Apostrophal Reviews 

525
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, past reviewers overwhelmingly had a truly great experience with this company. People frequently praise the prompt delivery service and note that orders always arrive quickly and securely in lovely, eco-friendly packaging. Consumers consistently state that the products are of exceptional quality, beautifully crafted, highly useful, and make ideal gifts for friends and family. Some reviewers were not happy with occasional order discrepancies, mentioning that they received incorrect items, smaller sizes than expected, or minor product variations. Despite these few minor mistakes, buyers appreciate that support responds reasonably well to resolve issues quickly and that overall satisfaction remains high.

What people talk about most

Product

People report positive experiences with product, expressing deep satisfaction with the ethical offerings,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently expressing satisfaction with swift... See more

Order

Clients share positive opinions on order, highlighting a lovely selection, fast delivery times, and securely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant product - thrilled with my slippers which look fab and are so cosy. A wide range of ethical products that I shall certainly be buying soon. Great customer services - slippers arrived quickly... See more

Company replied

Rated 5 out of 5 stars

Swift delivery and bags exactly fit our collection food waste caddy. As compostable bags tend to leak liquid from food waste after a few days and collections are weekly there was an ongoing problem w... See more

Company replied

Rated 5 out of 5 stars

Thank you for prompt beautifully packaged delivery and equally delightful sage smudge gifts. Thank you also for the gift of the lovely crystal. Very thoughtful pricing and great customer care.

Company replied

Rated 5 out of 5 stars

The wax melts are exceptional. Just difficult to chose which one as all the ones I’ve tried smell so good. Ideal for gifts. Scent the room beautifully. Also vegan. Very efficient service. Highly recom... See more

Company replied


Company details

  1. Boutique

Written by the company

Bringing you the best of Eco-friendly Everyday Essentials (Reusable, Plastic-free, Chemicals-free, Organic, Vegan) & Beautiful Curated Artisan Handcrafts made with Sustainability in mind (Handmade, Upcycled, Recycled, Natural). Your One Stop Guilt-free Gift Shop supporting local small businesses and makers!


Contact info

4.8

Excellent

TrustScore 5 out of 5

525 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(525)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Apostrophal logo

Reply from Apostrophal

Thank you so much for your kind feedback. We’re really pleased to hear you were happy with both the delivery and the products.

We truly appreciate your support and look forward to serving you again soon.

Best Eco-wishes,
Jenny

Rated 5 out of 5 stars

Great products,no plastic at all and…

Great products,no plastic at all and prompt delivery !

March 16, 2026
Apostrophal logo

Reply from Apostrophal

Thank you so much for your continued support, Anna — it really means a lot to us.

We’re delighted to hear you’re happy with the products, the plastic-free packaging, and the quick delivery.

We truly appreciate your loyalty and look forward to serving you again soon.

Best Eco-wishes,
Jenny

Rated 5 out of 5 stars

Great company

Great company, I know I can get eco friendly washing sheets. Place the order easily on line, they are posted next day and arrive well packaged with no use of plastic at all. Thank you Apostrophal.

March 10, 2026
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Reply from Apostrophal

Thank you so much, Sian, for your lovely review. We’re delighted to hear you’re enjoying the eco-friendly laundry sheets and that your order arrived quickly and well packaged.

Providing plastic-free packaging and an easy shopping experience is very important to us, so your feedback truly means a lot.

Best Eco-wishes,
Jenny

Rated 5 out of 5 stars

Love my coasters quick delivery great…

Love my coasters quick delivery great price will definitely be ordering from you again.

March 8, 2026
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Reply from Apostrophal

Thank you so much, Mrs Hunter. We’re delighted to hear you love the coasters and that your order arrived quickly. It’s wonderful to know you were happy with the price too.

We look forward to welcoming you back again soon.

Best Eco-wishes,
Jenny

Rated 4 out of 5 stars

The badges are fun whilst also being…

The badges are fun whilst also being playfully informative, my ASD daughter will love them!

February 25, 2026
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Reply from Apostrophal

Thank you so much for taking the time to share your feedback. We’re really pleased to hear that your order brought some joy and that you had a positive experience with us.

Your support means a lot to our small business and we truly appreciate it.

Best Eco-wishes,
Jenny

Rated 5 out of 5 stars

Good service

Good service. Quick despatch.

February 10, 2026
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Reply from Apostrophal

Thank you for your feedback, Abena. We’re very pleased to hear you were happy with the service and the quick dispatch. Your support is greatly appreciated.

Best Eco-wishes,
Jenny

Rated 5 out of 5 stars

It’s great deodorant

It’s great deodorant. Have used it for years!

February 27, 2026
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Reply from Apostrophal

Thank you so much, Susan. We truly appreciate your continued support over the years and are delighted to hear you still enjoy the deodorant. Loyal customers like you mean a the world to us.

Best Eco-wishes,
Jenny

Rated 5 out of 5 stars

A Great Experience

I am very pleased with the products that I have purchased it is really good quality deodorant and it holds all day and I enjoy using it.

February 16, 2026
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Reply from Apostrophal

Thank you so much, Geoff — we’re absolutely delighted to hear you’re enjoying the deodorant and that it lasts all day for you. That’s exactly what we hope for when we carefully select the products we stock.

We truly appreciate your support and kind words — it means a great deal to our small business.

Best Eco-wishes,
Jenny

Rated 5 out of 5 stars

Great

Quick delivery, really happy with items, will continue to use.

February 18, 2026
Unprompted review
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Reply from Apostrophal

Here’s a concise, warm response aligned with your tone for APOSTROPHAL:

⸻

Thank you so much for your lovely 5-star review — we’re delighted to hear you’re happy with your items and our quick delivery.

Your support truly means a lot to us, and we look forward to serving you again soon.

