Active really pulled through when they sent technician Jonathan to treat my yard and my home. A very thoughtful, kind and adequately people-skilled person. There's alot to be said about who they sen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hello, I normally receive a text letting me know Aptive will be at my home in the approximated time (ie 30 minutes) and if I have any areas of concern I would like addressed. I didn't receive this... See more
Company replied
Bryan gave me his ETA so I would have time to gather my pets inside. He came to the front door and we were able to chat about concerns with certain pests I’d encountered. Bryan seemed very knowledgea... See more
Company replied
We had an issue with a previous technician spraying on my main level hardwood floors. It left a cloudy residue on my floors that had to be wiped up throughout the house. Derrick listened to my conce... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
11368 Strang Line Rd, 66215, Lenexa, KS, United States
- 19133548127
We overthink pests so you don't have to.
4.4
Excellent
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Aptive Pest Control - Kansas City
Hi Kristi,
Thank you for your kind words! We’re thrilled to hear that our team has provided great service and helped keep your home comfortable. At Aptive, delivering friendly, effective service is what drives us every day.
We appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and professionalism.
-Jasmine
Reply from Aptive Pest Control - Kansas City
Hi Ed,
Thanks so much for the kind words! We’re glad to hear you were happy with the service. At Aptive, we work hard to deliver effective, high-quality pest control, and it’s great to know that came through. If there’s ever anything more we can do to support you, don’t hesitate to reach out.
Thanks again for being a part of the Aptive family!
-Jasmine
Tech did not let us know he was here
Tech did not let us know he was here. Still had ants around the base of the house. We quit Aptive and changed to Milberger. Have discontinued Aptive services. Price went from $70 to over $110 a month. They offered to drop back down to the original price, which they could have kept to begin with.
July 17, 2025
Reply from Aptive Pest Control - Kansas City
Hi Harold,
Thank you for sharing your experience with us. We’re sorry to hear that communication during the service visit fell short and that ants remain a concern—that’s not the level of care we want for any Aptive customer. We also understand how important pricing clarity is, and we regret any frustration around the changes in your plan cost.
While we’re sorry to see you go, we appreciate the opportunity to have served you and respect your decision to choose what’s best for your home and budget. If you ever reconsider, we’d welcome the chance to provide you with pest protection you can rely on. Thank you for being part of the Aptive family.
-Jasmine
Our service technician did a great job!
July 12, 2025
Reply from Aptive Pest Control - Kansas City
Hi Nancy,
Thank you for your kind words! We’re thrilled to hear that your service professional did a great job—that’s exactly the level of care and professionalism we aim to provide at Aptive.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with outstanding service.
-Jasmine
Reply from Aptive Pest Control - Kansas City
Hi Ron and Jennifer,
Thank you for your feedback! We’re so glad to hear your service professional was both informative and thorough—that’s exactly the level of care we aim to provide at Aptive Environmental. It means a lot to know we’re meeting your expectations.
We appreciate you being part of the Aptive family and look forward to continuing to protect your home!
-Jasmine
Buyer beware
Service is always good. That’s not the problem. Are supposed to come every 90 days, however the time between treatments kept getting shorter, down to 60 days. I talked with them about it and they agreed to come every 90 days. Well, over time they started getting shorter again, even less than 60 days. Been with them since 2019, but have decided to make a change due to the circumstances. They provide a good service but take advantage of the customer who may not pay close attention to frequency of treatments.
July 10, 2025
Reply from Aptive Pest Control - Kansas City
Hi Virginia,
Thank you for sharing your feedback and for being a loyal customer since 2019—we truly appreciate the years you’ve spent with us. We're glad to hear you’ve been happy with the quality of service, but we’re disappointed to learn that inconsistencies in your treatment schedule have led to frustration.
At Aptive, maintaining trust through clear communication and honoring service agreements is a top priority, so we sincerely regret that your experience didn’t reflect that. We understand how repeated deviations from the agreed 90-day schedule can feel like the system is being taken advantage of, especially when it affects your decision to continue with us.
If you're open to giving us the opportunity, we’d like to take a closer look at your account and make things right. Please feel free to reach out to us at socialmedia@goaptive.com. Whether or not you decide to return, we appreciate your candid review and the chance to grow from it.
