8 months now I've had this escooter Apache pro 500w. After owning a filido M1 pro ebike & this escooter is 💯🛴 much better to own ride maintain etc etc. But there are faults like with everything i... See more
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See what reviewers are saying
Within one week of receiving the scooter the rear tyre won’t stay inflated- only done 30 miles on it. No sign of a puncture looking at the rear tyre. UPDATE- after care service was very good, scoote... See more
Dan was awesome, he helped me narrow down what controller I needed for my apachie pro. Along with fast replies plus great advise. The part was with me in 3 says :) My scooter is now back on the road :... See more
Delivered FedEx next day, really pleased. Smart looking scooter from a UK based company which was a must for me. Solid bit of kit, looks much more expensive than it was and performs that way too. Def... See more
Company details
Written by the company
Welcome to Apachie. A market leader in electric scooters. Our fantastic range of e-scooters and e-accessories feature the latest in high-tech design, reliability and crucially, are eco-friendly. Based in the heart of Cheshire we offer an unparalleled level of service and after sales support. Every one of our scooters is checked thoroughly by our team of expert engineers before leaving our warehouse and every scooter we sell is backed by a comprehensive 1-year warranty for full peace of mind.
Contact info
UNIT 7, FIRST BUSINESS PARK, FIRST AVENUE, CW16GB, CREWE, United Kingdom
- 01270508538
- info@apachie.co.uk
- apachie.co.uk
4.5
Excellent
202 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Happy
Got into bit of a jam with my E scooter they came and collected it fixed it and brought it back very professional very happy would recommend anyone to use them
October 3, 2023
Unprompted review
Got my scooter quick and I like they…
Got my scooter quick and I like they have a 12 mouth gannante with the scooter not sure the right date I got the scooter
September 24, 2023
Unprompted review
Prompt and efficient service of a…
Prompt and efficient service of a quality product.
September 13, 2023
THE WORST CON. VERY POOR
I ordered my scooter under the impression i would receive it on a next day delivery promise.
Very misleading and blatant false advertising as i only received it 3 dsys later resulting in my son getting his birthday present late which is unacceptable and upsetting.
I emailed Apachie to question why i had not received my item the following day and received an extremely rude and mocking email which totally disgusted me.
I responded asking for relevant details to the complaints department and i still haven't had any response. Absolute joke of a company.
I would strongly advise anyone to avoid using this company.
By far the worst online experience ive EVER had and would NEVER EVER give these jokers a single penny again.
Biggest con artists of false advertising ive experienced and by far the worst customer service ive EVER had to deal with.
Very unhappy customer and im upset i had to give them 1 star.
September 6, 2023
Reply from Apachie
Hi Paul,
That statement you've made is absolutely ridiculous. You ordered at 10pm Thursday night on 07/09/23. It clearly states on the website order before 2pm for next working day delivery. Your order was dispatched Friday (08/09/23) for next working day delivery (Monday 11/09/23). Also, you claim we sent a rude email back to you, I've just checked, the response we sent wasn't rude at all. We simply explained the above to you. Here is what we said -
"Hi,
thanks for your message. I see your order was placed just after 10pm on Thursday evening. Delivery is next working day. Your order was dispatched yesterday and will be delivered Monday.
There is no false advertising or misinformation.
B.Rgds, Dave.
Apachie Scooters"
You also never replied to us after that. So to say you asked for a complaints department and we never replied is a false statement. We do not false advertise at all, please look through our other reviews and you will see we go above and beyond to help our customers.
Best Regards,
Dan
Great communication with company as the…
Great communication with company as the scooter purchased is not working properly. Company are picking up scooter to assess what is wrong with it rather than replace which I find disappointing as the scooter is only 2 weeks old
August 29, 2023
Reply from Apachie
Hi,
I was able to find your order on our website but I am unable to find any correspondence between us and yourself on the Apachie emails. Could you please email info@apachie.co.uk so we can assist you further?
Best Regards,
Dan
100% worth your money.
September 3, 2023
Great customer service would definitely…
Great customer service would definitely consider this company
August 24, 2023
Arrived within days and I live on the…
Arrived within days and I live on the Isle of Man, any questions I had were answered within a day, lots of spare parts on the site really couldn’t ask for much more, had my first go and thought it was on high speed until I got back and used the app to find out I was in low speed, solid built scooter and I would highly recommend this scooter to anyone and everyone.
August 29, 2023
Excellent Customer Service
Excellent customer service from Dan. Scooter was collected, Fixed and returned for free under my warranty within 1 week of my first email. Thanks again Dan.
September 4, 2023
Unprompted review
Customer service support was second to…
Customer service support was second to none in particular to Dan and Ryan.
There's a possibility that my daughter will now want one also!
So hopefully I will get a discount on buying two?
Thank you Apache.. above and beyond
August 18, 2023
Was good customer service and fast post
Was good customer service and fast post ordered before 2 then next day delivery.scooter goes well only has it a week be it seems ok so far.
August 14, 2023
Excellent service
Excellent service. Delivered on time. As this is my first scooter, I was a bit weary but it's very safe and nippy and it flies up hills which is extremely helpful being a c.o.p.d sufferer. So far so good and very happy with my purchase.
August 14, 2023
Delivered on time happy with it so far
August 13, 2023
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