Andrew James Property Surveyors and Valuers Ltd Reviews 141

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, making the entire process smooth and reassuring. Many highlight the exceptional customer service, noting clear communication, quick responses, and a willingness to go above and beyond. People frequently mention the thoroughness and detail of the reports provided, often followed by helpful phone calls with surveyors to discuss findings. The efficiency and promptness of the service are also highly appreciated, with many consumers recommending the company for its overall excellent and professional approach.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good service from start to finish. We were kept well informed throughout the process, and the report was detailed and met all of our requirements. We also had the option to discuss the findings w... See more

Rated 5 out of 5 stars

Cannot fault Andrew James property surveyors and valuers. Andrew was friendly and helpful when we needed advice on which survey to book. He conducted our level 3 survey within a week of our enquiry. A... See more

Rated 5 out of 5 stars

Communication has been good from start to finish. We received a thorough Survey Report, the were things we weren’t sure of so we had a follow up phone call with Andrew to run through everything which... See more

Rated 5 out of 5 stars

Such a great experience, the Survey was excellent and very thorough , done really quickly and the full Survey Report back within the week. The Surveyor Mike rang and went through the main issues the... See more


Company details

  1. Real Estate Surveyor

Written by the company

Residential Building/Property Surveyors providing RICS and RPSA Building Surveys, Home Buyer Reports, plus other property associated surveys. We provide RICS Valuations, e.g. Help-to-Buy, Probate, Matrimonial, Private and more. Our mission is to give you the best value for money by providing you with outstanding customer service from first point of contact to receiving the reports and beyond. As surveyors will be available on evenings and most weekends to discuss your survey. Our turnarounds times in providing Homebuyer Reports and Building Surveys are within 5 working days.


Contact info

4.9

Excellent

TrustScore 5 out of 5

141 reviews

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Rated 5 out of 5 stars

Very good service from start to finish

Very good service from start to finish. We were kept well informed throughout the process, and the report was detailed and met all of our requirements. We also had the option to discuss the findings with one of the surveyors, which was reassuring. Most importantly, we now clearly understand the cause of the issue in the property. Thank you, Andrews James.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Comprehensive report

I received a very comprehensive report that was well presented, clear and concise.
I had a call with the surveyor who explained one or two points clearly and with detail.
From start to finish the process has been smooth and very reassuring.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish with Andrew and the team. The survey was carried out professionally and promptly, with the knowledge and expertise of Andrew and the team really shining through at every stage - I cannot recommend Andrew James Surveyors enough and will certainly be using the company again in the future.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

2 bed terraced house

We are so glad that we asked Andrew James for a survey,it was carried out quickly and very detailed,in the end we did not go through with the purchase because of the report we got back!lots of faults hidden away and bad repairs that had been cheaply done

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

AJS provide excellent services

From the first phone call I knew this would be a good service. The staff member was polite, friendly and knowledgeable. The surveyor was very thorough and the final report was accurate and comprehensive. I would definitely recommend them

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

superb

Andrew provided a prompt and very informative survey report. He took the time to go over all the important points clearly and in detail. I was very impressed and reassured by his professionalism.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Probate Valuation

I contacted this Company to do a Probate valuation. Communication from both Josh and Andrew Armstrong was excellent. The valuation was carried out promptly and the report was received with a week of the valuation being carried out. Would not hesitate to recommend them.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Second time dealing with Andrew

Second time dealing with Andrew, once in the sale of my property, and secondly on my potential purchase. Absolutely brilliant experience all round, very thorough, very professional, and easily contactable when needed. I wholly recommend their services.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

I can highly recommend this company.

I can highly recommend this company.
They were very professional to deal with, keeping me updated through the process both by telephone and email.

I was updated with the results of the survey by telephone straight away followed by a very well presented written report (email) a few days later.
I very much liked the detailed photographs, which with the written explanations left me in no doubt as to he thoroughness of the survey.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service which i highly recommend. Fast, Friendly and brilliant at what they do.

Such a great experience, the Survey was excellent and very thorough , done really quickly and the full Survey Report back within the week. The Surveyor Mike rang and went through the main issues the same day as the Survey was done. He explained things clearly for me to understand, which helped me achieve a reduction in my purchase price. Excellent service.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Mike gave me an extremely detailed…

Mike gave me an extremely detailed report on the property I am interested in buying. Later he phoned to talk me through what he had found. I now have enough information to go ahead with the purchase confident that I know what I am buying and what maintenance might be needed in the near and further future. Many thanks

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and Extensive service

The survey was done the week following appointment and we had the comprehensive report before the end of the next week.
The best aspect of the service was responding to a request for a phone call to discuss some of the issues raised within the report, which the surveyor did even although he was actually on holiday.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

From start to finish, Andrew James Surveyor has been outstanding. During a process that was often confusing, they were the one constant — always keeping us informed, explaining things clearly and responding quickly. We felt genuinely supported throughout. Thank you!

December 2, 2025
Rated 5 out of 5 stars

Inheritance Tax/Probate Valuation

I used this company for an Inheritance Tax/Probate valuation. The service provided was fantastic from start to finish. Excellent communication throughout - easy to contact by both phone and email. Valuation was completed promptly and a follow up phone call was made to discuss the report, which was very comprehensive and well written. Many thanks to Josh and Andrew who were really helpful.
I can definitely recommend Andrew James Property Surveyors and Valuers Ltd

November 5, 2025
Unprompted review

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