-Jasmine
Reply from Aptive Pest Control - Kansas City
Hi Farnaz,
We're really sorry to hear that your experience with Aptive didn’t meet expectations. That’s never what we want for our customers, and we appreciate you taking the time to bring this to our attention. Our goal is to deliver quality, consistent service that brings real results—and when that doesn’t happen, we take it seriously.
We’d love the chance to learn more about what happened and work toward a resolution that feels fair and right. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can take a closer look at your account and make this right.
Thank you again for your feedback—it helps us do better.
-Jasmine
Reply from Aptive Pest Control - Kansas City
Hi Michael,
Thank you for highlighting the professionalism of our team and the quality of our work! At Aptive, we take pride in delivering expert service with care and respect for every home. Your recognition means a lot to us, and we’re committed to maintaining the high standards you expect. We appreciate your support!
-Jasmine
Our Aptive technician was knowledgeable…
Our Aptive technician was knowledgeable regarding the chemicals he was using, he was conversive and had great social skills.
July 1, 2025
Reply from Aptive Pest Control - Kansas City
Hi Amber,
Thank you for highlighting the expertise and approachability of our service professional! At Aptive, we take pride in having knowledgeable service professionals who not only understand the products they use but also connect personally with our customers. We’re glad to hear your experience reflected those values and appreciate your trust in us to protect your home.
-Jasmine
unreliable
I signed up for a subscription plan $79/month for 12 months. Six services are to be performed during that time frame with unlimited call backs if you have any issues. This was to include interior, exterior, yard, and fence line. Aptive has been here three times (one scheduled and the other two were callbacks). Aptive has yet to complete the interior, exterior, yard, and fence line in one visit. The tech's pump broke last time they were here a week ago, and they could not finish the job. He said he would call the main office, and another tech would be out. It's been 5 days, and no one has reached out. I saw a mouse in the garage yesterday, and I still see millipedes in the basement. Very disappointed. You can't break your contract or you have to pay $200
June 25, 2025
Reply from Aptive Pest Control - Kansas City
Hi Andrea,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the challenges you’ve faced with your service and the delays in follow-up. At Aptive, we strive to provide thorough and timely pest control solutions, and it’s clear we missed the mark this time.
We understand how frustrating it must be to still be dealing with pests in your home, especially after multiple visits. Please know your concerns are important to us, and we want to make this right. I’m escalating this to our management team to ensure a service professional reaches out to you promptly to complete the service as promised.
Regarding your contract questions, we’d be happy to review the details with you personally to clarify any concerns and explore the best way forward. Please feel free to reach out to us directly at socialmedia@goaptive.com
Thank you for being part of the Aptive community — your satisfaction matters, and we’re committed to improving your experience.
-Jasmine
The treatment does not work.
I have been with Aptive for 1 year and am still struggling with roaches.
June 24, 2025
Reply from Aptive Pest Control - Kansas City
Hi Aslam,
Thank you for sharing your experience and for being with Aptive for the past year. We truly understand how frustrating ongoing pest issues can be, especially with something as persistent as roaches. Our goal is to provide effective, lasting solutions tailored to your home’s needs.
We’d like to review your account and work closely with you to adjust the treatment plan so we can better address the issue. Please feel free to reach out to our team directly at socialmedia@goaptive.com—we’re committed to making sure you get the results you deserve.
Thank you for trusting Aptive; we appreciate the opportunity to support you and improve your pest control experience.
-Jasmine
Not effective
They are very willing to do free re services, but I am tired of needing them. After 2 yrs of them spraying my basement, I continue to have glue traps full of bugs. Also, the attention to detail varies widely depending on who comes to do the service. They seem to keep no notes on what the problem bugs are or what needs to be replaced. One person said they couldn't spray the basement because of the carpet tiles, the next doused them. One guy told me that rats don't have any bones, so that's how they squeezed under my door. I had traps put down for cockroaches by one, and then the next three didn't check or replace them....end of the day, it's been yrs and I still have bugs. Not worth the money.
June 4, 2025
Reply from Aptive Pest Control - Kansas City
Hi Rachel,
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear that your experience with Aptive hasn’t provided the consistent and lasting results you deserve—especially after being with us for two years. That’s not the standard we strive for.
Your concerns about reservice frequency, inconsistency between visits, and lack of follow-through on problem-specific treatments are valid and deeply concerning to us. At Aptive, we aim to deliver a service that not only resolves pest issues, but also gives you peace of mind—and it's clear we’ve fallen short in your case.
