Thank you for coming out so quickly and immediately starting the extermination process to eliminate these pesky creatures. Your prompt help is truly appreciated, and I am grateful for your assistance... See more
Company replied

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Thank you for coming out so quickly and immediately starting the extermination process to eliminate these pesky creatures. Your prompt help is truly appreciated, and I am grateful for your assistance... See more
Company replied
Rodrick with Aptive did a great job. He was communicative, professional, and very thorough throughout the service. He explained what he was treating and took time to target problem areas around the ho... See more
Company replied
I have been a customer for close to a year now but the last couple of times they were scheduled to service my property, no one has showed up. I called in and was given another time for them to come so... See more
Company replied
Great customer service. I don’t feel thier materials work, though. We have ants all over the front and back yard, which I have said here problems from day one, but I continue to find new ant cooonie... See more
Company replied
Written by the company
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
2347 Weldon Parkway, 63146, St Louis, MO, United States

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Would really rate it 0 especially for the technician that came to my house! He was down right rude in a hurry didn't listen to what I had to say. Top that off he sprayed my dog with the chemicals. Didn't show any remorse or give me any clue what to do. All he said is oh I sprayed ur dog. As far as the company it is an ok company.

Reply from Aptive Pest Control - Saint Louis
Mike got to my house quickly after his text. Then he did what I wanted, not bothered by the "help" my dog gave him.

Reply from Aptive Pest Control - Saint Louis
A text letting know when he would arrive. The text let me know when arrived what he would be doing and if I had any questions. He was very clear and very courteous.

Reply from Aptive Pest Control - Saint Louis
Tyrell was friendly and thorough. He communicated well, checking my needs in advance of his arrival. He sent pictures of the treated areas.

Reply from Aptive Pest Control - Saint Louis
Super nice people and quality work every time. Very efficient, informative and always listen to my concerns about bugs

Reply from Aptive Pest Control - Saint Louis
We have termite control stations around our property. The previous owner had some termite activity that had been repaired. When they left the termite stations were removed. I thought that maybe the activity was taken care of but out of precaution I decided to have Aptive install new stations. Wow was I glad I did. After just a few months four stations were being hit hard. Thank God I didn't leave our home untreated. Thankful for effective pest control.

Reply from Aptive Pest Control - Saint Louis
Derrell went above and beyond to perform an outstanding job. He gave 110% which you don’t see very often today. Taking down cob webs in garage, and outside. Spraying every nook and cranny (so to speak), inside and out. Put down little box’s where needed. Was so thorough in his care for my home. Job well done Derrell. He is a blessing to his company, and definitely to me. Thanks Derrell.

Reply from Aptive Pest Control - Saint Louis
My technician was great! Friendly, knowledgeable and informative. He listened to my concerns and addressed my pest control needs.
My only complaint is about the customer service. It is difficult for me to schedule as Friday is my only available day to be on the premises when the technician comes. If I am not there only the outside gets treated & cost remains the same. They have continually scheduled me on days I cannot be present.

Reply from Aptive Pest Control - Saint Louis
Great interaction with employee. Respectful and very helpful.

Reply from Aptive Pest Control - Saint Louis
I have cameras all over my house. This guy walked in my front yard didn’t spray anything. They walked to the backyard and then walked back out. Never went inside. Never knocked on the door. Nothing it’s crazy. I’m done.

Reply from Aptive Pest Control - Saint Louis
I have multiple times tried to cancel my subscription with these people as I was told false information

Reply from Aptive Pest Control - Saint Louis
Daquan notified us I hour prior to arrival .
He was thorough and addressed the areas of concern z
He provided pics of the areas he paid special attention to as requested by this customer.

Reply from Aptive Pest Control - Saint Louis
Crystal showed up on time and began taking care of both floors and the basement. I warned her about a nest of those nasty yellow jackets IN the siding of the house. She promptly called her manager. They arranged a treatment for those nasties. I could see the outside ones not going in, several inside ones dropping to the ground as they came out, and this larger rascal, the queen I presume abandoning ship. Today there is no sign of them. She also baited the mouse house trap outside. Another quality job

Reply from Aptive Pest Control - Saint Louis
the service person did a great job of explaining and getting the work done.

Reply from Aptive Pest Control - Saint Louis
Marvin does a thorough job and is professional. Appreciate the communication I receive from him.

Reply from Aptive Pest Control - Saint Louis
The Active tech [DEJUAN] was very thorough and knowledgeable
We told him about problems we have had in the past
And he treated those areas
Also showed him a bug in the garage that had
showed up in mass #s
He recognized those as crickets and said we shouldn't have any more problems
Dejuan was courteous and listened to our problems
He did a good thorough service
Very satisfied

Reply from Aptive Pest Control - Saint Louis
Not all technicians make us aware of their arrival. Once performing service/applications on property, technicians are very good & thorough. Must say that Crystal (St Louis location) is excellent. She has respect, courtesy, thoroughness & great follow-through skills. Wish we could have her as our technician EVERY TIME.
Infrastructure & customer service need considerable improvement with communication follow-through, more clarity of English spoken, poor processing of written checks as payment & email support. Recently Aptive discontinued email communication & support for customers. Very bad decision.

Reply from Aptive Pest Control - Saint Louis
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