Best Eco-wishes,
Jenny

Rated 5 out of 5 stars

Good service

Good service, order delivered on time, I did order sandalwood and Petunia, I received coconut and rapeseed melts, it’s no problem they do smell nice, but I will make sure I get the right order when I reorder. Apart from the mistake I will order again in the near future.

February 18, 2026
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Reply from Apostrophal

Thank you so much, Eleanor, for your lovely 5-star review and for your kind words about our service — we truly appreciate your continued support.

Just to clarify (in case it’s helpful), all of our wax melts are made using a sustainable coconut and rapeseed wax blend. That refers to the natural plant-based wax we use as the base, while the scent you ordered — Sandalwood, Amber & Patchouli — is the fragrance itself. So you did receive the correct scent, but the wax composition is the same across all of our melts.

We’re so pleased to hear you’re enjoying the fragrance and we look forward to welcoming you back again soon.

Best Eco-wishes,
Jenny

Rated 5 out of 5 stars

Quick delivery

Ordered Friday and delivered Wednesday. Well packed all as expected

February 13, 2026
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Reply from Apostrophal

Thank you so much, John! We’re really pleased your order arrived quickly and was well packed, just as expected. We truly appreciate your support and look forward to serving you again soon.

Best Eco-wishes,
Jenny

Rated 5 out of 5 stars

Great products

Great products - good quality and just as lovely as the photos. Speedy fuss free service.

February 6, 2026
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Reply from Apostrophal

Thank you so much, Anne! We’re delighted to hear you loved the products and that they were just as lovely as the photos. It means a lot to know everything arrived quickly and fuss-free. We truly appreciate your support and look forward to serving you again soon.

Best Eco-wishes,
Jenny

Rated 5 out of 5 stars

I've ordered from Apostrophal loads of…

I've ordered from Apostrophal loads of times now and always impressed by the speed of delivery and how well packaged the items are. Thanks again!

February 2, 2026
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Reply from Apostrophal

Thank you so much, Katie! We’re incredibly grateful for your continued support and kind words. It means the world to us that you keep coming back and that our delivery and packaging continue to impress. We look forward to serving you again very soon!

Best Eco-wishes,
Jenny

Rated 5 out of 5 stars

Lovely compact deodorant.

I bought this for my daughter after many years of Wild, but after they sold their soul to big Pharma, we now prefer to support smaller businesses like Kutis. I use these deodorants myself and we’re both very happy with them. The rose and grapefruit is a favourite here.

February 2, 2026
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Reply from Apostrophal

Thank you so much, Samantha! We truly appreciate you choosing to support smaller businesses like ours and Kutis — that means more than you know. We’re so happy to hear you and your daughter are both enjoying the deodorants, and that Rose & Grapefruit is a favourite! We look forward to serving you again soon.

Best Eco-wishes,
Jenny

Rated 5 out of 5 stars

Lovely product.

Lovely product.
Packaged well.
Fast delivery.

December 30, 2025
Apostrophal logo

Reply from Apostrophal

Thank you so much, Alexa! We’re so pleased you loved your product and that it arrived quickly and well packaged. We truly appreciate your support and look forward to serving you again soon.

Best Eco-wishes,
Jenny

Rated 4 out of 5 stars

Great service

Great service

December 4, 2025
Apostrophal logo

Reply from Apostrophal

Thank you so much, Jane! We’re really pleased you were happy with the service. We truly appreciate your support and look forward to serving you again soon.

Best Eco-wishes,
Jenny

Rated 5 out of 5 stars

Product arrived on day notified

Product arrived on day notified, excellent quality, exactly as described. Thank you.

December 6, 2025
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Reply from Apostrophal

Thank you so much, Delia! We’re really happy to hear your order arrived on time and that you were pleased with the quality. We truly appreciate your support and look forward to serving you again soon.

Best Eco-wishes,
Jenny

Rated 5 out of 5 stars

This is the second time I have…

This is the second time I have purchased this as it is such a lovely gift. I highly recommend.

November 26, 2025
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Reply from Apostrophal

Thank you so much, Sonia! We’re truly grateful for your repeat purchase and kind recommendation. It means the world to us that you chose our product again as a gift — we’re so happy it brought joy. We look forward to serving you again soon!

Best Eco-wishes,
Jenny

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick… well packaged items. Will buy again

November 16, 2025
Apostrophal logo

Reply from Apostrophal

Thank you so much, Tina! We’re delighted to hear you were happy with the service, speed, and packaging. Your kind words mean a lot to us, and we look forward to welcoming you back again soon!

Best Eco-wishes,
Jenny

Rated 5 out of 5 stars

Very happy 😊

Very happy with the product 😊
Well packaged and speedy delivery
Great company that I will use again and recommend.
Many thanks 🙏

November 17, 2025
Apostrophal logo

Reply from Apostrophal

Hi Victoria,

Thank you for taking the time to share your feedback. I’m very sorry to hear that your parcel arrived damaged and that this affected your experience — especially since it was meant to be a gift. This is certainly not the standard we aim for at APOSTROPHAL, where we pride ourselves on careful packing and attentive service.

Occasionally parcels may be handled less gently during transit, but we’re always here to help if anything isn’t as expected.

We always encourage customers to reach out to us directly if anything isn’t quite right, as we’re usually able to resolve concerns very quickly.

Your order was dispatched the same day it was placed (17 Nov.) and delivered within the Royal Mail Tracked 48 timeframe (19 Nov.), but I completely understand that any concern about presentation can still feel disappointing.

To look into this properly, could you please email us at support@apostrophal.com with a few photos of the parcel and the box you received? We’ll review everything carefully and do our best to resolve this for you.

Thank you again for bringing this to our attention.

Warm regards,
Jenny
APOSTROPHAL

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