Right has been fantastic. I had to change my booking and David and Ria were pleasant , professional and helpful. Will definitely use Artic trip again
Company replied
Antictrip
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See what reviewers are saying
For last 1 and half month I’m waiting for your confirmation The ticket that you provided have 30 KG luggage and the original ticket given by airline company don’t have any baggage allowance. F... See more
Company replied
I had a small issue with my travel booking. I contacted Anti Trip. The consultant Pranav was extremely useful and helped me to resolve my query immediately. He also made sure I went online and accesse... See more
Company replied
Five star for spencer being the best agent in Antic agency, very humble, accommodating and helpful. Thanks to him for securing my tickets as I have problem in my transaction. He I really patiently wa... See more
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Company details
Written by the company
We offer flight bookings and hotel reservations
Contact info
128 City Road London, EC1V2NX, London, United Kingdom
- 02038347788
- support@antictrip.co.uk
- antictrip.co.uk
Nice good experience and Taniya helped…
Nice good experience and Taniya helped me a lot about my booking, i would recommend to anyone.
Thanks
July 22, 2024
Unprompted review
Reply from Antictrip
Dear Customer,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that Ms. Tanya provided you with a simplified and helpful service. Your satisfaction is our priority, and we look forward to continuing to serve you in the future.
Thanks & Regards
Team Antic Trip
Thank you Ria
July 21, 2024
Unprompted review
Reply from Antictrip
Dear Customer,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that Ria provided you with a simplified and helpful service. Your satisfaction is our priority, and we look forward to continuing to serve you in the future.
Thanks
Team Antic Trip
Very Good she explained very well,she…
Very Good she explained very well,she made all of her sentences clear to hear and was very understanding
July 20, 2024
Reply from Antictrip
Dear Customer,
Thank you so much for your kind words. We strive to communicate clearly and effectively. Providing excellent communication and understanding to our customers needs are top priorities for us. . If you have any more questions or need further assistance, please don't hesitate to reach out. We are always here to help you.
Thanks & Regards
Team Antic Trip
It’s been nice to Tak to her and she…
It’s been nice to Tak to her and she gave full information
July 20, 2024
Unprompted review
Reply from Antictrip
Dear Customer,
Thank you so much for your kind words. We strive to communicate clearly and effectively, and it's wonderful to hear that you found our explanations helpful. If you have any more questions or need further assistance, please don't hesitate to reach out. We are always here to help you.
Thanks & Regards
Team Antic Trip
Priya was very helpful sorted and…
Priya was very helpful sorted and answered my questions thank you.
July 20, 2024
Reply from Antictrip
Dear Customer,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that Ms. Priya provided you with a simplified and helpful service. Your satisfaction is our priority, and we look forward to continuing to serve you in the future.
Thanks & Regards
Team Antic Trip
Do not use this company
Do not use the company completely wasted 5 days and took £600 for a flights they knew they couldn't offer. The take your money and send you payment confirmation knowing they don't have they flight you think your paying for then they tried to offer other flights you did not ask for. Now I have a driver and hotel booked with no flight and cannot book a flight until they return my money wasting my time and inconvenience which cannot compensated. I am so angry if I don't get my money today I will be reporting this company and they still advertising the flights they couldn't give today false advertisementti's the process and think good customer service is going help.
To answer the reply below response nothing fake about it I have my booking reference l waiting on my refund which is now wasting my 8 days instead of 5 days (antictrip.co.uk).
July 15, 2024
Unprompted review
Reply from Antictrip
Dear Ms. Lilly,
We kindly request you to please share your Booking reference with us so that we can identify whether your review belongs to us or not. However, if you are unable to provide any details, we will consider that you are not our customer and that you might have published a fake review.
DO NOT USE UNDER ANY CIRCUMSTANCES
Booking Id: ATU24076270
DO NOT USE UNDER ANY CIRCUMSTANCES. PLEASE REPORT TO 0300 123 2040 AND
File a complaint with the Federal Trade Commission (FTC).
RESPONSE TO YOUR REPLY - Your team CATEGORICALLY DID NOT INFORM ME OF THOSE DETAILS - I have requested a Data Subject Access Request of all my calls made and can prove this to be an absolute lie. I have checked with my Bank and the payment HAS BEEN processed so this is another LIE. Furthermore, I have written confirmation from China Air advising that you did not pay them or contact them today for a refund - the LIES just keep on rolling!!!
