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Aptive Pest Control - San Antonio Reviews 

181
TrustScore 4.5 out of 5

4.4

1049 E Nakoma St, 78216 San Antonio, TX, US


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Rated 4 out of 5 stars

Fair Priced. Seems expensive as a quarterly bill, but when broken out to a monthly or daily price, cost seems to be competitive with other companies. Photos provided to show work areas were treatmen... See more

Company replied

Rated 5 out of 5 stars

I was sent a repeat representative to take care of the inside and outside of my house, so I didn't have to worry about telling him what I needed taken care of. I was able to say hello, that I was so h... See more

Company replied

Rated 5 out of 5 stars

Great service! Text alert for monthly appointments. Employees are always friendly and assertive. Never a cancellation. Big plus, they treat my garden for aphids upon request. No bugs in my house a... See more

Company replied

Rated 5 out of 5 stars

Oh, hi! I just sent an email--so far I'm happy with Aptive. Their customer service reps and technicians have been kind, friendly, and I feel genuinely concerned about my issues. My next visit will be... See more

Company replied


Company details

  1. Pest Control Service

About Aptive Pest Control - San Antonio

Written by the company

Welcome to Aptive Pest Control

Written by the company

Yep, we're pest control nerds
Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.

View our Pest Library

Call (877) 519-2823

Ants

When left untreated, large colonies can form and create serious problems.

Cockroaches

These pets typically require expert teatment to be effectively eradicated.

Flyers

Get help from an expert to effectively treat them, inside and outside your home.

Garden pests

They can ruin your fruits, veggies, or flowers.

Pantry pests

Without treatment, they can quickly ruin your dedicated food space.

Rodents

They can spoil food and spread disease rapidly if untreated.

Spiders

Their webs, eggs, and behavior can create problems if left untreated.

Spingers & biters

Pests that sting or bite and show up both inside and outside your home.

Wasps

Their aggresive nature makes them difficult and dangerous.

See full Pest Library

Contact info

  • 1049 E Nakoma St, 78216, San Antonio, TX, United States

  • 12107962851
Promotion box for Aptive Pest Control - San Antonio

We overthink pests so you don't have to.

Smarter pest control starts here.

4.4

Excellent

TrustScore 4.5 out of 5

181 reviews

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4.4

All reviews

(181)

27,783 reviews in the last 12 months

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Rated 3 out of 5 stars

We are given a day not a time period

We are given a day not a time period, such as morning, afternoon, between 10 and 12, etc.The invoice says that they treated the yard but I have never seen them out in the yard. They just race around the outside and inside as fast as they can.

October 14, 2025
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Reply from Aptive Pest Control - San Antonio

Hi Donald,

Thank you for sharing your feedback. We understand how important it is to know when your service professional will arrive, and I can see how receiving only a service date without a clear time window would be frustrating. Most services are scheduled as “anytime” appointments unless a specific time frame is requested, and we’re always happy to provide a morning, afternoon, or evening window upon request. I’ll have our team review your account to make sure that information is communicated clearly moving forward.

Regarding your yard treatment, our service professionals are trained to treat all specified areas thoroughly, even if the visit appears quick due to the efficiency of our methods and products. Your concern about thoroughness is valid, and we’ll remind our local team to ensure treatments are both complete and visible.

We appreciate you being part of the Aptive neighborhood and sharing feedback that helps us improve. If you’d like us to review your most recent service or schedule a follow-up, please don’t hesitate to reach out. Thank you for choosing Aptive.

-Jasmine

Rated 5 out of 5 stars

So far we are pleased with the pest…

So far we are pleased with the pest control service

October 6, 2025
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Reply from Aptive Pest Control - San Antonio

Hi Jacqueline,

Thank you for sharing your feedback! We’re glad to hear that you’re pleased with your pest control service so far. At Aptive, we strive to provide consistent, thorough, and professional service that gives our customers confidence and peace of mind, and it’s great to know your experience reflects that.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.

-Jasmine

Rated 5 out of 5 stars

best monet I've spent

best monet I've spent. excellent service.

October 14, 2025
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Reply from Aptive Pest Control - San Antonio

Hi John,

Thank you for sharing your feedback! We’re thrilled to hear that you feel your investment in Aptive was well worth it and that our service met your expectations. At Aptive, we strive to provide thorough, reliable, and professional pest control that gives our customers peace of mind, and it’s wonderful to know you experienced that value.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.

-Jasmine

Rated 5 out of 5 stars

Great job I had a great conversation with Cory

I had a great conversation with Cory. He explained in more detail how the mosquitoe trap works. Easy to talk to and very friendly. He did a great job spraying for bugs. Thanks Cory.

October 4, 2025
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Reply from Aptive Pest Control - San Antonio

Hi Roger,

Thank you for taking the time to share your feedback! We’re thrilled to hear that Cory was friendly, approachable, and took the time to thoroughly explain how the mosquito trap works. We’re also glad to know you were satisfied with the bug treatment. At Aptive, we take pride in providing knowledgeable, attentive service while ensuring our customers feel confident and informed about the care we provide.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.

