Fraudulent company. There is actually no office. You can only call a call center overseas. If you have an issue there is no one to talk to. Stay away They do not have local offices to voice you... See more
Company replied
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Highly recommend Aptive. We have been using Aptive for about 3 years now and we are completely satisfied. Each visit I receive a notice from the tech before arrival for any additional needs during ser... See more
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I have been with Aptive for about two or three years now and for every appointment they have always been on time and done a wonderful job each and every time I’m very pleased with their performance an... See more
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I've been with Aptive about 6 months and am pleased with their services and products. I previously worked with another contract company that would come bimonthly, but felt that the quality of the ser... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
233 E Johnson St, Ste L, 27513, Cary, NC, United States
- 19193019778
We overthink pests so you don't have to.
4.4
Excellent
156 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Nitrell the service agent was great
Nitrell the service agent was great. Answered all my questions
May 24, 2026
Thank you Aptive!
Always fast, friendly service
Communication is great!
Thank you so much!
May 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fraudulent company
Fraudulent company. There is actually no office. You can only call a call center overseas. If you have an issue there is no one to talk to. Stay away
They do not have local offices to voice your concerns. Their own technicians dont have an office to call. They say their office is in Cary, NC. But they dont. You can only reach an overseas call center. Even the techs dont have a way to reach the office.
April 30, 2026
Unprompted review
Reply from Aptive Pest Control - Raleigh
Hi Dusty,
We’re sorry to hear this experience left you feeling this way, and we understand how frustrating it is when support doesn’t feel accessible or clear. At Aptive, we do have local service teams along with customer support resources in place to help address concerns, and we want every customer to feel heard and supported.
We take feedback like this seriously and would appreciate the opportunity to look into your specific situation and clear things up directly. Please reach out to socialmedia@goaptive.com so we can review your account and address your concerns. We’ve got this handled, and we’re committed to improving your experience.
-Jasmine, Aptive Care Team
Great Overall Service
The technician arrived at the scheduled time. He was friendly and professional, as he treated both indoor and outdoor areas.
May 18, 2026
Reply from Aptive Pest Control - Raleigh
Hi Kevin,
Thank you for being part of the Aptive family and sharing your feedback! We’re glad to hear your service professional arrived on time and provided friendly, professional service while treating both indoor and outdoor areas. That consistency and attention to detail is exactly what we aim for on every visit. At Aptive, we’re here to make sure your pest protection is fully handled so you can feel confident your home is taken care of inside and out. We truly appreciate you choosing Aptive!
-Jasmine, Aptive Care Team
They are prompt and communicate well
May 12, 2026
Reply from Aptive Pest Control - Raleigh
Hi Diego,
Thank you for being part of the Aptive family and sharing your feedback! We’re glad to hear our team has been prompt and communicates well with you. That reliability and clarity are exactly what we strive for on every visit. At Aptive, we’re here to make sure your pest protection is fully handled so you can feel confident your home is taken care of without the stress. We truly appreciate you choosing Aptive!
-Jasmine, Aptive Care Team
Price is good
Price is good. Not sure if the treatments are really getting rid of the moles. And I had huge wasp nests under my deck which I had to treat myself.
January 6, 2026
Reply from Aptive Pest Control - Raleigh
Thank you for taking the time to share this with us, Earl. It's concerning to hear there’s uncertainty around the effectiveness of the treatments for moles and that you still encountered issues with wasp nests under your deck. I understand how frustrating it is when you’re trying to stay ahead of these kinds of problems and don’t feel fully supported in doing so.
If you're open to it, we'd really appreciate the opportunity to review your account and service history so we can better understand what’s been happening during your treatments. Please contact us at socialmedia@goaptive.com with your service address and any additional details, and we’ll handle things from there!
-Alexis, Aptive Care Team
The technician was detailed
The technician was detailed , explained everything and was not rushing to be done. Very pleased.
May 16, 2026
Reply from Aptive Pest Control - Raleigh
Hi there,
Thank you for sharing this! We’re really glad to hear your service professional was detailed, took the time to explain everything, and wasn’t rushed during the visit. That kind of thorough, attentive service is exactly what we aim for at Aptive.
