Fair Priced. Seems expensive as a quarterly bill, but when broken out to a monthly or daily price, cost seems to be competitive with other companies. Photos provided to show work areas were treatmen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Oh, hi! I just sent an email--so far I'm happy with Aptive. Their customer service reps and technicians have been kind, friendly, and I feel genuinely concerned about my issues. My next visit will be... See more
Company replied
Each time I request a morning appt, the tech always arrives in the afternoon. I have called to complain several times - no change. This time Jesse arrived early and he did a great job!
Company replied
My technician, AJ was thorough, patient and super nice as usual. I really like when AJ services my house. Even though my yards were disasters this time, patiently the job was done! Days after the tr... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
1049 E Nakoma St, 78216, San Antonio, TX, United States
- 12107962851
We overthink pests so you don't have to.
4.4
Excellent
171 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Aptive Pest Control - San Antonio
We appreciate you taking a moment to share this with us, Deidre! It’s great to hear you’ve had a positive experience with the service. Thank you for choosing Aptive to handle your pest control needs!
-Alexis
Instructions given to customer service…
Instructions given to customer service representative does not get to technicians providing service. I do not like to leave a review because technicians on the most part do their job well. It's the customer service members I have an issue with. I would like to know where I am calling. This information is never given,
March 20, 2026
Reply from Aptive Pest Control - San Antonio
Hi Maria,
Thank you for sharing your feedback and for being part of the Aptive community. We completely understand how frustrating it can be when communication doesn’t flow smoothly from our team to the service professionals. We appreciate you recognizing that the service professionals are doing their job well, and we want to make sure the same level of care extends to every part of your experience.
At Aptive, we take all feedback seriously and are committed to making sure your needs are clearly understood and properly handled every step of the way. We’ll work on improving how information is communicated so your interactions with our customer service team match the quality of service you receive in the field. Thank you for giving us the opportunity to keep things handled for you.
-Jasmine
Great service technician today
Great service technician today. He was very informative and very helpful.
March 29, 2026
Reply from Aptive Pest Control - San Antonio
Hi Phillip,
We’re glad to hear our service professional provided helpful and informative support today! At Aptive, we take pride in making sure every pest concern is fully handled, so you can feel confident your home is protected and cared for.
-Jasmine
Customer service
I have needed Sat appts since I work during the week and request inside service as well. Lately there was no availability on Saturdays so I was going to end my service and look else where but they worked it out and now scheduling ahead of time to ensure I can get a Sat appt. Thank you customer service. The guys are always polite and efficient.
March 20, 2026
Reply from Aptive Pest Control - San Antonio
It's great to hear that our team was able to accommodate your scheduling needs and that you've been satisfied with the service provided, Michelle! It's great to know that our team has consistently been polite and efficient during their visits. Your feedback is invaluable to us, and we're committed to ensuring your continued satisfaction. If there's anything else we can do for you, please don't hesitate to reach out. Thanks for being the best part of Aptive!
-Alexis
Reply from Aptive Pest Control - San Antonio
We really appreciate your feedback, Robert! It's absolutely wonderful to know that our team was able to provide the thorough, detail-oriented service you deserve. Your satisfaction is incredibly important to us, and we're grateful to have you as a part of Aptive!
-Alexis
Long time customer
I have used this company for many years. They always arrive on time. My only issue is that I am contracted to receive quarterly treatments, and Aptive used to have the habit of bumping up the schedule two weeks to a month before a quarter is up, most likely to get in extra treatments over a two to three year period. I finally got this to stop by calling their corporate offices. They do not do this anymore
March 11, 2026
Reply from Aptive Pest Control - San Antonio
Hi Michael,
Thank you for being a long-time Aptive customer, we truly appreciate your continued trust and loyalty over the years. It’s great to hear that our team has been consistent with arriving on time, that reliability is something we always aim to have handled.
We also really appreciate you sharing your past concern about the scheduling. We understand how frustrating that could feel, and we’re glad you spoke up and were able to get that resolved. Clear and consistent scheduling is important, and your feedback has helped ensure that process is handled more accurately moving forward.
If there’s ever anything you’d like us to review or adjust, please don’t hesitate to reach out to us at socialmedia@goaptive.com. We’ve got this handled and are always here to help.
