A&Q Beds & Furniture Reviews 

144
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the incredibly helpful support team throughout the entire ordering process. Consumers note that the beds look wonderful, feel very comfortable, and arrive in secure packaging with professional assembly assistance available. Some reviewers were not happy with the overall product quality, mentioning broken wooden panels, faulty parts, and damaged deliveries upon arrival. A few other people also pointed out recurring issues with poor fabric durability, cheap finishing, and unhelpful customer support when trying to resolve complaints or secure proper replacements.

What people talk about most

Product

Reviewers express mixed feelings regarding their product experiences, reflecting high disagreement among... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised their beds for being sturdy,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy turnarounds,... See more

Service

Users describe positive interactions with service, highlighting prompt communication and helpful assistance... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From placing the order to the delivery I was notified step by step everything was spot on very helpful with assisting me in making me choose the style colour and fabric a surprise bedroom makeov... See more

Company replied

Rated 5 out of 5 stars

I bought a super king size TV bed with gas ottoman lift which was delivered and fitted yesterday. From the first WhatsApp message to install it was five star service. I went for the linen material and... See more

Company replied

Rated 5 out of 5 stars

This is my second purchase from AQ beds in the past 4 years, i recommend the bed quality, colour and design choices including the delivery and assembly service. My first purchase 4 years ago was a dou... See more

Company replied

Rated 5 out of 5 stars

The customer service is great. I had measured my wall wrongly. But they were pretty much helpful in returning the heard-board to the factory and readjust it. The two beds I ordered look incredible, an... See more

Company replied


Company details

  1. Bedroom Furniture Store

Written by the company

A&Q Beds is a bedmaking company based at the heart of Yorkshire in Dewsbury. We design and manufacture luxury beds designs in the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(144)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, excellent communication. Helped to make sure I ordered the right size headboard, helped with colours. Answered every worry I had. Highly recommended this company. Amazing value for money ☺️

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company , I don't normally write reviews but had to on this occasion, A&Q Beds and furniture have the most helpful customer service I have experienced they happy to help with any questions you have to get exactly what you want. The quality of my bed is outstanding and so much value for money . I WOULD HIGHLY RECOMMEND THEM !!!

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Was hesitant about ordering from there…

Was hesitant about ordering from there fb page but as the messages flowed zara made us feel at ease, very lovely, got everything we asked for and was at an awesome price, I will be telling friends and family about this and you'll get more orders, absolutely amazing thankyou x

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service…

Outstanding customer service communication online fantastic replied almost straight away delivery was brilliant arrived exactly when they said they would. Very polite helpful and the quality of the bed and mattress it amazing

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with our purchase's

Very happy with our purchase's. Easy to deal with from start to finish. On hand to answer questions, great delivery speed & excellent delivery service. Beds are amazing and very comfy. Have made my children's day. Can't thank you enough. Would definitely recommend 👏🏻

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great bed

Great bed bigger then I expected but fits like I wanted the bed to . Great price 👍 definitely recommend 👌

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend love my new bed the…

Highly recommend love my new bed the best price other company’s charging way more for the same. A&Q whole team from customer service to delivery men they was helpful and very professional and I found them to go above and beyond for me. Would use again and thankyou

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! Staff are so helpful delivery was really fast & straightforward. Highly recommend this company.

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

We purchased a bed in beige naple and we couldn’t be happier. The upgraded mattress was worth every penny. Order fulfilled so quickly. Thank you team.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

The best company to get your beds from

The best company to get your beds from! I got an amazing deal in their Black Friday sale , I ordered on Sunday and it was delivered on Tuesday all the way to Northern Ireland! Amazing service and amazing customer service! I absolutely love my bed it’s gorgeous and the best quality, it also came with a mattress! Can’t wait to place another order , I really recommend aq beds!

November 23, 2023
Unprompted review
Rated 1 out of 5 stars

Received a damaged headboard on both…

Received a damaged headboard on both sides, got in touch with company was advised I would get a replacement or £20 refund, after going back and forth they then changed their mind to collecting the bed the next week having it a week to repair then sending it back the following week, I explained the bed was made up and in use said that’s their policy! I informed them I was going to seek advise through legal advice was told to ‘try it’ again told they would repair it process taking 2 weeks after paying for a new bed was going to get. Repaired bed then was accused that I could have damaged it taking it upstairs when we took tit up in the packaging! Arranged for collection the next week to be let down as they couldn’t find the route! Didn’t try to call of get in touch in anyway, said it would be another week to collect absolutely the worst experience of customer care I have received in my whole life once they have your cash service changes

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

BEST BEDS AND SERVICE EVER!

BEST BEDS AND SERVICE EVER!
I have purchased 2 beds from A&Q. I love how affordable they are and also such good quality. Customer service is also perfect. Will always buy from these moving forward. Highly recommended

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant
Absolutely brilliant - came super quick it’s made beautifully and solid and sturdy. I had a super king which is huge and it’s honestly brilliant mattress as well and free pillows - lovely really
Impressed

September 10, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Excellent customer service, great staff, comfy orthopedic beds, affordable rates with flexible payment plans.

September 21, 2023
Unprompted review

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