We’d appreciate the opportunity to make this right. Our team would like to review your service history and create a more consistent, tailored treatment plan that actually addresses your pest concerns—without the added frustration of repeating yourself or seeing minimal progress. Please reach out to us at socialmedia@goaptive.com.
Thank you again for your honest feedback and for giving us the chance to improve. We’re here to help if you’re willing to give us one more shot to show you the level of service you should have always received.
-Jasmine
Great service
On time, quick, lets me know what they are doing, leave pictures of the service. No problems with any insects. Would recommend.
June 20, 2025
Reply from Aptive Pest Control - Kansas City
Hi Nancy,
Thank you for your kind words and recommendation! We’re glad to hear our team is punctual, communicative, and thorough, and that you’re enjoying a comfortable home. At Aptive, we’re committed to delivering transparent and effective service you can count on. We appreciate you being part of the Aptive family and look forward to continuing to protect your home.
-Jasmine
Good service and employees.
June 19, 2025
Reply from Aptive Pest Control - Kansas City
Hi Bradley,
Thank you for the kind words! We’re so glad to hear you’ve had a positive experience with our team. At Aptive, we take pride in delivering quality service with a friendly, professional touch, and it means a lot to know that’s coming through.
We appreciate you being part of the Aptive neighborhood!
-Jasmine
Peter was very thorough and informed me…
Peter was very thorough and informed me of the treatment he was performing. Very respectful and polite. Treatment was thorough.
June 11, 2025
Reply from Aptive Pest Control - Kansas City
Hi Pam,
Thank you for sharing your experience! We’re glad to hear Peter provided thorough, respectful, and informative service—that’s exactly the kind of care we aim to deliver at Aptive. We appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home with the same level of dedication.
-Jasmine
Reply from Aptive Pest Control - Kansas City
Hi George,
Thank you for recognizing the care our service professional took in treating the exterior of your home. At Aptive, we know that protecting your property starts from the outside in, and we’re glad to hear the job was done well. We appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home comfortable.
-Jasmine
Failed attempt 6/15
Failed attempt to rid area of yellow jacket bees. Absolutely none trapped in bag meant to catch them! Workers were careful and none stung as they cleared brush. LUCKY.
June 4, 2025
Reply from Aptive Pest Control - Kansas City
Hi Joe,
Thank you for your honest feedback. We understand how frustrating it can be when a pest issue isn’t fully resolved right away. At Aptive, we aim to provide effective and safe solutions, especially with stinging insects like yellow jackets. We’d love the opportunity to revisit your property and reassess the situation to ensure the problem is properly addressed. Your safety and satisfaction are our top priorities, and we appreciate you bringing this to our attention.
-Jasmine
I really appreciate that Aptive will…
I really appreciate that Aptive will return, free of charge, if you discover an issue.
May 31, 2025
Reply from Aptive Pest Control - Kansas City
Hi there,
Thank you for highlighting that aspect of our service! At Aptive, we’re committed to standing behind our work and ensuring your home stays protected. Offering free return visits to address any issues is one way we show that commitment. We truly appreciate you being part of the Aptive family and look forward to continuing to provide dependable, caring service you can trust.
-Jasmine
Very communicative (in the best ways)
Very communicative (in the best ways); lets me know what they are doing, asks what needs to be done. Friendly employees.
June 11, 2025
Reply from Aptive Pest Control - Kansas City
Hi there,
Thank you for sharing your positive experience! We’re proud that our team’s clear communication and friendliness stand out—keeping you informed and addressing your needs is exactly how we aim to deliver service at Aptive. We appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
Please check your records
Please check your records. I dropped your service a month ago. I made all my issues clear to customer service.
May 6, 2025
Reply from Aptive Pest Control - Kansas City
Hi Kyle,
Thank you for reaching out and bringing this to our attention. I’m really sorry to hear there’s still confusion around your cancellation—that’s understandably frustrating, especially after you already voiced your concerns to our customer service team.
At Aptive, we never want our customers to feel unheard or stuck in a loop. I’d love to take a closer look and ensure everything is properly updated on our end. If you’re open to it, please feel free to send over your service address to socialmedia@goaptive.com so I can personally follow up and help bring this to a clean resolution.
We truly appreciate the time you gave us as part of the Aptive family, and I want to make sure your final experience reflects the level of care we strive for.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.