-Jasmine

Rated 5 out of 5 stars

Great Experience (Always)

Everyone is always super helpful and communicative.

October 9, 2025
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Reply from Aptive Pest Control - San Antonio

Hi Shayla,

Thank you for sharing your feedback! We’re so glad to hear that our team has been helpful and communicative throughout your experience with Aptive. Providing attentive, knowledgeable, and reliable service is our goal, and it’s wonderful to know our efforts have made a positive impact. We truly appreciate you choosing Aptive and look forward to continuing to keep your home comfortable and protected!

-Jasmine

Rated 5 out of 5 stars

Great communication effective service

The technicians practice great communication and service has definitely worked.

September 30, 2025
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Reply from Aptive Pest Control - San Antonio

Hi there,

Thank you for sharing your feedback! We’re thrilled to hear that our service professionals provided clear communication and that your service has been effective. At Aptive, we strive to deliver both reliable results and a seamless experience for every home. We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.

-Jasmine

Rated 5 out of 5 stars

Mike communicates very well with…

Mike communicates very well with messages before treatment, photos and summary after treatment and has always been very knowledgeable and explains what he is doing. Very happy with Aptive and Mike’s service

October 2, 2025
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Reply from Aptive Pest Control - San Antonio

Hi Chad,

Thank you for sharing your experience! We’re thrilled to hear that Mike’s communication, knowledge, and thorough explanations have made a positive difference for you. At Aptive, we aim to keep our customers informed and confident in the protection of their homes, and it’s wonderful to know Mike consistently delivers on that. We truly appreciate you choosing Aptive and being part of our neighborhood.

-Jasmine

Rated 5 out of 5 stars

Kendrick is great 😊

Kendrick was timely and communicated clearly all he had done. Actualy, all of the technicians are great at that.

September 26, 2025
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Reply from Aptive Pest Control - San Antonio

Hi there,

Thank you for sharing your experience! We’re so glad to hear that Kendrick and the rest of our team have been timely, committed, and thorough in their work. It’s wonderful to know our service professionals are making a positive impact. We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide the best service possible.

-Jasmine

Rated 5 out of 5 stars

Garret did an awesome job !

Garret did an awesome job by explaining what he would be doing from start to finish.
He pointed out some very important things ex: several bee’s nest. I am very glad he did that .

September 20, 2025
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Reply from Aptive Pest Control - San Antonio

Hi Lucia,

Thank you for sharing your feedback. We’re thrilled to hear that Garret provided clear communication and guidance throughout your service, and that he was able to point out important details like the bee nests. At Aptive, we take pride in delivering thorough, professional service that keeps our customers informed and their homes protected.

We appreciate you being part of the Aptive neighborhood and for trusting us to help keep your home comfortable.

-Jasmine

Rated 5 out of 5 stars

A reliable pest control service company

The technician showed up on time, very professional, he asked if there were any problems he should address 1st. He listened to my needs and serviced those areas.
This company is very reliable and very customer service oriented.

September 3, 2025
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Reply from Aptive Pest Control - San Antonio

Hi Linda,

Thank you for sharing your feedback. We’re thrilled to hear that our service professional was punctual, professional, and attentive to your needs. At Aptive, we strive to provide reliable, customer-focused service while addressing the areas that matter most to our customers, and it’s wonderful to know that your experience reflected that.

-Jasmine

Rated 5 out of 5 stars

Attentive to my issues

First time this young man has come to my house. So nice and attentive, listened well as I walked him around my property. I appreciated his demeanor, and how understanding he was with my rescue dog.

September 16, 2025
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Reply from Aptive Pest Control - San Antonio

Hi Kate,

Thank you for sharing your feedback. We’re thrilled to hear that your first experience with our service professional was so positive. At Aptive, we strive to provide attentive, understanding, and personable service, and it’s wonderful to know that your visit reflected that, especially in making sure your rescue dog felt comfortable.

-Jasmine

Rated 5 out of 5 stars

Always a great experience

The entomologist that are sent to the property are efficient and very thorough!

September 12, 2025
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Reply from Aptive Pest Control - San Antonio

Hi Steven,

Thank you for sharing your feedback! We’re glad to hear that our Aptive service professionals are efficient and thorough during their visits. Providing detailed, effective pest control is exactly what we aim for, and it’s wonderful to know that our team is delivering on that promise. We truly appreciate you trusting Aptive to protect your home and look forward to continuing to provide the same high level of care on every visit.

-Jasmine

Rated 5 out of 5 stars

Excellent service and felt understood

Excellent service and felt understood

September 10, 2025
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Reply from Aptive Pest Control - San Antonio

Hi Ruben,

Thank you for sharing your experience with Aptive! We’re thrilled to hear that you felt understood and received excellent service. Providing personalized, attentive care is at the heart of what we do for every customer in the Aptive neighborhood, and it’s wonderful to know we delivered that for you.

We truly appreciate having you as part of the Aptive family and look forward to continuing to protect your home.

-Jasmine

Rated 5 out of 5 stars

Great service

Great service, punctual, and fairly priced.

