Right has been fantastic. I had to change my booking and David and Ria were pleasant , professional and helpful. Will definitely use Artic trip again
Company replied
Antictrip
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See what reviewers are saying
For last 1 and half month I’m waiting for your confirmation The ticket that you provided have 30 KG luggage and the original ticket given by airline company don’t have any baggage allowance. F... See more
Company replied
I had a small issue with my travel booking. I contacted Anti Trip. The consultant Pranav was extremely useful and helped me to resolve my query immediately. He also made sure I went online and accesse... See more
Company replied
Five star for spencer being the best agent in Antic agency, very humble, accommodating and helpful. Thanks to him for securing my tickets as I have problem in my transaction. He I really patiently wa... See more
Company replied
Company details
Written by the company
We offer flight bookings and hotel reservations
Contact info
128 City Road London, EC1V2NX, London, United Kingdom
- 02038347788
- support@antictrip.co.uk
- antictrip.co.uk
Excellent
Antictrip is good to get cheap flight ticket. Ivy helped me to get the cheap flight ticket with good price. Thank you.
July 4, 2024
Unprompted review
Reply from Antictrip
Dear Customer,
Thank you so much for your wonderful feedback! We're thrilled to hear that Ms. Ivy could assist you in finding a great deal on your flight ticket. Providing excellent service and competitive prices are top priorities for us.
If you have any more travel plans in the future or need assistance, please don't hesitate to reach out to us. We're here to help!
Thanks & Regards
Team Antic Trip
Reply from Antictrip
Dear Customer,
We would like to inform you that baggage information is always available on the website. Thank you so much for your time in providing the review. We would love to see you again.
Thanks & Regards
Team Antic Trip
Customer service was good
July 10, 2024
Reply from Antictrip
Dear Customer,
Thank you so much for your kind words and for sharing your positive experience with us! We're delighted to hear that you found our customer service to be good. Providing excellent service is always our goal, and we're thrilled that we could meet your expectations.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We're here to help!
Thanks & Regards
Team Antic Trip
Good
I did had few difficulties but the way they handled my situation was really great and once the tickets were done they even called to take the seat selecrion and meal preferences .
July 9, 2024
Unprompted review
Reply from Antictrip
Dear Customer,
Thank you so much for sharing your experience! We're thrilled to hear that our team handled your situation well and that you were satisfied with our service, including the follow-up for seat selection and meal preferences. We aim to provide excellent customer service, and your feedback is truly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out.
Thanks & Regards
Team Antic Trip
Excellent Service
Excellent Service - very helpful especially the kind service received today from Tania. I can confirm that her help is different from the previous unhelpful service I had received from the other staff. Not everyone is the same and Tania has proven this to be true. Thank you Tania!
July 7, 2024
Reply from Antictrip
Dear Customer,
Thank you so much for your feedback! We're delighted to hear that you had an excellent experience with Ms. Tania and found her help to be very helpful and kind. We strive to provide exceptional service, and it's rewarding to know that Tania's efforts made a positive difference for you.
We're sorry to hear about your previous experience. We appreciate your understanding that each team member brings their unique approach, and we're constantly working to improve our service standards. Your feedback helps us to continue to grow and serve you better.
If there's anything else we can assist you with, please don't hesitate to contact us. We're here to help!
Thanks & Regards
Team Antic Trip
Reply from Antictrip
Dear customer,
Thank you so much for your kind words! We're thrilled to hear that you found our service very good, helpful, and understanding. Providing excellent customer service is something we strive for every day, and it's always rewarding to hear when we've hit the mark. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're here to help!
Thanks Team Antic Trip
Very good service and very good…
Very good service and very good understanding. Ria explained everything that I wanted to know. Thank you ☺️
July 7, 2024
Unprompted review
Reply from Antictrip
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that Ms. Ria provided you with excellent service and answered all your questions. If you have any more inquiries in the future, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again soon! 😊
Thanks Team Antic Trip
Thank you so much RIA for your all…
Thank you so much RIA for your all support for the flight, I haven’t travelled so far however you supported a lot rest I will be doing after the flight, EXCELLENT JOB
July 7, 2024
Reply from Antictrip
Dear Customer,
Thank you very much for your kind words! It was our pleasure to assist you with your flight arrangements, and we're thrilled to hear that you found our support Name Ms. Ria helpful. Your satisfaction is our top priority, and we look forward to serving you again in the future. Please don't hesitate to reach out if you need anything else!
Thanks & Regards
Team Antic Trip
Just awful
Just awful
Martin
Chang
Robert
John
All customer service agent’s terrible experience should be banned from business no customer service takes money from you and then tells to fork up more money disgusting how this people can still operate reporting them to relevant authorities hopefully they will be shutdown soon
Check the reply from you guys I did not booked it as I am no fool I chat on your chat and then they called me and changed the price
Trustpilot do not remove this because this is true I was lucky did not fell in trap let people know what this website is doing
July 6, 2024
Unprompted review
Reply from Antictrip
Hi John,
Thank you for reaching out. Unfortunately, we cannot locate your reservation. We do not have any team members by the name of Robert or John. Could you please provide your booking ID from Antic trip? This will help us crosscheck the details and identify the issue, as there is no record of any payment under the name of John. If you have booked with us, sharing your booking ID will allow us to assist you further. The number you shared with us is not getting connected it goes to voicemail all the time. Please provide an alternative number, and we couldn't find any details with your email.
Thank you.
Fake compnay fraud sitting on call…
Fake compnay fraud sitting on call center will take money from you and refuse to refund
July 5, 2024
Unprompted review
Reply from Antictrip
Dear Mr. Patel,
“We’re sorry to hear that you had a negative experience at our side. Our goal is always to provide excellent customer service but we would like to inform you we never Denied you the refund although the booking is under process.