We truly appreciate you choosing Aptive and trusting us with your home. At Aptive, we’ve got this handled, and we look forward to continuing to provide you with careful, dependable service you can feel good about.
-Jasmine, Aptive Care Team
The service tech Zeke
The service tech Zeke, did a great job listening to our concerns and addressed them. He was very personable which goes a long way!
May 15, 2026
Reply from Aptive Pest Control - Raleigh
Hi Kenny,
We’re really glad to hear Zeke took the time to listen closely and address your concerns, that kind of attentiveness and personable approach is exactly what we look for in our service professionals at Aptive. It’s great knowing he made the experience feel comfortable while getting everything taken care of the right way. We appreciate you choosing Aptive, and we’ve got it handled from here.
-Jasmine, Aptive Care Team
Treatments have little to no impact
Treatments have little to no impact. Cancellation policy is ridiculous
March 27, 2026
Reply from Aptive Pest Control - Raleigh
Hi there,
Thank you for taking the time to share your feedback, and I’m sorry to hear your experience hasn’t reflected the results you were expecting. We understand how frustrating it can feel when treatments don’t seem to make a noticeable impact, and that’s not the experience we aim to provide at Aptive.
We also hear your concerns regarding the cancellation policy. We recognize that clarity and flexibility matter, and feedback like this is important as we continue to evaluate how we can improve the customer experience.
We’d really appreciate the opportunity to take a closer look at your account and service history to better understand what’s going on and see how we can help. Our goal is always to make sure your pest concerns are properly handled and addressed.
If you’re open to it, please reach out to socialmedia@goaptive.com so we can assist you directly.
-Jasmine, Aptive Care Team
The Best Decision
Aptive works with me in timing and in needs. My guy is like having a family member stopping by to help out with something.
I left Aptive once, I came back to them within months. Best decision ever.
May 9, 2026
Reply from Aptive Pest Control - Raleigh
Hi Barb,
Thank you for taking the time to share this, we really appreciate it.
We’re glad to hear your experience with Aptive has felt flexible, personal, and dependable, and that your service professional has built that kind of trusted relationship with you. It also means a lot that you chose to come back to us.
We appreciate you being part of the Aptive community. We’ve got this handled, and we’re here whenever you need us.
-Jasmine, Aptive Care Team
Prompt professional service,
May 8, 2026
Reply from Aptive Pest Control - Raleigh
Thank you for taking the time to share your feedback, Climmon! It’s rewarding to know our team’s professionalism made a difference, and we appreciate the opportunity to continue protecting your home from unwanted pests. Your satisfaction means a lot to us, and we're grateful you've chosen Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Very professional and pleasant
April 29, 2026
Reply from Aptive Pest Control - Raleigh
Hi Erin,
Thank you for sharing this feedback. I’m really glad to hear your Aptive service experience felt professional and pleasant, that’s exactly the kind of interaction we aim to provide every time we visit your home.
At Aptive, I focus on making sure each service is respectful, straightforward, and easy for you from start to finish, because when things run smoothly like that, it feels like everything is handled the right way. We truly appreciate you being part of the Aptive neighborhood.
-Jasmine, Aptive Care Team
The differentiating factor…
We have had other pest control services and the big differentiating factor with Aptive is the technicians that service our home. In our experience over the past several years, the care and attention to detail offered by Aptive service techs is exceptional. Great communication before and after each treatment at a fair price.
May 6, 2026
Reply from Aptive Pest Control - Raleigh
Hi Tony and Myrna,
Thank you for taking the time to share such thoughtful feedback and for choosing Aptive over the years. We’re really glad to hear that our service professionals have stood out to you with their care, attention to detail, and consistent communication before and after each treatment.
That level of consistency is exactly what we aim for, making sure every visit feels thorough, clear, and properly handled from start to finish, while still delivering strong value. We truly appreciate your continued trust in Aptive, and we’re always here whenever you need us, we’ve got it handled.
-Jasmine, Aptive Care Team
The staff is courteous and…
The staff is courteous and informative,but I wasn’t expecting to have to do another contract and pay more.
May 5, 2026
Reply from Aptive Pest Control - Raleigh
We’re really glad to hear our staff has been courteous and informative, and we appreciate you sharing your experience, Larry!