UPDATE 19.7.24 - Have checked with China Air - they do not have my booking or my money and confirmed that 2 pieces of luggage is included in my fare not 5KG. I now have a crime reference number from the UK Fraud Team and have contacted JETCOST advising them of my experience and several others on here to remove them from their system. This company is NOT regulated so please be careful
Booked a flight from Australia and called the customer service agent as was lower than other companies. The booking showed baggage included. I called Antic to check if this was a legitimate price and included baggage and they advised to proceed and book. I paid using my credit card and received an email advising my request had been received but not confirmed. Today, NO SURPRISE, they have called requesting more money. I have gone on to the website and the flights are still there but with lower prices than yesterday and I have screenshotted my conversation advising that these flights include 7kg of hand luggage and 10kg of checked with a member of their team (apparently this is not guaranteed so what is the point in having a customer service agent chat with useless inaccurate information). I therefore disputed this with Antic and advised that their website states baggage included and no where does it state what baggage allowances are on their website and it does not give the option to pay for any increase or checked bags. They wanted extra money for the bags but then decided they could give me 2 pieces of luggage but I would have to pay taxes of £280. I AM FUMING and said not a chance and I would like a cancellation - no can do as the money is with the airline, CHINA Air. Funny that, cause when I eventually agreed to pay £100 just to get the stress element over and move on this was for a totally different flight with CHINA EASTERN which I refused. If I wanted to fly with China Eastern I would have booked elsewhere at a cheaper price but I DO NOT wish to fly with them. Antic questioned this and said it was the same Company and I advised they need to do their research as these are not connected!! Clearly my money IS NOT with China Airlines as previously advised if they can move me to another airline for their own financial gain. They said that China Airlines basic flyer does not include checked luggage yet I reiterated what is included on a basic economy China Air flight fare on China Air website which is 2 free pieces of luggage. This is a total SCAM, FRAUDULENT, MISLEADING company. I have left if that I will not pay anymore money and will stick to the original price with 5kg of hand luggage and no checked baggage and I will be calling China Air tomorrow and can guarantee that they will not have my details. I can also guarantee that I receive another call from Antic advising that these flights are no longer available. I have contacted my credit card company to make a claim, will seek legal advise tomorrow and will be contacting trading standards as this is unacceptable in a world where we are constantly concerned about scammers. If this Company wish to continue they need to be honest with their prices and baggage allowances. They cannot take your money then hike up the costs - it is UNACCEPTABLE AND IMMORAL. They have my money, have not allocated it to any airline and are unwilling to refund - ABSOLUTELY DISGUSTING AND I WILL BE TAKING THIS FURTHER TO ANY ORGANISATION IN THE TRAVEL INDUSTRY AND REPORT SUCH ILLEGAL BEHAVIOUR
July 18, 2024
Unprompted review
Reply from Antictrip
We sincerely apologize for the inconvenience you experienced with your flight booking. During the reservation process, our team informed you that the fare did not include checked baggage and was limited to a hand-carry allowance of 7-10 kgs. You proceeded with the reservation under these terms.
If you require two pieces of baggage allowance, an additional cost will apply. Alternatively, you can continue with the booking as made online for three passengers flying on January 2, 2025, from Brisbane to London Heathrow on China Airline.
Regarding your payment, please note that we do not accept payment until you confirm the reservation. You may verify with your bank that the payment has not been processed on our end. Since you have expressed a desire not to proceed with the reservation, we have already canceled and voided the transaction. The fare you booked online was explicitly without baggage, only allowing a hand-carry of 7-10 kgs.
Please double-check with your bank to confirm that the payment has not been approved. Thank you for your understanding.
Best regards,
Team ANTIC TRIP
Very Helpfull Rya
July 17, 2024
Unprompted review
Reply from Antictrip
Dear Customer,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that Ms. Ria provided you with a simplified and helpful service. Your satisfaction is our priority, and we look forward to continuing to serve you in the future.
Thanks & Regards
Team Antic Trip
Ria checked in on me
Ria checked in on me to make sure that i get the seat that i want and made sure that i get my meal according to my preference
July 16, 2024
Reply from Antictrip
Dear Customer,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that Ms. Ria provided you with a simplified and helpful service. Your satisfaction is our priority, and we look forward to continuing to serve you in the future.
Thanks & Regards
Team Antic Trip
It's very helpful Mr chasing and Ria
It's very helpful Mr chasing and Ria. I'm very happy.
July 17, 2024
Unprompted review
Reply from Antictrip
Dear Customer,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that Mr. Chang And Ms Ria provided you with a simplified and helpful service. Your satisfaction is our priority, and we look forward to continuing to serve you in the future.
