Worst company experience ever, and 15K down the drain!! LPI does operate under other names like Aqua Living, and I am in TN. Two month old hot tub with multiple issues and poor customer service, maint... See more
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Up to today I was delighted with the help I received Christina Hall. However today was the day when my delivery was due. Hermes proudly claiming the delivery had been done and posted a picture showing... See more
The goggles are nice, but I chose them based on their supposed eco friendliness. I was horrified to see them arrive in lots of non-recyclable plastic. False advertising. Shame on you!
Company replied
We purchased a hot tub from aqua living last year and haven’t been able to use it since January. They have sent someone to fix our hot tub twice then ordered parts and the poor guy has been out at lea... See more
Company details
Information provided by various external sources
Free mainland UK delivery*. Free returns on Chatham boots and shoes. A British water lifestyle store, we stock eco and aqua friendly products including stand up paddle boards, waterproof bags, deck shoes, lifejackets, kids swimwear, goggles, water bottles, 100% recycled kids toys and eco-friendly gifts. *Orders over £30.
Contact info
Metro House, Northgate, PO19 1BE, Chichester, United Kingdom
- 01243 915511
- customerservices@aqualiving.co.uk
- aqualiving.co.uk
Hasn’t replied to negative reviews
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An excellent experience shopping with…
An excellent experience shopping with Aqua Living, excellent value for money and fantastic customer service can't fault anything, would definitely recommend
I ordered a 30L waterproof backpack and…
I ordered a 30L waterproof backpack and the delivery was super quick, excellent quality backpack, very satisfied with the service and product.
Very helpful professional and friendly
Very helpful professional and friendly
Will definitely recommend them
super fast delivery
super fast delivery! good price and really good quality product!!!!
Fast and efficient service.
Would buy again
Arrived quickly - excellent product, long lasting and high quality and for a good cause!
A company which supports marine conservation
Very quick delivery of branded product, at a competitive price, and exactly as pictured in the photos. Also I like how the company supports marine conservation.
Fantastic service
Fantastic service, highly recommended, and would definitely use again!
Very prompt service and extremely…
Very prompt service and extremely helpful. Would use the again
Amazing came on time
Chatham deck shoes - quality product, quick delivery
Ordered same style of Chatham deck shoes in adjacent sizes during lockdown. Delighted with product and swift arrival. Returned pair that was not required And refund received without any hitch. Good service, good product.
Excellent products and excellent service!
The company was very informative and prompt when making enquiries. Really pleased with the product and quality!
A very honest company with quality…
A very honest company with quality goods, a change of courier could help but overall a quality company.
Jobe drybag
Hassle free order, fast delivery and a great product. What more could you want
Piece of cake...
Someone sent the link with the right product and size. Ordered, paid and the deck shoes arrived as promised on the correct day. It simply worked. MJ
Great service
Great service - quick delivery and easy return process. Very helpful
Great selection of items
Baltic life jacket
Excellent life jacket, fits perfectly as described on the website. Very quick delivery. Will buy from you again. Thank you!

Reply from Aqua Living
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