Highly recommend Aptive. We have been using Aptive for about 3 years now and we are completely satisfied. Each visit I receive a notice from the tech before arrival for any additional needs during ser... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been with Aptive for about two or three years now and for every appointment they have always been on time and done a wonderful job each and every time I’m very pleased with their performance an... See more
Company replied
Aptive works with me in timing and in needs. My guy is like having a family member stopping by to help out with something. I left Aptive once, I came back to them within months. Best decision ever.... See more
Company replied
The service tech Zeke, did a great job listening to our concerns and addressed them. He was very personable which goes a long way!
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
233 E Johnson St, Ste L, 27513, Cary, NC, United States
- 19193019778
We overthink pests so you don't have to.
4.4
Excellent
148 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid Aptive
Their technicians never sweep down spider webs and we have some higher areas that they miss spraying. I went out today and sprayed a hornet nest under our eve myself. We don't seem to ever get the same tech. Some have been very nice. One was on his ear pods loudly complaining about Aptive and the work to whoever he was talking to.
May 1, 2025
Reply from Aptive Pest Control - Raleigh
Hi Dana,
Thank you for taking the time to share your experience. We’re sorry to hear about the missed spots and the concerns with consistency and professionalism from our team. At Aptive, we truly care about providing thorough service and making sure every customer feels valued and confident in our work. Your feedback helps us improve, and we’d love the opportunity to make things right. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can address these issues and ensure your future visits meet the high standards you deserve. We appreciate you being part of the Aptive neighborhood.
-Jasmine
Curtis was thorough.
Curtis was thorough and quick. He covered more than is usually done.
May 30, 2025
Reply from Aptive Pest Control - Raleigh
Hi Jane,
Thanks so much for sharing your experience! We're thrilled to hear Curtis went above and beyond to give your home extra care. At Aptive, we take pride in thorough, thoughtful service, and it's great to know Curtis delivered just that. We appreciate having you as part of the Aptive family and look forward to keeping your home protected!
-Jasmine
This was a retreatment as my windows…
This was a retreatment as my windows were not swept of cobwebs on the regular treatment. The thoroughness and attention to detail related to my issues were exceptional. There were may pictures sent to demonstrate that fact. This retreatment was scheduled quickly too!
May 25, 2025
Reply from Aptive Pest Control - Raleigh
Hi Stuart,
Thank you for taking the time to share your experience! We’re really glad we could get that retreatment scheduled quickly and that our service professional took the time to thoroughly address the cobwebs and any missed areas from the initial visit. At Aptive, we’re committed to getting things right—not just the first time, but every time—and we’re so happy to hear that the follow-up showed that level of care and attention to detail. We appreciate you being part of the Aptive family and giving us the opportunity to make things right!
-Jasmine
Good company with great service
Good company with great service and service representatives. The four stars is for changing a scheduled service sometimes. It can be hard to get someone. Besides that, it’s been a phenomenal experience.
May 29, 2025
Reply from Aptive Pest Control - Raleigh
Hi James,
Thanks for the kind words and for being part of the Aptive family! We’re glad to hear our service and team have made a great impression. We know schedule changes and communication can be frustrating at times, and we’re working to make that better. Grateful to have you with us and excited to keep serving your home!
-Jasmine
The technician was great and courteous
The technician was great and courteous. I appreciate his concern for my property.
May 22, 2025
Reply from Aptive Pest Control - Raleigh
Hi John,
Thank you for your kind words! We’re so glad to hear that our service professional was both great and courteous, and that you felt his genuine care for your property. At Aptive, we believe treating your home with respect is just as important as effective pest control.
We appreciate you being part of the Aptive family and look forward to continuing to provide you with top-notch service. If you ever need anything, just give us a shout — we’re here to help!
-Jasmine
The technicians are awesome!!!
The technicians are awesome! Nigel told me everything he was doing and was very quick. He was friendly and professional!
May 4, 2025
Reply from Aptive Pest Control - Raleigh
Hi Lisa,
Thanks so much for sharing this! We're thrilled to hear Nigel made such a great impression -- clear communication, efficiency, and friendliness are exactly what we strive for at Aptive. It's awesome to know you felt informed and well taken care of. We'll be sure to pass along your kind words to Nigel, and we're so glad to have you as part of the Aptive family!
-Jasmine
Reconsidering your company !!!!!!!!
Today's service tech did not do complete job. This is not the first time I have had to get reservicing for incomplete job. No one wants to have to go behind and check whether service has been fully completed.
May 13, 2025
Reply from Aptive Pest Control - Raleigh
Hi Vicki,
Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced. We completely understand how important it is to have your service done right the first time, and it’s disappointing to hear that we've missed the mark on this occasion. At Aptive, we’re committed to providing thorough, reliable service every time, and we truly appreciate you bringing this to our attention. We’ll make sure to review your experience with our team to ensure this doesn’t happen again. Please don’t hesitate to reach out directly at socialmedia@goaptive.com if there’s anything else we can do to make things right for you. We value you as part of the Aptive family and are here to make sure you’re completely satisfied moving forward.
-Jasmine
Very prompt and understanding of my…
Very prompt and understanding of my concerns, professional advice and guidance throughout the process, hit the areas of problem head on !
