Andrew Louis Estates Management Limited Reviews 163

Jemma@ AL is so easy to deal with and always willing to go that extra mile, #legend

Jemma is the tenants’ and landlord’s mighty angel. She explores all possibilities for you and makes impossible possible. Cannot be without her!!!!

I spoke to Jemma on the repairs team who was very efficient and resolved my issue

Laura in the Property Management side of Andrew Louis has been excellent at arranging my licence to let my property. Nothing was too much trouble.

Thank you!

Laura from Letting department quite helpful and she currently managing my property and also she was a great bridge connection between me and solicitor to provide required documents and support for the Section21.

Happy to work with Andrew Louis, Laura and with her team.

Following a negative experience from previous managing agents, we moved to Andrew Louis in January 2023. This was the best decision the leaseholders made. The service is impeccable, nothing is to much trouble, they are friendly, efficient, proactive and provide sound advice. Unfortunately Andrew Louis inherited a number of defect issues with our build; they have approached the builders in a professional manner and pursue until resolved.
I cannot thank the team at Andrew Louis enough and would highly recommend as managing agents.
Well done everyone 👏

Outstanding professional and practical help and support over a long time. I could not recommend this estate agent more highly. Reliable, dedicated, supportive. Special gratitude to Jemma and Laura for their major contribution, understanding and support. Many thanks!

We had quite a few repairs since we moved in but the main problem we had was leak. There was a lot of hassle figuring out what’s causing the leak and we had a difficult time with the block management agency (which is a different company from andrew louis). We were mentally struggling to deal with the block management but Jemma from Andrew Louis stepped in and pretty much solved everything for us. She kept chasing the matter with the block management who was very defensive and delusional and I even felt like she fought against them for us. We felt really supported by Jemma and she treated us like actual human beings. Without Jemma I don’t think I could’ve gotten these things sorted we really appreciate the effort she’s put in and the kindness she’s shown us. Thank you very much for all your work.

Abbey dealt with my 2 queries in pleasant efficient efficient manner.
She did exactly what she said she would do and emailed me back immediately.
The matters are now being dealt with.
Thank you.

I have used Andrew Louis for many years. Property Manager, Laura, has been really helpful, efficient and responds to messages quickly. A real credit to the company.

I live in block if flats managed by Andrew Louis . Whenever I have contacted about issues or need information I have found Lisa, at all times, to be friendly, helpful and professional. Nothing is too much trouble. More importantly, she takes action and gets results.

After living in this block for 8 years, within the last 3 years, I can say that my building, Liberty Place, has been neglected by Andrew Louis.

The building is dirty, it smells unpleasant, the carpet is red but looks more brown now.

I have videos of mice running around the floor, in the lift. It is disgusting.

The lift is constantly broken, and having elderly parents, this affects them massively because they simply cannot walk up 9 flights of stairs. How can I carry my shopping from -3 to floor 6?

The front door is unlocked day in day night so anybody could walk into the building.

The intercom system doesn’t work so if I want to let my guests in, I have to walk down 6 flights of stairs, to then walk back up because the lift is broken and we cannot open the door from inside.

The emergency lightening in the corridors doesn’t work so how are we supposed to have a chance in case of an emergency.

Not only is there a security issue in Liberty but also a health and safety issue.

I cannot receive any parcels to my own home, because they get stolen and the blame is on us.

I pay a lot of money per annum for a service charge to cover a service that simply isn’t good enough.

I am not one to get on the phone every day to complain but can you not see that our building is being NEGLECTED.

We need urgent change. And we want it NOW.

Thank you for your reply. Yes, I do pay the charge via my rent for services not provided by your company.

I suggest you get the issues resolved because I will keep posting this until it does because writing emails gets ignored and also my calls don't get answered.

Make sure you provide the service which is paid for cos I can be very public.

Kind regards

As a Landlord I have always received help and advice from the friendly team at the Old Swan office.I would and have recommended Andrew Louis to others and will use Lettings/ Sales services in future.

Connor and Team at Andrew Louis, Old Swan are very helpful with a quick response to needs after some weather related issues affecting my flat. The maintenance team sent out were also extremely helpful and genuinely interested in fixing the issues. A very good team and service. Thank you

The agent I've been working with, Abbey, has been absolutely fantastic, she's been clear with instructions and questions, and kept me updated at all stages of getting a new set of keys and fobs. She has been extremely friendly, which really helped the whole process as I felt she cared about helping me.
Thanks Abbey!

Great communications and first class customer services, great to do business with.

I rented a property via Andrew Louis, the whole experience went very well, they was informative through the whole process.
They made sure that the property was all ready for hue move in.
Thanks you very much

The contractor Andy came round and he was a really nice person explained everything and done a great job

Selling my property with Andrew Louis was a great experience. The manager Dave was a great support who went above and beyond to answer queries and was always available to me when needed. Safe to say I would go to Dave and his team for any future selling or buying of property. Thanks Dave.