Andrews Property Group Reviews 

2,948
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, making interactions pleasant and productive. Property managers and agents are frequently described as approachable, genuine, and dedicated to supporting clients through every single step. People also highlight the outstanding customer service, noting that agents are quick to respond to messages and emails. Consumers appreciate the smooth and efficient user experience, emphasizing that team members keep them well-informed throughout the entire process. Reviewers emphasize that working with such a reliable team significantly reduces stress during moving and renting procedures.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are consistently responsive,... See more

Service

People report overwhelmingly positive experiences with the service provided by the team. Reviewers frequently... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, prompt, and friendly support... See more

Response time

Consumers find response time to be positive, highlighting that calls and emails are consistently replied to... See more

User experience

Users describe positive interactions with user experience, highlighting great support throughout letting,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were looking for house to rent around Bristol, we booked a viewing on Saturday when Harpindar at the Downend branch showed us around. She’s been on top of everything and proactively contacting the... See more

Company replied

Rated 5 out of 5 stars

Sad day having to tell Greg lines from Andrews Estate Agents Stroud, that our rental is now for sale, Greg has been amazing support and carried out his job in a professional, efficient and friendly ma... See more

Company replied

Rated 5 out of 5 stars

Right from the start Gurmit was friendly and approachable. Talking to a real person who is friendly and has a sense of humour is instantly distinguishable from someone who's operating to a script. S... See more

Company replied

Rated 5 out of 5 stars

Denise walters is my property manager who works for Andrews letting Agents. Based in the Clifton Branch in Bristol. Denise is really fantastic and so professional at her job as a property manager... See more

Company replied


Company details

  1. Real Estate Agents
  2. Condominium Rental Agency
  3. Non-Profit Organization
  4. Property Management Company
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

There’s much more to Andrews than meets the eye >> Our business is 100% owned by Andrews Charitable Trust, a charity set up to provide oversight to the business and ensure that when profits are made the shareholder dividend paid is reinvested in charitable causes, equating to over £10m in charitable donations since the business was founded >> Ethical to the core, with a heritage of social conscience, we are, in fact, Andrews Property Group – a collection of over 300 specialists. From our 47 offices throughout the South of England we offer national reach along the M4 and M5 corridors, providing local knowledge to give you a complete offering beyond sales and lettings. When you work with one part of our business, you get the benefit and expertise of the whole >> Established in 1946, we’re veterans of the property industry, with a belief in teamwork, being upfront and working around you and your preferred ways of communication. It’s how we’re able to add value where it really matters, for our clients who often have fingers in many pies. They find our depth and breadth of knowledge refreshingly reassuring


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,948)

421 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An amazing team

An amazing team, Harpindar was very helpful and communicated everything thoroughly! Definitely someone i would recommend to others!!!

April 27, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Louisa , thank you for your wonderful review! We're thrilled to hear about your positive experience with Harpindar and our team. Your recommendation means a lot to us. We look forward to serving you again in the future! Best wishes , Lisa

Rated 5 out of 5 stars

I have been with Andrews letting agency…

I have been with Andrews letting agency for many years so I am obviously pleased with their service. I decided to use their management service this year and it’s the best decision I have made.
The service I have received from Monika has been very efficient and carried out in a very reassuring manner.

I would also like to thank Lorna, she has been excellent in finding me tenants. Her approach has always been reassuring and efficient with a very friendly manner. Nothing is ever to much for Lorna she is always on hand to help me

And to Tara for being a great manager to the team

May 6, 2026
Unprompted review
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Reply from Andrews Property Group

Dear Maureen,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Monika, Lorna, and Tara. Your satisfaction is our priority, and we're delighted to have served you well. We look forward to continuing to meet your expectations. Best wishes , Lisa

Rated 5 out of 5 stars

Rebekah at the Downend branch was…

Rebekah at the Downend branch was extremely prompt, helpful and diligent in delivering information and processing our application. She made us feel at home in the property and was able to ensure us of their continued support through the process of application and tenancy.

May 5, 2026
Unprompted review
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Reply from Andrews Property Group

Thank you, Ish, for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah at our Downend branch. Your satisfaction is our priority, and we're glad she made you feel at home. We look forward to continuing to support you. Best wishes , Lisa

Rated 5 out of 5 stars

Rebekah was so quick at responding to…

Rebekah was so quick at responding to my queries and really in the ball! Amazing service!

May 5, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Chelsea,

Thank you for your wonderful feedback! We're thrilled to hear that Rebekah provided you with amazing service. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa

Rated 5 out of 5 stars

I just wanted to say a big thank you to…

I just wanted to say a big thank you to Ella and Shannon for helping me start my new journey!