Thanks
Team Antic Trip
Good service and communication by riya
July 17, 2024
Reply from Antictrip
Dear Customer,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that Ms. Ria provided you with a simplified and helpful service. Your satisfaction is our priority, and we look forward to continuing to serve you in the future.
Thanks & Regards
Team Antic Trip
Tanya is good she helped me a lot
Tanya is good she helped me a lot . Seats and wheel chair etc . Very friendly
July 16, 2024
Unprompted review
Reply from Antictrip
Dear Customer,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that Ms. Tanya provided you with a simplified and helpful service. Your satisfaction is our priority, and we look forward to continuing to serve you in the future.
Thanks & Regards
Team Antic Trip
Great customer service from Ria…
Great customer service from Ria regarding my flight arrangements
July 15, 2024
Unprompted review
Reply from Antictrip
Dear Customer,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that Ria provided you with a simplified and helpful service. Your satisfaction is our priority, and we look forward to continuing to serve you in the future.
Thanks
Team Antic Trip
Everything is really good went really…
Everything is really good went really well
July 15, 2024
Unprompted review
Reply from Antictrip
Dear Customer,
"Thank you so much for your kind words! We're thrilled to hear that everything went smoothly for you. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again.
Thanks & Regards
Team Antic Trip
Experience with my Flight
Taniya finally handled my situation after calls to sort out my E ticket. Finally caught up with my activities and back in time. Egyptair was classic as well with their services
June 30, 2024
Unprompted review
Reply from Antictrip
Dear Customer,
Thank you for sharing your experience with us! We're pleased to hear that Ms. Taniya was able to successfully resolve your E-ticket situation, ensuring you caught up with your activities on time. We strive to provide efficient and effective customer service. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again.
Thanks & Regards
Team Antic Trip
Problem sorted
After a bit of a phone battle they have sorted everything and issued me the refund. And I am grateful to Ria, she is a reasonable and caring person.
July 13, 2024
Unprompted review
Reply from Antictrip
Dear Customer,
Thank you for taking the time to share your experience with us. We're delighted to hear that our team was able to resolve the issue for you and that Ms. Ria provided you with exceptional service. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Ria and the rest of our team.
If you have any further questions or concerns in the future, please don't hesitate to reach out. We're here to help.
Thanks & Regards
Team Antic Trip
VERY IMPORTANT- Stay away from this SCAM…
VERY IMPORTANT- Stay away from this Scammers.
Its a biggest scam on earth. Never book through this website. You wil lose money 100%. They wont pick up the call if you have any question after made booking..haha .. They will say you will get the ticket within 24-48hrs but you wont (thats the reality) and ended up saying promotional price changed you would have to pay extra 200- 500 dollars . STAY AWAY and Thank me later. (Am pretty sure I will get a apology reply from their OSCAR Winner staff by saying they cant locate my name or booking ID..haha).. I do really hope some will stay awqay from this scammers.
Update:- 16/07/2024 -- After recieved the reply from Antictrip team I emailed them. I didnt get any replies. I called them stayes on the line nearly 2hrs... No one answered my phone. Its the biggest Scam on Earth and these guys are the biggest scammers. Stay away...
July 10, 2024
Unprompted review
Reply from Antictrip
Dear Mr.Vjoseph,
We kindly request you to please share your booking reference with us so that we can investigate further. We would also like to inform you that people are receiving their tickets within a specific time limit. Regarding the promotional fares, availability is based on seat availability and is beyond our control. If you are indeed our customer, we are committed to assisting you with priority. The term "scammer" is quite harsh, and no company would like to be labeled as such. If we were indeed scammers, why would we bother to register ourselves on Trustpilot?
Why are you not providing your booking ID? If you are our customer, we really want to know your booking ID and will definitely help you solve your issue. However, if you are unable to provide any details, we will consider that you are not our customer and that you might have published a fake review.
Thanks & Regards
Team Antic Trip
Reply from Antictrip
Dear Customer,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that Ria provided you with a simplified and helpful service. Your satisfaction is our priority, and we look forward to continuing to serve you in the future.
Thanks
Team Antic Trip
Reply from Antictrip
Dear Customer,
Thank you for sharing your feedback with us. We appreciate your honest review and the opportunity to address your concerns. If you need assistance in the future, please don't hesitate to contact us.
Thanks & Regards
Team Antic Trip
Reply from Antictrip
Dear Customer,
Thank you so much for your kind words and for sharing your positive experience with us! We're delighted to hear that you found our customer service to be good. Providing excellent service is always our goal, and we're thrilled that we could meet your expectations.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We're here to help!
Thanks & Regards
Team Antic Trip
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