Thanks & Regards
Team Antic Trip
Reply from Antictrip
Dear Customer,
Thank you for taking the time to leave us a review. We are pleased to hear that Ms. Ria was able to assist you with your concern. We will be sure to pass on your comments to her.
We eagerly await your return to explore another booking experience with us.
Thanks & Regards
Team Antic Trip
Reply from Antictrip
Dear Customer,
Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a great experience!
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thanks & Regards
Team Antic Trip
I had very bad experience with Antic trip
I had very bad experience with Antictrip since booked flights with my family online with them. First of all after my booking didn’t receive booking confirmation and I contacted them and said need to wait 24 to 48 hours for confirmation. They contacted me after 24 hr saying my flight on standby and that flight was on promotion offer no longer available and need to pay extra £320 to book for my flights. I had to do pay that since my holiday was starting soon. Very bad experience and never will book flights with that company and not recommended for anyone.
June 30, 2024
Unprompted review
Reply from Antictrip
Dear Mr. Mohamed,
“We’re sorry to hear that you had a negative experience at our side. Our goal is always to provide excellent customer service We kindly request you please share your booking reference to investigate further. As we are unable to find anything with your name in our database.
Thanks & Regards
Team Antic Trip
Hi I didn’t like antic trip much…
Hi I didn’t like antic trip much because I had bad experience before but tania call me & helped me as much thanks tania she is too good in work thanks
June 30, 2024
Unprompted review
Reply from Antictrip
Dear Customer,
Thank you for taking the time to leave us a review. We are pleased to hear that Ms. Tania was able to assist you with your concern. We will be sure to pass on your comments to her.
We eagerly await your return to explore another booking experience with us.
Thanks & Regards
Team Antic Trip
Great experience.
July 2, 2024
Unprompted review
Reply from Antictrip
Dear Customer,
Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a great experience!
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thanks & Regards
Team Antic Trip
Reply from Antictrip
Dear Customer,
Thank you for taking the time to leave us a review. We are pleased to hear that Ms. Tanya was able to assist you with your concern. We will be sure to pass on your comments to her.
We eagerly await your return to explore another booking experience with us.
Thanks & Regards
Team Antic Trip
I usually don’t resort to writing…
I usually don’t resort to writing reviews however the thought of anybody else going through the same experience with Antictrip when trying to book a family holiday/flights, doesn’t bear thinking of.
Unfortunately I didn’t check Trustpilot beforehand, as my experience echos a lot of what has already been mentioned. The initial flights advertised at a certain price was not something they could fulfil for all passengers which resulted in them sending an email asking for an extra £900 to book the remaining three passengers.
As I refused to pay the additional amount, I maintained they needed to honour the price or action a refund. After a lot of back and fourth, they 'agreed' to refund the full amount within a email confirmation on 8 May 2024, quoting a time scale of 7-10 working days.
I'm currently on hold (And have been for the last 15 minutes) whilst speaking to them over the phone (Agent confirmed they are Deli based) awaiting the promised refund. As you can imagine, flight prices have changed a lot and will continue to do so until I get the refund and have the money to book new flights.
Please, if not for your sanity alone, book elsewhere
July 2024 update -
After being contacted several times regarding this review, I was promised a discount/voucher for the flights I needed for a family holiday. Against my better judgement, flights were booked for the dates needed which were followed by Airbnb and car hire reservations in line with those dates.
However, having checked flight details on Emirates a few days later, it was no longer a relevant booking reference 6 days before we were due to fly. I contacted Emirates who confirmed it was cancelled the agents side. I followed this up with Akash (Who likes to use the name Ashley) several times over the following two days which resulted in him disputing what Emirates confirmed. He then outlined that the original flights were no longer available and he couldn’t do anything but refund the payment. So now 3 days before we were due to fly, we had accommodation booked, transport booked but no flights which resulted in last minute flights being booked elsewhere costing more money.
Akash was only mindful of the review either being edited to show a positive experience or being removed totally. No sense of acknowledgement for the inconvenience caused nor any accountability for the unprofessionalism on their part. Having read previous reviews, I’m sure the company will respond to this either advising to contact a support email address or outlining a revised version of what occurred.
Please avoid.
May 1, 2024
Unprompted review
Reply from Antictrip
Dear Customer,
Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience caused during your booking process with us. We understand your frustration and regret that your expectations were not met.Regarding the initial pricing discrepancy, we acknowledge the confusion caused and apologize for any inconvenience this may have caused.Regarding your refund We have already processed.
This is certainly not the level of service we aim to provide, and we appreciate your patience as we work to resolve these issues.
Thanks & Regards
Team Antic Trip
Tanya was very helpful if helping…
Tanya was very helpful if helping getting my seats and meals queries
July 1, 2024
Unprompted review
Reply from Antictrip
Dear Customer,
Thank you for taking the time to leave us a review. We are pleased to hear that Ms. Tanya was able to assist you with your concern. We will be sure to pass on your comments to her.
We eagerly await your return to explore another booking experience with us.
Thanks & Regards
Team Antic Trip
Reply from Antictrip
Dear Customer,
We sincerely thank you for taking the time to write such a great review. It's always great to receive a Positive Review like yours. Come back to us to explore another booking experience with us.
Thank you
Team Antic Trip.
Reply from Antictrip
Dear Customer,
Thank you for taking the time to leave us a review. We are pleased to hear that Ms. Ria was able to assist you with your concern. We will be sure to pass on your comments to her.
Thanks & Regards
Team Antic Trip
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