-Jasmine
Brian was our service technician for…
Brian was our service technician for this scheduled service. He was very friendly and asked us about any concerns or areas we needed addressed. He made my wife very happy with spraying all areas of our home that she wanted to have done on the interior. He then did a great job on the exterior. Made my wife and I feel like we were VIP customers as always. We are thrilled with this level of service and are very pleased to have Aptive as our pest control provider for over 3 years now.
March 12, 2026
Reply from Aptive Pest Control - San Antonio
Hi there,
Thank you for sharing such a wonderful review! We’re thrilled to hear that Brian provided friendly, attentive, and thorough service both inside and outside your home. At Aptive, we strive to make every customer feel valued and well cared for, and it’s fantastic to know that your experience reflected that. We truly appreciate your loyalty over the past three years and are grateful to have you as part of the Aptive neighborhood.
-Jasmine
They make it pretty difficult to manage…
They make it pretty difficult to manage anything about your service. Limited windows to change service visits, through the years worked their way toward an annual plan that charges monthly. I may not even have a visit that month but still get charged $150.
There used to be an app and website that started out promising, but it regressed back to phone call only.
The service itself is fine, all the management and admin is not.
March 11, 2026
Reply from Aptive Pest Control - San Antonio
Hi there,
Thank you for sharing your experience and for being open about both the positives and the frustrations you’ve encountered. We’re glad to hear the service itself has met your expectations, but it’s clear that managing the account and scheduling visits has not been as smooth as it should be.
At Aptive, we want customers to feel that their service plan is easy to understand and simple to manage. Hearing that scheduling windows felt limited, that the billing structure created confusion, and that managing your account has become more difficult over time is important feedback for us. We understand how frustrating it can be to feel like routine changes or updates require more effort than they should.
Your comments about the tools available to manage your account and the difference between service timing and monthly billing are valuable, and they help highlight areas where the overall experience can improve.
We would appreciate the opportunity to review your account with you and make sure everything is set up in a way that works best for your needs. Please feel free to reach out to us at socialmedia@goaptive.com so we can take a closer look and assist further.
Thank you again for sharing your feedback and for choosing Aptive.
-Jasmine
Job well done.
Before you started, he asked me if I had any concerns and he was very polite
March 3, 2026
Reply from Aptive Pest Control - San Antonio
Hi Sandra,
Thank you for sharing your experience! We’re glad to hear our service professional took the time to check in with you before starting and that their politeness stood out. At Aptive, we believe that listening to our customers’ concerns and treating every home with respect is a key part of providing great service. We truly appreciate you choosing Aptive and being part of the neighborhood we serve.
-Jasmine
service is consistent
March 1, 2026
Reply from Aptive Pest Control - San Antonio
Hi Liza,
Thank you for taking the time to share your feedback! We’re glad to hear that you’ve found our service to be consistent.
At Aptive, we take pride in providing reliable and thorough pest control so our customers can feel confident that their homes are protected year-round. We truly appreciate you being part of the Aptive family and for trusting us to keep your home comfortable and safe.
-Jasmine
Friendly & knowledgeable technician
Friendly & knowledgeable technician, respectful of my home, trustworthy service . I have renewed my contract 3 times.
November 26, 2025
Reply from Aptive Pest Control - San Antonio
Hi there,
Thank you for sharing your feedback! We’re thrilled to hear that our service professional provided friendly, knowledgeable, and trustworthy service while respecting your home. At Aptive, we take pride in delivering professional, attentive, and reliable pest control, and it’s wonderful to know our efforts have earned your trust enough to renew your contract three times. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
More bang for my buck
Every tech I’ve had always checks in on the day of treatment,to see if I have any issues he might be able to help with. After the job is complete I get a detailed report of what was done along with pictures to show points of interest.
February 26, 2026
Reply from Aptive Pest Control - San Antonio
Hi Daniel,
Thank you for sharing such detailed feedback! We’re thrilled to hear that every Aptive service professional has been proactive in checking in on the day of your treatment and attentive to any concerns you have. We’re also glad that the post-service reports and photos provide clear insight into the work completed. Our team works hard to provide thorough, transparent service every time, and we truly appreciate you choosing Aptive and being part of the Aptive neighborhood!
-Jasmine
Reliable and professional
Always come when scheduled and complete work based on my needs.