May 8, 2025
Reply from Aptive Pest Control - Raleigh
Hi Jason,
Thank you so much for sharing your experience! It means a lot to hear that our service professional was prompt, listened to your concerns, and tackled those trouble spots head-on. At Aptive, we’re all about delivering solutions with care and professionalism, and we’re so glad that came through during your visit. We appreciate having you as part of the Aptive family!
-Jasmine
Reply from Aptive Pest Control - Raleigh
Hi Cheryl,
Thank you so much for your kind feedback! We're so happy to hear that Freedom has consistently provided you with helpful, friendly, and dependable service. At Aptive, we believe in building strong, lasting relationships with our customers, and it's wonderful to know that Freedom has been a reliable part of that experience for you. We truly appreciate having you as part of the Aptive neighborhood, and we’ll continue to ensure you receive the same excellent service every time.
-Jasmine
Mosquitos not under Reasonable Control
Technicians have tried hard to control mosquitos in my yard. This has not been accomplished. My appointments do get moved out, this time a week and we are being eaten alive. Customer service was no help nor the supervisor. Apparently I get moved because I am further out, really. You can't get out of contract even if unsatisfied, so buyer be aware of 18 month contract. 5/5 2025
May 7, 2025
Reply from Aptive Pest Control - Raleigh
Hi Kathy,
Thank you for your honest feedback, and we sincerely apologize for the inconvenience you've experienced with the mosquito control service. We completely understand how frustrating it must be to deal with this issue, especially when it impacts your comfort at home. Your concerns regarding communication and the timing of appointments are valid, and we’re truly sorry that we didn’t meet your expectations in this area.
Please know that your satisfaction is important to us, and we’d love the opportunity to make things right. We’re committed to providing effective pest control solutions, and I’d be happy to personally look into your case to ensure we’re addressing your specific needs moving forward.
We truly value your business and are grateful for the opportunity to serve you. Please reach out to us at socialmedia@goaptive.com at your convenience so we can work together to find the best path forward.
-Jasmine
Tritton gave service above as expected
Tritton gave service above as expected. He was professional, knowledgeable, and answered questions. Treatment showed results as he said it would. Would love to have Tritton permanently assigned to maintain our yard and home. Looking forward to working with him in the future.
April 21, 2025
Reply from Aptive Pest Control - Raleigh
Hi Alvin,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Tritton provided above-and-beyond service, answering all your questions and delivering great results. At Aptive, we’re dedicated to providing knowledgeable and professional service, and we’re so glad Tritton made a positive impact. We’ll certainly pass along your request to have him continue working with you! We truly appreciate you being part of the Aptive family and look forward to working with you again in the future.
-Jasmine
I hired Aptive several years ago to…
I hired Aptive several years ago to eliminate ugly bugs in my house. They have done an excellent A+ job of that!
March 25, 2025
Reply from Aptive Pest Control - Raleigh
Hi Martha,
Thank you so much for the kind words and for sticking with us over the years! We're thrilled to hear Aptive has helped keep those unwanted bugs out and your home feeling more comfortable. It means a lot to be trusted with your pest control needs, and we're so glad to have you as part of the Aptive neighborhood!
-Jasmine
Reply from Aptive Pest Control - Raleigh
Hi Bruce,
Thank you for the kind words and for being a part of the Aptive family! We're so happy to hear that you've consistently received fast and friendly service -- that's exactly the experience we strive to provide each time. We truly appreciate your support and look forward to keeping your home protected for seasons to come!
-Jasmine
Customer service is epic!
The company stands by what they say and do. They're always on time and very accommodating when they come to service your home.
March 17, 2025
Reply from Aptive Pest Control - Raleigh
Hi Maria,
Thank you so much for the kind words! It means a lot to hear that you've had such a dependable and positive experience with us. At Aptive, we take pride in standing by our word and making sure every visit is convenient and effective. We truly appreciate your trust and support -- and we're grateful to have you as part of the Aptive family!
-Jasmine
Reply from Aptive Pest Control - Raleigh
Hi Tony,
Thank you for sharing your thoughts with us. We appreciate your feedback about the frequency of the applications, and we're sorry if it feels a bit too often. We're happy to work with you to adjust the schedule so that it better fits your needs. Our goal is to provide you with the most effective and convenient service possible!
Please feel free to reach out to us directly at socialmedia@goaptive.com, and we'll make sure we find the right balance for you.
-Jasmine
Reply from Aptive Pest Control - Raleigh
Hi Judie,
We are so glad to hear that! Punctuality and quality service are top priorities for us at Aptive, and we are happy to know your service professional delivered both. Thanks for sharing your experience -- we appreciate you being a valued part of the Aptive neighborhood!
-Jasmine
I have called this company several…
I have called this company several times to let them know that I need a 24 hour text message before someone comes over and they keep sending g me a text message when they are on the way here. Please cancel my subscription
March 25, 2025
Reply from Aptive Pest Control - Raleigh
Hi Leigh,
We truly appreciate you reaching out and understand how frustrating this situation must be. At Aptive, we strive to honor our customers' preferences, and we regret that we haven't met your expectations regarding advance notifications.
We would like to make this right and ensure your concerns are properly addressed. Please reach out to us directly at socialmedia@goaptive.com so we can promptly review your account and assist with your request. Your feedback is invaluable, and we appreciate the opportunity to improve.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.