Andrew James Property Surveyors and Valuers Ltd Reviews 

153
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent and thorough service, noting the professionalism and detailed nature of the reports. Many praise the staff for being extremely helpful, knowledgeable, and professional, often going above and beyond. People frequently commend the company for its fast response times, efficient processes, and excellent communication. Reviewers appreciate the clarity and comprehensiveness of the reports, finding follow-up discussions with surveyors very reassuring. The overall experience is frequently described as smooth and efficient, leading many to highly recommend the company's services.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and thoroughness from... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Response time

Consumers consistently report positive experiences with response times, highlighting prompt communication and... See more

Quality

Clients share positive opinions on quality, consistently finding the reports to be reliable, thorough, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication has been good from start to finish. We received a thorough Survey Report, the were things we weren’t sure of so we had a follow up phone call with Andrew to run through everything which... See more

Rated 5 out of 5 stars

Andrew has been amazing, booked this very last minute and a surveyor was out within the next 2 days. Report was sent through in less than 24 hours and updates were given without even having to ask. W... See more

Rated 5 out of 5 stars

Such a great experience, the Survey was excellent and very thorough , done really quickly and the full Survey Report back within the week. The Surveyor Mike rang and went through the main issues the... See more

Rated 5 out of 5 stars

First time I’ve had a Level 3 Survey carried out on a property, but very glad i did with Andrew James Property Surveyors . In Depth Report with shots of Downfalls and problems ! Made my decision rea... See more


Company details

  1. Real Estate Surveyor

Written by the company

Residential Building/Property Surveyors providing RICS and RPSA Building Surveys, Home Buyer Reports, plus other property associated surveys. We provide RICS Valuations, e.g. Help-to-Buy, Probate, Matrimonial, Private and more. Our mission is to give you the best value for money by providing you with outstanding customer service from first point of contact to receiving the reports and beyond. As surveyors will be available on evenings and most weekends to discuss your survey. Our turnarounds times in providing Homebuyer Reports and Building Surveys are within 5 working days.


Contact info

4.9

Excellent

TrustScore 5 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(153)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would recommend to anyone

Amazing service from Andrew! From start to finish, we were kept informed and made what could have been a very stressful process, incredibly easy. Being first time buyers we were a bit unsure of the process but Andrew went through everything in detail, what to expect, and even gave us a call to discuss high level findings prior to receiving the report. The report itself was fantastic and really helped us make an informed decision about the property (which we have since completed on YAY!)
Have already recommended Andrew and the team to others going through the same process. Can't thank them enough! 10/10 service

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service - would highly recommend

Fantastic service. Very friendly and helpful and transparent in service. Worked quickly to provide a valuation to aid us in consolidating our Help to Buy loan. Much appreciated and would recommend to anyone requiring a valuation from a trusted and efficient surveyor.

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

We have used Andrew on two surveys in…

We have used Andrew on two surveys in the last 6 months. Andy’s knowledge, professionalism was amazing in our dealings with him. In the first property, Andy identified a number of matters of concern - it’s fair to say, we saved £000’s by withdrawing from the purchase. Andy took the time to explain his high level findings to us.

Booking in each survey has been done with absolute ease. Josh runs the office support side excellently and was on hand to help with any queries in a prompt and efficient way.

Our second survey was as thorough as the first. Andy’s reports are set out in a clear way and the images produced to identified issues are clear and professional. Reports were received promptly and well within the timescales. Our seller even commented on how thorough and friendly Andy was when at their home.

All in - I’d not hesitate to recommend Andy and his team to you.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 excellent service - helpful, professional, efficient

I recently required a Help to Buy Valuation for my house sale, so I completed a "Find a Surveyor" form online as I wasn't sure how to go about it. Many surveyors don't offer this exact survey type. Within seconds of submitting the form, Andrew called me personally to discuss my needs and what I was required to do. From that moment and throughout the valuation process, Andrew and Josh were nothing but kind and helpful. They made this part of my sale very straightforward - everything was efficient and thorough.