The whole process was quick and simple, and they both kept me updated throughout, which I really appreciated. They are amazing people, and I would definitely recommend them.

Thank you once again for all your help 😁

May 1, 2026
Unprompted review
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Reply from Andrews Property Group

Dear Alexis ,

Thank you for your wonderful feedback! We're thrilled to hear that Ella and Shannon made your experience smooth and enjoyable. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Enjoy your new journey! Best wishes , Lisa

Rated 5 out of 5 stars

Efficiency

Efficiency, kindness, attention to detail.

April 30, 2026
Unprompted review
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Reply from Andrews Property Group

Dear Duncan,
Thank you for your wonderful review! We're thrilled to hear you appreciated our efficiency, kindness, and attention to detail. Your feedback motivates us to continue providing excellent service. We look forward to assisting you again in the future. Best wishes , Lisa

Rated 5 out of 5 stars

Moving into my new home has been a…

Moving into my new home has been a fantastic experience from start to finish. From the moment I took over the tenancy, the entire process was seamless and stress-free. The team has been incredibly kind and supportive, consistently going above and beyond to ensure I settled in comfortably.
Whenever I’ve had a question, they’ve responded with genuine care and professionalism. I am truly happy with my decision to live here; it’s rare to find such a dedicated management team. I highly recommend them to anyone seeking a positive rental experience!
Thank you
Catrin wise

May 2, 2026
Unprompted review
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Reply from Andrews Property Group

Dear Catrin ,

Thank you for your wonderful review! We're thrilled to hear about your positive experience and satisfaction with our team. Your recommendation means a lot to us. We're here to ensure your stay remains enjoyable. Best wishes , Lisa

Rated 5 out of 5 stars

A 10 star recommendation for Liz who I…

A 10 star recommendation for Liz who I deal with looking after my property in Oxford. She is consistently proactive, always helpful and attentive to everything that needs doing. Employee of the Year! Every year.
Thank you!

April 6, 2026
Unprompted review
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Reply from Andrews Property Group

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Liz. Your kind words and high recommendation mean a lot to us. We'll be sure to share your appreciation with her. Best wishes , Lisa

Rated 1 out of 5 stars

Flat 6, Basement, Belmore House, 96 Bath Road, Cheltenham, Gloucestershire. GL53 7JX

I held the tenancy of the above property for a short time in 2025 through Andrews Lettings and Management in Cheltenham.

Andrews Lettings and Management acknowledged miscommunication regarding the pre-clean and also acknowledged that the professional clean conducted before the tenancy started did not address all the issues.

Andrews Lettings and Management also conducted two viewings without my prior knowledge or consent. Furthermore, Andrews Lettings and Management returned my deposit to me ten days late.

Andrews Lettings and Management caused me avoidable aggravation, distress and inconvenience.

May 14, 2025
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

We are sorry to read your review. As you are aware, an internal investigation was conducted at the time regarding the concerns you raised, and a resolution was offered, which you initially declined. The matter was subsequently referred to The Property Ombudsman, who, after reviewing the evidence, concluded that our proposed resolution was fair and appropriate under the circumstances. This outcome was later accepted.

Since then, we have taken steps to strengthen our processes, including providing additional training and development for our staff, to help ensure similar issues do not arise in the future.

If you wish to discuss this matter further , please reach out to me directly at mlewis@AndrewsOnline.co.uk.

Rated 5 out of 5 stars

Excellent support to help us become…

Excellent support to help us become first time landlords. Friendly, positive and knowledgeable. Very good communication and very thorough. Fully recommend.

May 2, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Donna ,

Thank you for your wonderful review! We're thrilled to hear that our support helped you become first-time landlords. Your kind words about our communication and thoroughness mean a lot. We appreciate your recommendation and look forward to assisting you in the future. Best wishes , Lisa

Rated 5 out of 5 stars

Monika

Good timely service.

May 2, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Bill, thank you for your wonderful review! We're thrilled to hear you enjoyed our timely service. Your feedback is greatly appreciated and motivates us to maintain high standards. If you need anything else, feel free to reach out. Best wishes , Lisa

Rated 5 out of 5 stars

Harpindar and Issy were very helpful in…

Harpindar and Issy were very helpful in organising our let
Very professional in their work and organisation
Thank you for assisting

April 30, 2026
Unprompted review
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Reply from Andrews Property Group

Dear Albert Pratt,

Thank you for your wonderful feedback! We're thrilled to hear that Harpindar and Issy were able to assist you effectively. Your satisfaction is our priority, and we appreciate your kind words.

