Andrew James Property Surveyors and Valuers Ltd Reviews 

152
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting its efficiency and thoroughness from start to finish. The staff are frequently highlighted for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant. Many people appreciate the exceptional customer service, including clear communication and going above and beyond to assist. Reviewers are particularly impressed with the prompt response times, with surveys and reports often delivered quickly. The quality of the reports is consistently described as comprehensive, detailed, and well-written, providing valuable insights. Customers also value the opportunity to discuss findings directly with knowledgeable surveyors, which adds to their reassurance.

What people talk about most

Service

Clients share positive opinions on service, with many describing it as exceptional, professional, and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and... See more

Response time

Users describe positive interactions with response times, highlighting prompt communication and efficient... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the thoroughness and reliability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication has been good from start to finish. We received a thorough Survey Report, the were things we weren’t sure of so we had a follow up phone call with Andrew to run through everything which... See more

Rated 5 out of 5 stars

Such a great experience, the Survey was excellent and very thorough , done really quickly and the full Survey Report back within the week. The Surveyor Mike rang and went through the main issues the... See more

Rated 5 out of 5 stars

First time I’ve had a Level 3 Survey carried out on a property, but very glad i did with Andrew James Property Surveyors . In Depth Report with shots of Downfalls and problems ! Made my decision rea... See more

Rated 5 out of 5 stars

Andrew came out very quickly and completed my HTB valuation, he was very knowledgable and friendly. We then came up against a problem with homes and communities, Andrew saved the day last minute and h... See more


Company details

  1. Real Estate Surveyor

Written by the company

Residential Building/Property Surveyors providing RICS and RPSA Building Surveys, Home Buyer Reports, plus other property associated surveys. We provide RICS Valuations, e.g. Help-to-Buy, Probate, Matrimonial, Private and more. Our mission is to give you the best value for money by providing you with outstanding customer service from first point of contact to receiving the reports and beyond. As surveyors will be available on evenings and most weekends to discuss your survey. Our turnarounds times in providing Homebuyer Reports and Building Surveys are within 5 working days.


Contact info

4.9

Excellent

TrustScore 5 out of 5

152 reviews

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4.9

All reviews

(152)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

I have used Andrew James Surveyors on a…

I have used Andrew James Surveyors on a number of occasions & found them to be extremely professional, providing concise, clear & detailed reports. They have gone above and beyond for me on my recent purchase. Faced with a couple of difficulties, they helped & swiftly resolved the issue. I would definitely highly recommend them & will without doubt always use them for my house purchases.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend, extremely helpful.

Communication has been good from start to finish. We received a thorough Survey Report, the were things we weren’t sure of so we had a follow up phone call with Andrew to run through everything which has been extremely helpful and cleared up our questions. Andrew has also continued to help with further questions.
I would highly recommend using Andrew James.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

We have used them twice now and the…

We have used them twice now and the service is superb. Then whole process is so easy for the initial instructions to the finally report. Professional friendly staff on the phone and you own account to follow the process all the way through. The report itself led is very detailed and the images taken were excellent and better than the sales details and useful to work with for planning the move. I highly recommend the company who take the stress out of this part of the purchase process. A simple summary call on the day of the survey eases any concerns you may have.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and professional

Extremely helpful and professional. The survey was carried out swiftly and was a comprehensive assessment. The staff that I spoke to could not have been more helpful and were reassuring when I asked for confirmation of anything. I would not hesitate in recommending this company in the future.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

We instructed Andrew James Property…

We instructed Andrew James Property Surveyors and Valuers to complete a level 2 survey of the property we are purchasing. They provide an excellent insight into the service they would provide and the report they produced did not disappoint.The survey was carried out quickly and the subsequent report was received within one week of the survey. The survey report was
extremely detailed, giving us all of the information we required to proceed with the purchase.
Overall a very professional service.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

I recently used Andrew James Surveyors…

I recently used Andrew James Surveyors and had a really positive experience. I spoke with Josh, who was extremely helpful and patient while I asked lots of questions. The whole process was very smooth from start to finish, and everyone I dealt with was professional and efficient. I would happily recommend their services.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Having had a home buyers survey on a property I am purchasing it identified a structural issue. I approached Andrew James Property Surveyors and they quickly arranged to do a structural survey of the issue and provided a report and recommendations which has resulted in the vendor rectifying the issue prior to completion. Thank you for your advice on this matter and have no hesitation in recommending you.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Andrew came out very quickly and completed my HTB valuation, he was very knowledgable and friendly. We then came up against a problem with homes and communities, Andrew saved the day last minute and hopefully our sale will go through without further delay. Can’t thank the company enough.

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Timely service, polite and efficient. Great communication. We had our report within 48 hours. Highly recommended.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Cannot fault

Cannot fault Andrew James property surveyors and valuers. Andrew was friendly and helpful when we needed advice on which survey to book. He conducted our level 3 survey within a week of our enquiry. An we had our results very quickly. The results were emailed to us and our report was very detailed. Would definitely recommend.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service. The L3 report was extremely comprehensive & Andrew was more than happy to go through our questions afterwards. The office staff were all extremely helpful and accommodating. Highly recommend.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Excellent company, thoroughly recommended. Survey was done a few months back, believe it was Josh who carried it out. Even gave a follow up call and took me through the report. Would definitely use this company again!

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service. We booked to have a L3 survey and valuation done on a property we were hoping to purchase. Both the survey and valuation were very thorough and I felt like no stone was left unturned. Andy was amazing, calling the same day the reports were issued to help understand the conclusions, plus we knew we could call if we had any further queries. We felt like we were in very safe hands and that we'd really been looked after. What a great team! Will definitely use them again.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent experience

Our experience was excellent. We booked in for a L3 survey as we knew our property was older and likely required a reasonable level of work. We received our report in just under a week, which was comprehensive and thorough (95 pages long!). We digested and sent through our questions to Andrew, who booked in a call to go through them. We had some nervousness about a couple of the areas and Andrew was great at providing additional context and for discussing our options with us. We have since completed and moved in and we have yet to find something that wasn't raised on the survey. We would thoroughly recommend Andrew James surveyors!

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. Very professional, clear communications and a prompt survey and report delivered. Clear and thorough report and helpful verbal update. Would definitely recommend.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with the service from…

Very impressed with the service from ANDREW JAMES PROPERTY SURVEYORS. Customer service was amazing from the beginning, Had a phone call the next day after the survey to verbally run through everything with me and then got the full report within a week after! Thank you very much! Would defiantly recommend.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, very thorough house buyer survey. They were available to answer our questions. Unfortunately, our sale fell through so we couldn't purchase the house but the survey and estate agents (Weardale Properties) were the best part.

February 6, 2025
Unprompted review

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