Andrew James Property Surveyors and Valuers Ltd Reviews 

151
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting its efficiency and thoroughness from start to finish. The staff are frequently highlighted for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant. Many people appreciate the exceptional customer service, including clear communication and going above and beyond to assist. Reviewers are particularly impressed with the prompt response times, with surveys and reports often delivered quickly. The quality of the reports is consistently described as comprehensive, detailed, and well-written, providing valuable insights. Customers also value the opportunity to discuss findings directly with knowledgeable surveyors, which adds to their reassurance.

What people talk about most

Service

Clients share positive opinions on service, with many describing it as exceptional, professional, and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and... See more

Response time

Users describe positive interactions with response times, highlighting prompt communication and efficient... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the thoroughness and reliability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication has been good from start to finish. We received a thorough Survey Report, the were things we weren’t sure of so we had a follow up phone call with Andrew to run through everything which... See more

Rated 5 out of 5 stars

Such a great experience, the Survey was excellent and very thorough , done really quickly and the full Survey Report back within the week. The Surveyor Mike rang and went through the main issues the... See more

Rated 5 out of 5 stars

First time I’ve had a Level 3 Survey carried out on a property, but very glad i did with Andrew James Property Surveyors . In Depth Report with shots of Downfalls and problems ! Made my decision rea... See more

Rated 5 out of 5 stars

Andrew came out very quickly and completed my HTB valuation, he was very knowledgable and friendly. We then came up against a problem with homes and communities, Andrew saved the day last minute and h... See more


Company details

  1. Real Estate Surveyor

Written by the company

Residential Building/Property Surveyors providing RICS and RPSA Building Surveys, Home Buyer Reports, plus other property associated surveys. We provide RICS Valuations, e.g. Help-to-Buy, Probate, Matrimonial, Private and more. Our mission is to give you the best value for money by providing you with outstanding customer service from first point of contact to receiving the reports and beyond. As surveyors will be available on evenings and most weekends to discuss your survey. Our turnarounds times in providing Homebuyer Reports and Building Surveys are within 5 working days.


Contact info

4.9

Excellent

TrustScore 5 out of 5

151 reviews

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4.9

All reviews

(151)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

superb

Andrew provided a prompt and very informative survey report. He took the time to go over all the important points clearly and in detail. I was very impressed and reassured by his professionalism.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Probate Valuation

I contacted this Company to do a Probate valuation. Communication from both Josh and Andrew Armstrong was excellent. The valuation was carried out promptly and the report was received with a week of the valuation being carried out. Would not hesitate to recommend them.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Second time dealing with Andrew

Second time dealing with Andrew, once in the sale of my property, and secondly on my potential purchase. Absolutely brilliant experience all round, very thorough, very professional, and easily contactable when needed. I wholly recommend their services.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

I can highly recommend this company.

I can highly recommend this company.
They were very professional to deal with, keeping me updated through the process both by telephone and email.

I was updated with the results of the survey by telephone straight away followed by a very well presented written report (email) a few days later.
I very much liked the detailed photographs, which with the written explanations left me in no doubt as to he thoroughness of the survey.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service which i highly recommend. Fast, Friendly and brilliant at what they do.

Such a great experience, the Survey was excellent and very thorough , done really quickly and the full Survey Report back within the week. The Surveyor Mike rang and went through the main issues the same day as the Survey was done. He explained things clearly for me to understand, which helped me achieve a reduction in my purchase price. Excellent service.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Mike gave me an extremely detailed…

Mike gave me an extremely detailed report on the property I am interested in buying. Later he phoned to talk me through what he had found. I now have enough information to go ahead with the purchase confident that I know what I am buying and what maintenance might be needed in the near and further future. Many thanks

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and Extensive service

The survey was done the week following appointment and we had the comprehensive report before the end of the next week.
The best aspect of the service was responding to a request for a phone call to discuss some of the issues raised within the report, which the surveyor did even although he was actually on holiday.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

From start to finish, Andrew James Surveyor has been outstanding. During a process that was often confusing, they were the one constant — always keeping us informed, explaining things clearly and responding quickly. We felt genuinely supported throughout. Thank you!

December 2, 2025
Rated 5 out of 5 stars

Inheritance Tax/Probate Valuation

I used this company for an Inheritance Tax/Probate valuation. The service provided was fantastic from start to finish. Excellent communication throughout - easy to contact by both phone and email. Valuation was completed promptly and a follow up phone call was made to discuss the report, which was very comprehensive and well written. Many thanks to Josh and Andrew who were really helpful.
I can definitely recommend Andrew James Property Surveyors and Valuers Ltd

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

A very good experience

We found the staff of Andrew James helpful and efficient at each stage of commissioning and then dealing with the survey. The report was comprehensive and well-written and Mike was extremely helpful with follow-up questions.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

First time Level 3 Survey

First time I’ve had a Level 3 Survey carried out on a property, but very glad i did with Andrew James Property Surveyors . In Depth Report with shots of Downfalls and problems !
Made my decision really easy not to go ahead with purchase!
Professionalism and quality! Thankyou

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

First class from start to finish!

Absolutely first class service and advice from Andrew who came very highly recommended for a Level 3 RICS survey. He was so easy to deal with, hugely helpful and incredibly thorough and professional from start to finish. He has a wealth of experience and his report was the perfect mix of very detailed but also practical plus he was really generous with his time on the follow up to answer any questions we had. Highly recommend Andrew, and as I understand it, his colleagues are excellent too. Delighted with the service!

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

What a great experience

What a great experience. Fast , efficient and friendly service. They explained everything in detail and kept me in the loop every step of the way. So much so i used them twice. Amazing customer service.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Really impressed

Really impressed - great communication and updates all the way through the process. Very efficient and thorough in every respect and I would 100% recommend Andrew James Property Surveyors and Valuers Ltd.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent service

An excellent service. We asked Andrew to produce a specific defect report for us on the condition of two flat roofs. His communication by phone calls, Whatsapp and email was excellent and his advice before, during and after we received the report was first class. We asked for an amendment to the report which was done promptly. I have been disappointed with previous surveyors I have used in the past for house purchases. I can fully reccomend Andrew and would not hesitate to use him again in the future.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

I have used Andrew James Surveyors on a…

I have used Andrew James Surveyors on a number of occasions & found them to be extremely professional, providing concise, clear & detailed reports. They have gone above and beyond for me on my recent purchase. Faced with a couple of difficulties, they helped & swiftly resolved the issue. I would definitely highly recommend them & will without doubt always use them for my house purchases.

October 1, 2025
Unprompted review

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