Answering Legal Reviews 

Consistently friendly and savvy phone answering 24/7/365. Been with this service for years now. I recall one small hiccup in the past two years or so but it was truly minor and it was taken seriously by the service and there has otherwise never been even one problem.

I am a solo attorney who generally does everything myself, including answering the phones. I was somewhat skeptical of using an answering service. After my experience with Answering Legal I don’t know why I waited so long. They do basic intake of each call, with a summary of the caller’s information sent via text and email. This intake is customizable for your particular practice. The process of patching calls works well. They do a good job of screening out spam (which does not count against your monthly allotment of minutes). I have also found that it makes a big difference for a client to have a person answer the phone rather than voicemail. Unlike other services, they are 24/7. The cost of the service is very reasonable compared with other services but, unlike the others, Answrring Legal only services lawyers.

Excellent service. Highly recommended.

I have been a customer of Answering Legal for approximately four years, and I am pleased with their professional services. The staff members are incredibly competent and courteous to the individuals calling my office.
I would highly recommend their services to anyone who wants to increase their potential client base.

THIS IS AN EXCELLENT COMPANY AND A GREAT ADDITION TO MY LAW FIRM. I COULD NOT OPERATE WITHOUT THEM!

Three times they over charged me and ran unauthorized charges on my credit card. Unresponsive and unhelpful tech support. Sub par messages. Direct quote from a Judge calling into my office once it was finally transferred "Your phone service is horrible".

Oh, and just after getting a call with the owner, Robert, he told me he was bringing up all of the recorded phone calls - SURPRISE! First time I heard of this- that's illegal in the State of Maryland where our firm is based out of and if he's recording phone calls from my office this is a HUGE PROBLEM.

Once you get on their "list," they will hound you by telephone, even if you ask them to stop. Would never do business with them.

I called today about their free trial and the owner himself answered. It was one of the most bizarre conversations I have ever had. ( And I'm a criminal defense attorney who has bizarre conversations on a daily basis.) I explained that I was looking for an answering service to handle calls for a specific marketing campaign--and possibly for my office as a whole. I asked to get set up for the trial so I could test it out and the owner told me that it was a complete waste of his time. Instead, he suggested that I pose as a potential client and call attorneys who use his service. Obviously, I didn't feel comfortable doing this. I asked him why he advertised a free trial if it was a waste of time, to which he responded by screaming at me that he has been doing this for 18 years and knows what works and that I should take my business elsewhere and hung up on me. The whole thing was very strange. If they treat their own customers like this, I can only imagine how they would treat mine.

I have been using the service for nearly two years. The Operators are very professional and interact with the clients and other callers in a manner befitting my office. I highly recommend this service. Dan scolnick with the law offices of Amanda Wood

The voice answering your phone is someone who sounds like she is your secretary. As a solo, this is a big plus. The rates are reasonable and customer service is strong. Highly recommend this service to any attorney thinking about bringing on more staff or just looking to lighten the load of your current staff.

I will continue to do business with this valued partner.

I have a small boutique law firm, and Answering Legal helps me take those after hour and weekend calls that I just cannot take for the last 5 years. I have tried a few different answering services, but just the fact they only cater to attorneys is what made them stand out. On top of that, telemarketers have stopped calling too, winner! Thanks to the Answering Legal team for all you do!

I think this answering service is great and I know that it has helped my practice considerably. I would recommend Answering Legal to anyone that is in need of a first rate answering service.

As an owner of a very successful high volume criminal defense practice, Answering legal has proven to be one of the most positive assets available to my law office. My days are dominated by court appearances, client meetings, and trial preparation. The team at answering legal provides me with 24/7 call support, with a thorough "new client" intake, call patching, and immediate text/email messaging. Their team has become a critical part of our infrastructure. I strongly encourage all attorneys, that are committed to the success of their law practice, to give Answering Legal a try.

Having downsized our staff during the Great Recession, Answering Legal provided just the right component to add back in professional telephone intake and reception services to the mix for our two attorney law firm. The executives at Answering Legal are extraordinarily knowledgeable and helpful - and to put it bluntly, surprisingly and refreshingly genuine in their concern for our bottom line. Answering Legal has put a great new "face" on our business and for that we highly recommend them to you.

I have used this service for over four years. I found a 24/7 company a great benefit to my practice and have been very happy with the quality of representatives of the service and in the accuracy and content of their messages. My clients have been pleased with their interactions and were often not aware they were dealing with a service, not one of my direct staff.

I never thought that using an answering service would help clients. In reality, potential clients want to talk to a person when they pick up the phone, not a machine. Now clients reach a live person every hour of the night, and even when I am in a meeting.