A&Q Beds & Furniture Reviews 

144
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the incredibly helpful support team throughout the entire ordering process. Consumers note that the beds look wonderful, feel very comfortable, and arrive in secure packaging with professional assembly assistance available. Some reviewers were not happy with the overall product quality, mentioning broken wooden panels, faulty parts, and damaged deliveries upon arrival. A few other people also pointed out recurring issues with poor fabric durability, cheap finishing, and unhelpful customer support when trying to resolve complaints or secure proper replacements.

What people talk about most

Product

Reviewers express mixed feelings regarding their product experiences, reflecting high disagreement among... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised their beds for being sturdy,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy turnarounds,... See more

Service

Users describe positive interactions with service, highlighting prompt communication and helpful assistance... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From placing the order to the delivery I was notified step by step everything was spot on very helpful with assisting me in making me choose the style colour and fabric a surprise bedroom makeov... See more

Company replied

Rated 5 out of 5 stars

I bought a super king size TV bed with gas ottoman lift which was delivered and fitted yesterday. From the first WhatsApp message to install it was five star service. I went for the linen material and... See more

Company replied

Rated 5 out of 5 stars

This is my second purchase from AQ beds in the past 4 years, i recommend the bed quality, colour and design choices including the delivery and assembly service. My first purchase 4 years ago was a dou... See more

Company replied

Rated 5 out of 5 stars

The customer service is great. I had measured my wall wrongly. But they were pretty much helpful in returning the heard-board to the factory and readjust it. The two beds I ordered look incredible, an... See more

Company replied


Company details

  1. Bedroom Furniture Store

Written by the company

A&Q Beds is a bedmaking company based at the heart of Yorkshire in Dewsbury. We design and manufacture luxury beds designs in the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(144)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Purchased a single white plush velvet…

Purchased a single white plush velvet bed for my 10 year old, headboard is stunning was delivered within 2 days of ordering which was amazing!
The quality is beautiful it really does look just like the photos, easy to assemble also.
Also comes with a mattress which is comfortable.
Great communication from when I ordered to when it was delivered, the delivery guys were very polite and friendly.

Would 100% recommend a&q beds to friends and family

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Would highly recommend this company

Would highly recommend this company! I ordered a double ottoman gas lift bed with a mattress and both came when agreed and are of excellent quality and easy to assemble. Communication with the company has been excellent!

October 1, 2024
Unprompted review
A&Q Beds & Furniture logo

Reply from A&Q Beds & Furniture

Thank you so much

Rated 5 out of 5 stars

Purchased a new bed went for the…

Purchased a new bed went for the maximum head board 90 inch but explained I had 94inch floor to ceiling and the guys made me one at this size for very little extra cost , speedy delivery and setup all ready to move in our new home.
Thanks guys

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant customers service…

Absolutely brilliant customers service 10/10 cause I must off asked them 1000 questions about all different beds and they answered every question with patience and politeness. I ordered bed Sunday night it arrived Tuesday but what can I say the bed is just stunning I'm in love ❤️ highly recommend A&Q Beds 💕💕💕

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered a new bed, arrived as described, and delivered exactly when I was told it would arrive. Nice to deal with, polite, friendly, and very professional. Recommended to all.

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

My experience was very good

My experience was very good. Very good communication, every question I had was answered and was updated with my bed during every step. The delivery was also on time and efficient. Any questions I had after receiving my bed was also answered. Overall great service, friendly customer service and amazing bed!

June 10, 2024
Unprompted review
Rated 1 out of 5 stars

Do not order fraudulent company!

Ordered a bed and received a silver bed instead of a cream colour. I said I wanted the fabric that I ordered and they said it would be £100 extra to change despite it being their error. I said I wanted my money back and only then they offered to change it. I chose a dark brown fabric to play it safe the second time around and they delivered a cream bed. They then blocked me when I raised the issue again. I wish I could add images. Dodgy that they only accept cash.

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Super king size

Amazing service from start to finish, got my bed 5 days after ordering. bed arrived earlier than expected delivery guys brought it up to the third floor not a problem, the bed itself is stunning, solid and well made, reasonably priced! Comfortable mattress also

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Fastastic service

Fastastic service

I ordered a bed and mattress for my young daughter. The communication was excellent and a very easy ordering experience. Pleased with the bed and all the information received. The headboard arrived damaged but the company responded straight away and replaced it within a week. I would recommend this company. Thank you.

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful beds

I love my bed from A&Q beds, the quality is amazing! I would definitely recommend this company, their beds are amazing & will last many years!

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

Best bed company have seen so far the…

Best bed company have seen so far the quality of the mattress even the material used for the bed is insane I’m very happy with my purchase their communication is excellent and delivery guy was very lovely and patient with my staircase that was a bit low 10/10 for this company

February 17, 2024
Unprompted review
Rated 1 out of 5 stars

Do not ordered from these people

If I could give minus stars I would, customer service is the worst I’ve ever received, Received a phone call @ 9am on the morning of our delivery to be told our bed would be delivered in an hour, 2 hours later I call to be told sorry we called the wrong customer, Bed finally delivered @ 7pm, the driver told us sorry you’ve got no fixings they’ve been stolen off the van, I called and sent messages via social media to explain that our bed had been taken down and if we were told earlier in the day we could have left it as it was, we went on to explain that my partner is disabled and she couldn’t sleep on the floor this was totally ignored, didn’t receive the fixings kit until 3 days later and the management didn’t even have the decency to reply to my messages other than to say your stuff will be delivered in a few days time, disgusting customer service !!!!!

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, easy, fast and pain free lol! Ordered my bed on the 1st of February it was delivered 5 days later, and to Belfast may i add, so straight foward! Absolutely love my new cream chenille king size bumper panel bed, gorgeous material and gorgeous to look at, also very straight forward to put together, will defiantly recommend and use again 💯 thanks guys

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Love my new bed!

Ordered a super kingsize bed from here. I love it! Highly recommend, great quality & friendly helpful staff! Fast delivery!

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and amazing quality

Bought a bed from this company in 2022 via there instagram page. Very straight forward process and super fast delivery . Excellent quality of bed, heavy duty and plush still perfect 2 years on. And now looking to make another purchase for another bedroom!

February 3, 2024
Unprompted review

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