Ally - thank you so much for your helpful review. I try my best!

Rated 5 out of 5 stars

Great for trucks as well as cars

I've been using a lot more products, due to a regular wash for my truck and it's hard to look past A Kem for both price and quality. Always happy with both the products and the service.

February 24, 2024
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you so muich again Richard for you ongoing support. Its greatly appreciated

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