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Rated 1 out of 5 stars

Worst company experience ever, and 15K down the drain!! LPI does operate under other names like Aqua Living, and I am in TN. Two month old hot tub with multiple issues and poor customer service, maint... See more

Rated 1 out of 5 stars

Up to today I was delighted with the help I received Christina Hall. However today was the day when my delivery was due. Hermes proudly claiming the delivery had been done and posted a picture showing... See more

Rated 2 out of 5 stars

The goggles are nice, but I chose them based on their supposed eco friendliness. I was horrified to see them arrive in lots of non-recyclable plastic. False advertising. Shame on you!

Company replied

Rated 1 out of 5 stars

We purchased a hot tub from aqua living last year and haven’t been able to use it since January. They have sent someone to fix our hot tub twice then ordered parts and the poor guy has been out at lea... See more

Company details

  1. Recreation Center
  2. Canoe and Kayak Store
  3. Outdoor Sports Store

Information provided by various external sources

Free mainland UK delivery*. Free returns on Chatham boots and shoes. A British water lifestyle store, we stock eco and aqua friendly products including stand up paddle boards, waterproof bags, deck shoes, lifejackets, kids swimwear, goggles, water bottles, 100% recycled kids toys and eco-friendly gifts. *Orders over £30.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

147 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Piece of cake...

Someone sent the link with the right product and size. Ordered, paid and the deck shoes arrived as promised on the correct day. It simply worked. MJ

June 14, 2020
Unprompted review
Rated 5 out of 5 stars

Baltic life jacket

Excellent life jacket, fits perfectly as described on the website. Very quick delivery. Will buy from you again. Thank you!

June 7, 2020
Unprompted review
Aqua Living logo

Reply from Aqua Living

Thank you for your feedback about the Baltic Dinghy Pro buoyancy aid.
Happy paddling and boating :)
The Aqua Living crew

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