Andrew James Property Surveyors and Valuers Ltd Reviews 

153
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent and thorough service, noting the professionalism and detailed nature of the reports. Many praise the staff for being extremely helpful, knowledgeable, and professional, often going above and beyond. People frequently commend the company for its fast response times, efficient processes, and excellent communication. Reviewers appreciate the clarity and comprehensiveness of the reports, finding follow-up discussions with surveyors very reassuring. The overall experience is frequently described as smooth and efficient, leading many to highly recommend the company's services.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and thoroughness from... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Response time

Consumers consistently report positive experiences with response times, highlighting prompt communication and... See more

Quality

Clients share positive opinions on quality, consistently finding the reports to be reliable, thorough, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication has been good from start to finish. We received a thorough Survey Report, the were things we weren’t sure of so we had a follow up phone call with Andrew to run through everything which... See more

Rated 5 out of 5 stars

Andrew has been amazing, booked this very last minute and a surveyor was out within the next 2 days. Report was sent through in less than 24 hours and updates were given without even having to ask. W... See more

Rated 5 out of 5 stars

Such a great experience, the Survey was excellent and very thorough , done really quickly and the full Survey Report back within the week. The Surveyor Mike rang and went through the main issues the... See more

Rated 5 out of 5 stars

First time I’ve had a Level 3 Survey carried out on a property, but very glad i did with Andrew James Property Surveyors . In Depth Report with shots of Downfalls and problems ! Made my decision rea... See more


Company details

  1. Real Estate Surveyor

Written by the company

Residential Building/Property Surveyors providing RICS and RPSA Building Surveys, Home Buyer Reports, plus other property associated surveys. We provide RICS Valuations, e.g. Help-to-Buy, Probate, Matrimonial, Private and more. Our mission is to give you the best value for money by providing you with outstanding customer service from first point of contact to receiving the reports and beyond. As surveyors will be available on evenings and most weekends to discuss your survey. Our turnarounds times in providing Homebuyer Reports and Building Surveys are within 5 working days.


Contact info

4.9

Excellent

TrustScore 5 out of 5

153 reviews

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4.9

All reviews

(153)

47 reviews in the last 12 months

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Rated 4 out of 5 stars

Highly professional output linked with excellent customer relations.

I used Andrew James to provide surveying services in June 2023 regarding a prospective purchase. Andrew kept regularly in touch throughout the process even though we were out of the country on vacation. The quality of his review was excellent and he offered an opinion early in the process about what level of survey would be appropriate and pointed me towards a less expensive option.

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommended

Andrew was great from our first contact with him. He took the time to clearly explain what we would get for our money and wasn’t in any way pushy. It is evident he is passionate about his job and wants to provide the best service. He rang us after the survey visit to give a brief overview of his findings, and then gave us an hour of his time on a phone call once we’d had chance to read and digest the report. This gave us the opportunity to make more sense of the report and work out exactly which repairs we needed to prioritise. Andrew’s work was of the highest quality and I would recommend him to anyone.

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent work

Very helpful, Andrew always had time to deal with our questions and concerns. His report was very detailed and comprehensive. Reasonable fees. Recommended!

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great service, I highly recommend!

Andrew was knowledgeable and very helpful. His report was detailed and he answered every question we had about the property. The phone calls and emails after the report also really helped. Great service, I highly recommend!

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

Couldn’t fault Andrew

Couldn’t fault Andrew, would 100% recommend and use again in the future. Great communication from the start, always willing to answer any questions. Very detailed survey, thank you!

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Timely and comprehensive report

Andrew was very professional and communication was first class. The Home Buyers report was detailed and useful and gave valuable guidance on work which was likely to be required to the building in the future. Recommended.

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

Andrew James Property Surveyors

Andrew James Property Surveyors - Andrew was a professional from the outset, providing prompt replies and good explanations about the Home Buyers survey. The report was clear and well written. Clearly, this is a man who thoroughly enjoys his job and his eye for detail came across though his explanations and level of detail. I would definitely recommend Andrew.

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

I am happy with Andrew's services right from the start till discussing the outcome of the report. Utter professionalism throughout.
The report provided was detailed which gave us deep overview of the property.
No doubt i would be using James's service in the future and would not hesitate to recommend him to others.

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Andrew James Property Surveyors were a…

Andrew James Property Surveyors were a pleasure to do business with.
From the moment I picked up the phone to after all the information and survey were provided everything went smoothly. James was very helpful, reliable and informative. The survey documentation was first class and James was at the end of a phone to provide help and advice. His aerial photos assisted with the written report. James keep me informed at every stage of the process.
A first class service from a first class company. The company were very good value for money. I highly recommend the company.

April 27, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent responsive service and report

Excellent responsive service from Andrew. He's very knowledgeable and the quality of the report he provided, with photos, was outstanding. He offered a phone call after to discuss pertinent points which was really helpful and was available for any queries we had. Would recommend Andrew to anyone looking for a survey, we had the Level 2 Homebuyers Survey and Market Valuation and his price is also very reasonable and competitive.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Survey

From the first contact to completion all communication was excellent, questions etc. answered promptly at all times. Andrew is a friendly guy who is very easy to get along with and talk to. Obviously very knowledgeable and his professional survey reflected that. After the survey he talked to us in detail highlighting the good points as well any issues of concern or requiring follow up. We feel very comfortable now to progress with our proposed purchase to completion and would gladly recommend his services 100%.

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Andrew did a brilliant job.

Andrew did a brilliant job.
He was friendly and patient and quickly understood what I required and followed up with excellent advice. His report was extremely detailed and his follow up talk was very helpful .
When he realised how quickly I needed the report he was happy to work the weekend without being asked in order to get the report to me in less than 48 hours.
I can highly recommend Andrew and will certainly be using him again.

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Andrew made everything really easy for the whole process.

When I'd previously bought a house I'd just taken the upgrade option with my mortgage provider. In comparison Andrew's report was much more useful.

We spoke before the visit about what the right level of survey would be suitable as well as expectations. After the visit he called to provide me with some initial points. The survey itself was really detailed. The photos he was able to take also helped a lot too. We spoke again once I'd absorbed the information from the document and he was more than happy to answer more questions. The survey led to me being able to take relevant steps to negotiate parts of the sale. I really appreciate his service and wouldn't hesitate to recommend and use his services again in the future.

May 2, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic home survey service - would highly recommend to anyone

Andrew made the home survey process incredibly easy - from initial enquiry right through to the contact after the survey. He is a fantastic communicator who very clearly cares about his work and ensuring people's home buying process is well taken care of through his role. It was very easy to arrange the level 2 survey (Home Buyers Report) and the report came very quickly after the survey date. The report itself was very detailed and a huge amount of pictures throughout to highlight the areas being discussed. Andrew was always in communication and replied very quickly, he offered detailed answers and phone calls if needed to go through the report. I feel very secure with the care and detail provided and the price was incredibly reasonable. If I ever require a home report again I will 100% contact Andrew.

April 10, 2023
Unprompted review

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