September 3, 2025
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Reply from Aptive Pest Control - San Antonio

Hi Ramiro,

Thank you for sharing your experience with Aptive! We’re thrilled to hear that our service has been punctual, reliable, and fairly priced. Providing dependable, high-quality service is what we strive for with every customer in the Aptive neighborhood, and it’s wonderful to know we delivered that for you.

We truly appreciate having you as part of the Aptive family and look forward to continuing to protect your home with the same level of care.

-Jasmine

Rated 5 out of 5 stars
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Reply from Aptive Pest Control - San Antonio

Hi Madeline,

Thank you for sharing your feedback! We’re thrilled to hear that you’ve experienced excellent customer service with Aptive. Providing attentive, professional, and reliable service is at the heart of what we do, and it’s wonderful to know our efforts are making a difference. We truly appreciate you being part of the Aptive community and look forward to continuing to serve you with the same level of care.

-Jasmine

Rated 1 out of 5 stars

Your guy never got out of the truck!!!

Your guy never got out of the truck!!!! Your Service up till last appointment was excellent but this is a major mark against your company. I sent 2 emails to corporate and got nothing in return. I am seriously thinking of cancelling this account

August 26, 2025
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Reply from Aptive Pest Control - San Antonio

Hi Don,

Thank you for sharing your feedback. We’re genuinely concerned to hear about your experience and understand how frustrating it must have been to feel ignored during your recent service. At Aptive, we take pride in providing thorough, professional service and clear communication, and it’s clear we fell short this time. We’d like the opportunity to address this directly and make things right. Please reach out to our team at socialmedia@goaptive.com so we can review your concerns and ensure your next experience reflects the high standards we strive for. We truly appreciate you being part of the Aptive community and hope to restore your confidence in our service.

-Jasmine

Rated 1 out of 5 stars

Last service no one knocked on the door…

Last service no one knocked on the door at arrival to speak to me about my concerns and I don’t think services were completed as my pets are again experiencing fleas. They completed a 6 day treatment and at the same time I called for treatment of the yard but also wanted treatment inside to be sure.

August 16, 2025
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Reply from Aptive Pest Control - San Antonio

Hi Ashley,

Thank you for sharing your feedback. I sincerely apologize for the experience you had during your last service and for any ongoing issues with fleas affecting your pets. At Aptive, we strive to ensure that all services are thorough and that our neighbors’ concerns are addressed.

To make this right, we would like to review your account and schedule a follow-up treatment to ensure both your yard and interior are properly treated. Please reach out to us directly at socialmedia@goaptive.com so we can coordinate the next visit and fully address your concerns. We appreciate your patience and want to restore your confidence in our service.

-Jasmine

Rated 3 out of 5 stars

So far just ok

So far just ok. I have had issues with both of the appointments so far. Both were addressed and corrected but the fact that 100% of my appointments required me to call customer care is a disturbing trend.

August 28, 2025
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Reply from Aptive Pest Control - San Antonio

Hi Robert,

Thank you for sharing your honest feedback with us. While I’m glad we were able to correct the issues with your appointments, I understand your concern about having to call customer care each time. That’s not the seamless experience we want for our customers. At Aptive, we’re always working to improve how we schedule and follow through so that your services run smoothly from the start. Please don’t hesitate to reach out directly at socialmedia@goaptive.com if anything ever feels off. We want to make sure your future visits are effortless and reflect the quality you expect. We truly appreciate you being part of the Aptive neighborhood and look forward to giving you a more consistent experience moving forward.

-Jasmine

Rated 5 out of 5 stars

We have had active for about 5 years…

We have had active for about 5 years now. Aptive takes care of us every time. The price it also right. If in between service is need it all we have to do is call and they will be here taking care of any pest. Mosquitos, bees, wasps, aunts, silver fish, etc.

August 27, 2025
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Reply from Aptive Pest Control - San Antonio

Hi there,

Thank you for sharing your experience and for trusting Aptive for the past five years! We’re thrilled to hear that our team has been able to provide reliable service for all types of pests and that our pricing has met your expectations. At Aptive, we take pride in being responsive and thorough, whether it’s a scheduled visit or an in-between request, and it’s wonderful to know that our efforts have made a difference in keeping your home protected. Your loyalty and kind words mean a lot to us.

-Jasmine

Rated 5 out of 5 stars

Garrett always make sure my questions…

Garrett always make sure my questions are answered and my needs are met. We have had problems with wasps and hornets but Garrett (actually, all of the technicans that have treated my home) focused his attention on resolving this problem and we no longer have any wasps or hornets around my home. I am very pleased with Garrett and the results of his work.

August 13, 2025
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Reply from Aptive Pest Control - San Antonio

Hi Billye,

Thank you for sharing your feedback! We’re thrilled to hear that Garrett and our entire team have been attentive to your questions and needs, and that their efforts have successfully resolved your wasp and hornet problem. At Aptive, we take pride in providing thorough, effective pest protection and making sure our customers feel confident in the results. We truly appreciate having you in the Aptive neighborhood and are so glad to know your home is now safe and comfortable.

-Jasmine

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