February 28, 2026
Reply from Aptive Pest Control - San Antonio
Hi Margaret,
Thank you for sharing your experience! We’re glad to hear that our team consistently arrives on schedule and tailors the service to meet your needs. At Aptive, we take pride in providing reliable, professional, and personalized pest control so our customers can feel confident and well cared for.
We truly appreciate your trust in Aptive and look forward to continuing to provide high-quality service for your home.
-Jasmine
Agents are efficient and work to please…
Agents are efficient and work to please my needs.
February 28, 2026
Reply from Aptive Pest Control - San Antonio
Hi John,
Thank you for sharing your experience! We’re glad to hear that our team has been efficient and attentive to your needs. At Aptive, we take pride in providing professional, reliable, and customer-focused pest control, ensuring every visit is thorough and tailored to your home.
We truly appreciate your trust in Aptive and look forward to continuing to provide high-quality service for years to come.
-Jasmine
Great service
Great service!
Text alert for monthly appointments. Employees are always friendly and assertive.
Never a cancellation. Big plus, they treat my garden for aphids upon request. No bugs in my house and living in the hill country with the change of seasons makes it nice !
February 19, 2026
Reply from Aptive Pest Control - San Antonio
Hi Krista,
Thank you so much for sharing your experience! We’re thrilled to hear that our team has been friendly, reliable, and attentive to your specific needs, like treating your garden for aphids. At Aptive, we strive to provide proactive, thorough service that keeps your home and garden protected, and it’s wonderful to know that’s reflected in your experience.
We really appreciate you taking the time to highlight what’s working well, and we look forward to continuing to provide the care and peace of mind you expect, season after season in the Hill Country!
-Jasmine
Reply from Aptive Pest Control - San Antonio
Hi Ronald,
Thank you for being a valued Aptive customer! We appreciate your support and the trust you place in us to protect your home. While we don’t have specific details from your review, we want you to know we’re here to make sure your experience is as smooth and effective as possible.
If there’s ever anything you need or any way we can improve your service, please don’t hesitate to reach out. Your feedback helps us continue to provide the best care for your home and peace of mind.
-Jasmine
Seems that the regular treatments are working…
Seems that the regular treatments are effective as we have had virtually no pests inside our home since being an Aptive customer. I will say if we start seeing evidence of indoor pests, we will consider changing to another company.
February 17, 2026
Reply from Aptive Pest Control - San Antonio
Hi there,
Thank you for sharing your feedback! We’re thrilled to hear that our regular treatments have kept your home protected. At Aptive, we take pride in providing reliable, proactive service that helps our customers feel safe and comfortable in their homes. We understand how important it is to maintain that level of protection, and we’re committed to continuing to provide the thorough care you expect. We truly appreciate you choosing Aptive and giving us the opportunity to protect your home.
-Jasmine
Reply from Aptive Pest Control - San Antonio
Hi there,
Thank you for taking the time to share your feedback! We’re glad to hear that our team was thorough during your service. At Aptive Environmental, we pride ourselves on delivering careful, detailed treatments to ensure your home stays protected from pests.
Your feedback means a lot to our team and encourages us to keep providing the high-quality service our customers deserve. We truly appreciate you choosing Aptive!
-Jasmine
Great service from a true professional.
February 14, 2026
Reply from Aptive Pest Control - San Antonio
Hi Gina,
Thank you for sharing your experience! We’re thrilled to hear that you received great service from a true professional. At Aptive, we take pride in having service professionals who are knowledgeable, thorough, and dedicated to keeping every home and yard protected.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to serve you.
-Jasmine
Been with aptive for 4+ years
Been with aptive for 4+ years, they always do an amazing job. I have another pest control company that I mistakenly tried and they are constantly trying to upsell me their additional services and never calls to schedule my normal pest control services. Aptive always reminds me of my regular service calls and doesn’t push the upsell
February 7, 2026
Reply from Aptive Pest Control - San Antonio
Hi Naomi,
Thank you so much for your loyalty over the past 4+ years! We’re thrilled to hear that our team consistently provides the service and reliability you expect. At Aptive, we aim to make pest control straightforward and stress-free, keeping you informed about your regular service without pushing unnecessary upsells. It means a lot to know our approach has made a positive difference, and we truly appreciate you trusting Aptive to care for your home all these years.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.