Andrew Louis Estates Management Limited Reviews 163

TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

Jemma is an absolute star and has gone over and above the call of duty trying to sort out what's a tricky situation with block management atm. Very good at managing communications with the tennant and... See more

Rated 5 out of 5 stars

This property was our first viewing, and we instantly decided to go for it. Though there were some hiccups along the way on our side, the agency was very patient and helped everything get sorted. Ev... See more

Rated 5 out of 5 stars

We've had various block management companies acting on our behalf in the past 15yrs or more but Andrew Louis stands out as the best company by far. They are much more organised in keeping resident... See more

Rated 5 out of 5 stars

After struggling for many months to address a fire door issue, we reached out to Andrew Louis to support us in finding a supplier and getting the work completed. Rebekah worked tirelessly to help us g... See more

Company details

  1. Business Services

Written by the company

Established in 1989, we are now in our third decade of successful trading and have grown to become one of Liverpool’s leading independent award winning property specialists. Our traditional values of honesty and integrity are combined with the latest technological advances to provide you with the finest personal service. Andrew Louis have become well known for embracing change. The forward-thinking innovative attitude is designed to offer professional, efficient service on a more friendly level. Professional Credentials We are members of NALS (National Approved Letting Scheme), TDS (The Dispute Service) and TPO (The Property Ombudsman for Lettings & Sales) and Safe Agent Fully Endorsed (SAFE). This means that we are accountable for our service levels, our systems are regulated and our Client's Money is fully protected giving you complete peace of mind


Contact info

4.8

Excellent

TrustScore 5 out of 5

163 reviews

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Rated 5 out of 5 stars

5 stars ***** response time

I would like to express my utmost satisfaction and gratitude towards Andrew Louis Block Management for their outstanding service and lightning-fast response. In particular, I would like to commend Lisa and Gemma for their exceptional dedication and efficiency.

Their response time was truly remarkable. Whenever I had a query or concern, I could count on Lisa and Gemma to respond swiftly and provide me with all the necessary information. They were attentive, patient, and demonstrated an in-depth knowledge of the property management field.

Furthermore, Lisa and Gemma displayed excellent communication skills throughout our interactions. They were proactive in keeping me updated on any developments or changes, ensuring transparency and a smooth workflow. Their attention to detail and willingness to go the extra mile to resolve any issues were truly commendable.

Keep up the fantastic work!

Regards Oscar

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

Very good and quick repair

Andrew Louis Lettings Repairs provided fast support in organising an urgent repair that was needed in the bathroom of the flat, which I rent. The Contractor who completed the relatively complex repair did so on the first visit and left the room as clean and tidy as it was before. There was very little disruption. All parties involved were very courteous to deal with.

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

Andrew Louis provides an excellent service

Andrew Louis has provided me an excellent service for obtaining right place for me to live in Liverpool L3. They have been very professional in their communication, and they are always available to help if required. I strongly recommend Andrew Louis to all those who are looking to let houses / Flats in Liverpool.

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service from Andrew Louis, especially with Connor. Very quick to respond and acquiring information that I’ve needed. Fully recommend.

May 8, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service!

After struggling for many months to address a fire door issue, we reached out to Andrew Louis to support us in finding a supplier and getting the work completed. Rebekah worked tirelessly to help us get the problem addressed, going above and beyond and was absolutely fantastic throughout. We would no doubt still be battling on a solution without her! Thank you again!

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

We have worked on several blocks…

We have worked on several blocks providing drone roof surveys for Andrew Louis, a forward-thinking company who have been great to work with.

Connor has been our point of contact who has been flexible, understanding and very responsive, ensuring everything runs smoothly.

We are excited to continue working with the company, which has the leaseholders/tenants at the forefront.

April 22, 2023
Unprompted review
Rated 5 out of 5 stars

Really responsive building management…

Really responsive building management team - always quick to answer and reply to any queries and maintenance team are quickly deployed to any issues. Shout out to Connor for helping me with my latest issue! :)

April 19, 2023
Unprompted review
Rated 5 out of 5 stars

Now in our 3rd year with Andrew Louis…

Now in our 3rd year with Andrew Louis as our estate managing agent, and no plans to move. The Block Management team respond quickly, should we have any issues, they use local contractors where possible and those contractors are happy with the payment schedule, which is very important for the smaller contractor we like to use, no delays in paying them.

April 12, 2023
Unprompted review
Rated 5 out of 5 stars

Great managing agent

I have been dealing with Connor at Andrew Louis regarding a fibre installation for one of their sites. He has been incredibly helpful throughout this whole process; he is always friendly, quick to respond and has been proficient when dealing with my queries every time. Dealing with Connor has been a pleasure and has made this process simple, which is much appreciated.

April 12, 2023
Unprompted review
Rated 5 out of 5 stars

Laura- a great help

Laura has been very helpful getting repairs organised in our flat. She listens to tenants’s issues, responds quickly to emails and liaises with outside companies to get maintenance issues sorted.

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Rebekah of Andrew Louis Block Management

In these challenging times, I have found Rebekah of Andrew Louis Block Management Team’s assistance invaluable. She is professional diligent and knowledgeable; she provides insight and solves problems with timely intervention. Thank you 🙏

March 17, 2023
Unprompted review

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