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

“Monika”

My fridge freezer broke down while I was away on holiday. Once discovered, Monika organised for it to be replaced in a timely fashion. As always Monika was helpful and efficient. Thank you.

April 23, 2026
Unprompted review
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Reply from Andrews Property Group

Dear Michael ,

Thank you for your kind words and for sharing your experience. We're delighted to hear that Monika was able to assist you efficiently. Your satisfaction is our priority, and we appreciate your feedback. Best wishes , Lisa

Rated 5 out of 5 stars

Charley in Brockworth is a star

Had a great experience with charley in the brockworth branch she has been a star from start to finish
Highly reccomend her and her good service
Good knowledge of the local areas too

April 10, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Ben, thank you for your wonderful feedback! We're thrilled to hear about your great experience with Charley at our Brockworth branch. Your recommendation means a lot to us. We'll be sure to pass on your kind words to her. Thanks for choosing Andrews! Best wishes , Lisa

Rated 5 out of 5 stars

Professional and Customized Management from Gurmit

Having been a Landlord whose properties have been managed by Andrews in Downend, Bristol since the early 2000s, the experience has changed from a personal to a more corporate approach especially in recent years. Managing agents have likewise changed with a personal and friendly relationship becoming a more client-based one. Some agents have been wonderful (who could forget Julie Robbins), others seemingly unable to cope with what must be a pressurized and sometimes thankless job. With Gurmit Kaur, I have seen a return to a professional, helpful and caring service absent for some time. I commend her for this and for maintaining her standards despite being obviously overloaded at times. Thank you Gurmit - and don't leave too soon!

April 29, 2026
Unprompted review
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Reply from Andrews Property Group

Hi Mike,

Thank you for your thoughtful feedback. We're delighted to hear about your positive experience with Gurmit Kaur. We strive to provide excellent service and appreciate your recognition. Your insights are invaluable to us. Best wishes , Lisa

Rated 5 out of 5 stars

New landlord

Harpinder, Issy and Victoria have all been very helpful and supportive with my first experience of being a landlord. They have been on hand to answer any questions and found my first tenants very quickly

April 27, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you, Helen, for your wonderful feedback! We're thrilled to hear that Harpinder, Issy, and Victoria made your first landlord experience smooth and successful. We look forward to continuing to support you in the future. Best wishes , Lisa

Rated 5 out of 5 stars

Had a wonder Experiencing while doing…

Had a wonder Experiencing while doing the viewing. Speaking Daryn was wonderful explaining every detail of the property and helped me alot making my decision

April 23, 2026
Unprompted review
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Reply from Andrews Property Group

Dear Yash Mhatre, thank you for your fantastic review! We're thrilled to hear that Daryn made your viewing experience so positive and informative. Your feedback is greatly appreciated, and we're delighted to have assisted you in making your decision. Best wishes, Andrews Head Office.

Rated 5 out of 5 stars

We had an excellent experience with our…

We had an excellent experience with our mortgage broker Simon Murray from start to finish. As first-time buyers, the whole process felt quite overwhelming at first, but he made everything so much easier to understand and guided us every step of the way. Simon worked incredibly hard to find us the cheapest mortgage deal available, taking the time to explain all our options clearly and making sure we were comfortable with every decision. What really stood out was how he went above and beyond—not only securing us a great mortgage but also helping us arrange a more affordable solicitor, which saved us even more money. Simon professionalism, knowledge, and dedication were outstanding throughout. He was always responsive, patient, and genuinely cared about getting us the best outcome. We couldn’t be happier with the service we received and would highly recommend him to anyone, especially first-time buyers looking for trustworthy and expert support.

April 10, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Asif Khan,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Simon Murray. It's great to know he made the process smooth and beneficial for you. We appreciate your recommendation and look forward to assisting you again in the future.

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Excellent!

Harpindar at the Downend branch has been incredibly helpful and friendly. She has put in great time and effort to building strong, friendly, and trusting working relationships with both landlord and tenant. Whilst providing continued friendly support throughout the process.

April 23, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Heather,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar at the Downend branch. Building strong relationships is our priority, and we're glad she made a difference. Your satisfaction is our reward.

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Greg L in the Stroud branch has always…

Greg L in the Stroud branch has always been super helpful and efficient during the past few years. Nothing is to much trouble. He has recently gone above and beyond to sort out an urgent request from myself. Thank you so much.

April 22, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Helen,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Greg at our Stroud branch. Your kind words mean a lot to us, and we'll be sure to pass them along to Greg. We appreciate your support!

Best regards,
Andrews Head Office

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