I have found selling my house quite impersonal and cold at times, but Andrew and Josh made me feel that they genuinely wanted to help me, which I am very appreciative of.

If anyone in the North East requires a Help to Buy Survey (or any other type of survey!) - go with Andrew James Surveyors!

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!

Fantastic service from Andrew and Josh from the very first phone call through to completion of our Full Structural Survey! Nothing was too much trouble and all our questions were answered thoroughly and promptly! Andrew even took the time to phone us late one evening to go through the full report in detail and answer any concerns we had! I would highly recommend Andrew James Property Services! 5 Star Service! Thank you very much!

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Professional, caring experts

We were recommended to Andrew James by an estate agent in the North East. We discussed a property with him, but we were uncertain about the property, so Andrew offered his professional advice and also offered to provide a survey for us. We decided not to buy this auction property. We are now purchasing a bungalow in the N East, so our first port of call was Andrew. Again, very professional and so helpful. Our survey report was very detailed indeed, with many photos and observations. This report put our mind at rest. We must also acknowledge Josh Ladigus. Josh has also been very helpful, professional and courteous. If you are looking for a trustworthy company to complete your survey, give these lads a call. Thank you for being there for us.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and local service

Andrew provided a thoroughly professional service and an excellent, fast and very detailed report. His local knowledge was extremely helpful in understanding the particular problems we might face with an older property in the area. Highly recommend.

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent service and…

Absolutely excellent service and communications from start to finish and very quick and a reasonable price beware of companies saying they have surveyors and they just farm it out and add some commission just go direct to surveyor like I did totally awesome service, the way things used to be years ago.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Super Professionalism!

Excellent communication, methods, knowledge, professionalism, attention to detail, exquisitely designed and presented survey report. Well done!

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service

Absolutely outstanding service. Communication was excellent. Andrew takes the time to talk through the survey and give a very honest opinion. Because of the survey he completed, I knew exactly what I was buying and had no unpleasant surprises after purchase.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Quick & efficient.

Quick & efficient.

Easy to book, liaise with and consult re report. Good advice. No delays here!

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 quality service

Very happy customer! Andy and the team were proactive and communicative from my first call and absolutely went the extra mile at every stage. Being a first time buyer I was very unsure on the process but from booking the level 2 survey to discussing the outcome of the report it's clear Andy is very experienced and knowledgeable and it made something that could have been very stressful a breeze. I now feel much more informed and empowered and would absolutely recommend the team. I personally would use them again in a heartbeat.

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service and quality product Level 3 survey

Fantastic service and quality product. From the first contact with Andrew through to the completed report the process was simple, efficient and professional.
Great personal service with early communication and pre visit site guide that was useful.Simple booking of visit date and time and a brilliant verbal briefing after the visit to help you relax and manage any particular areas identified, before the report arrived. The report itself was excellent, comprehensive, easily laid out and key facts and costs identified. excellent use of images and drone footage to help you understand the areas identified. Despite having serious issues identified at the property the service and report helped us process the information and make the correct decisions. Despite our disappointment of the findings we believe this to be great value for money and essential to make sure your purchase goes ahead smoothly. Highly recommend

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent professional and informative service.

Thank you Andrew and Josh for a fantastic service.
An interesting and informative report. Previously we have only had building society surveys completed. This was a much more comprehensive document. Would definitely not buy a house again without a survey from Andrew.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Defiantly 5 Star communication from Andrew and…

Excellent communication from Andrew and Josh as to how the level 3 survey would progress, and what to expect during and after. The report is through with photographs and drone images to support the written text. Andrew is willing to offer further explanation of findings after the inspection, but I felt no need for this as everything was covered by his visit and report. What a great team, would recommend them highly, and value their friendly professional approach.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend these guys

Would definitely recommend these guys. Very efficient and really appreciated Andrew giving me a run down on the phone of my survey report to discuss further. This is my first property and buying solo so really appreciated this! Thanks again

October 31, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look