We also understand your concern regarding the service agreement and pricing. We’d be happy to take a closer look at your account and review what changed so we can clarify everything for you. If you’re open to it, please email socialmedia@goaptive.com with your service address, and we’ll be glad to help!
-Alexis, Aptive Care Team
Highly recommend Aptive
Highly recommend Aptive. We have been using Aptive for about 3 years now and we are completely satisfied. Each visit I receive a notice from the tech before arrival for any additional needs during service like Mosquito season. After completion, tech will send pics of all areas treated. Great service!
May 3, 2026
Reply from Aptive Pest Control - Raleigh
Hi Peggy,
We really appreciate you sharing this, thank you! It’s great to hear you’ve been with Aptive for about 3 years and continue to feel completely satisfied with your service. We’re especially glad the arrival notices and seasonal communication help you stay informed and prepared ahead of each visit.
It’s also great to hear the post-service photos give you added confidence in the work being done around your home. That level of transparency and consistency is exactly how we aim to keep everything handled from start to finish. Thanks for trusting Aptive with your home, we’ve got it handled whenever you need us again!
-Jasmine, Aptive Care Team
The technician who came was fantastic…
The technician who came was fantastic and thoughtful explained what they were doing and how to help contain pests between service visits
April 25, 2026
Reply from Aptive Pest Control - Raleigh
Thank you so much for taking the time to share your experience with us, Brian! We are thrilled to hear that our team provided you with fantastic service and thoughtfully explained the process. At Aptive, we pride ourselves on ensuring that every aspect of pest control is handled with care and expertise. Your satisfaction and understanding are paramount to us, and it's wonderful to know that service is going well for you. We really appreciate having you with us!
-Alexis, Aptive Care Team
Always a great experience
Always send the most professional, helpful and friendly service men. It’s also amazing to call and be connected to a human being who is also always professional, helpful and friendly. so refreshing these days to have the human interaction!!
May 1, 2026
Reply from Aptive Pest Control - Raleigh
This is great to hear, Maryellen! It's wonderful to know that both our service professionals and support team have consistently provided professional, helpful, and friendly experiences for you. It’s especially great to know that the ability to speak with a real person has stood out and made a difference for you. That kind of connection really matters to us, too. We truly appreciate your feedback and your continued trust in Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
They always communicate when servicing…
They always communicate when servicing your yard and afterward.
May 1, 2026
Reply from Aptive Pest Control - Raleigh
Hi Fred,
We really appreciate you sharing this, thank you for choosing Aptive. It’s great to hear our team has been consistent with communication both before and after servicing your yard, that kind of transparency is something we really prioritize.
We’re glad that clarity has made your experience smoother and more reliable. At Aptive, our goal is to make sure everything is clearly communicated and fully handled so you always know what to expect, we’ve got this handled.
-Jasmine, Aptive Care Team
I have been with Aptive for about two…
I have been with Aptive for about two or three years now and for every appointment they have always been on time and done a wonderful job each and every time I’m very pleased with their performance and their personalities. Everyone that I’ve met has been very nice and did a great job.
April 30, 2026
Reply from Aptive Pest Control - Raleigh
It’s fantastic to hear that over the last two to three years, you’ve consistently received timely, high-quality service from our team, Susie and Glenn! We’re especially happy to know the professionalism and friendliness of our service professionals has stood out to you. Thank you for your continued support and trust in Aptive. We look forward to continue handling your pest control needs for years to come!
-Alexis, Aptive Care Team
Gate was left unlatched and my beloved…
Gate was left unlatched and my beloved golden retriever got out....i am DONE with your company!!!
April 17, 2026
Reply from Aptive Pest Control - Raleigh
Thank you for bringing this to our attention, Melinda. A gate being left unlatched is a serious issue, and we can absolutely understand how upsetting and stressful it must have been, especially with your dog getting out. That’s not the experience anyone should have.
Your concern deserves immediate attention, and it’s important that this is reviewed carefully so it doesn’t happen again. If you’re open to it, please reach out to us at socialmedia@goaptive.com, including your service address, so this can be escalated and investigated right away by the appropriate team. We'd be happy to help!
-Alexis
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