Worst company experience ever, and 15K down the drain!! LPI does operate under other names like Aqua Living, and I am in TN. Two month old hot tub with multiple issues and poor customer service, maint... See more
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Up to today I was delighted with the help I received Christina Hall. However today was the day when my delivery was due. Hermes proudly claiming the delivery had been done and posted a picture showing... See more
The goggles are nice, but I chose them based on their supposed eco friendliness. I was horrified to see them arrive in lots of non-recyclable plastic. False advertising. Shame on you!
Company replied
We purchased a hot tub from aqua living last year and haven’t been able to use it since January. They have sent someone to fix our hot tub twice then ordered parts and the poor guy has been out at lea... See more
Company details
Information provided by various external sources
Free mainland UK delivery*. Free returns on Chatham boots and shoes. A British water lifestyle store, we stock eco and aqua friendly products including stand up paddle boards, waterproof bags, deck shoes, lifejackets, kids swimwear, goggles, water bottles, 100% recycled kids toys and eco-friendly gifts. *Orders over £30.
Contact info
Metro House, Northgate, PO19 1BE, Chichester, United Kingdom
- 01243 915511
- customerservices@aqualiving.co.uk
- aqualiving.co.uk
Hasn’t replied to negative reviews
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Prompt delivery and easy returns.
Shoes are great quality,
Shoes are great quality,I take 6.5 but weren't available so went up to 7, perfect fit. Extra quick delivery, two days from ordering to receiving, normal free postage.
What an excellent company!!!

Reply from Aqua Living
Brilliant product
I have brought a number of products…
I have brought a number of products from Aqua Living, great customer service and range of products. I’ll be shopping there again.
The shoes arrived on time but sadly did…
The shoes arrived on time but sadly did not fit.
The returns procedure was simple and was also free.
Will use again.
Thank you for your help.
Product was great and as advertised…
Product was great and as advertised however Hermes the delivery service used was far below average I’d suggest switching to another provider for deliveries.
I still haven’t received what I ordered!
Great product & service
Excellent service from Alistair who very quickly resolved a delivery issue which was not the company’s error.
Toy ferry is very well made and great that it is made of recycled products. Will use this company again and highly recommend.
Cute, biodegradable dish cloths. 🦑🐬
Very happy to give these guys a review, they have such a good selection of products and I managed to tick off a few birthday presents for 2020 whilst getting some things for me so a good bonus.
I stocked up on Jangneus dish cloths which are super fun but also very functional - they do the job they need to do well but once used and their lifetime over, chuck them on the compost - they’re 100% biodegradable. Win!
Highly recommended.😊

Reply from Aqua Living
Super prompt delivery
Super prompt delivery. Literally next day. Boots I purchased are gorgeous. Will definitely use this site again.
This gift was a great hit with our 2…
This gift was a great hit with our 2 year old nephew and love the fact it is made out of recycled plastic milk cartons.
Lack of joined-up thinking
Ordered online.
Received immediate confirmation - all good. Christmas present sorted!
2 days later received notfication advising monies being refunded- No other communication.
Presume my size was out of stock - but clearly ordered acceptance and stock systems are not linked. While I can understand this is a small company I cannot understand the lack of personal communication and follow-up.
" We are sorry but the goods you ordered.........".
" Can we assist you by suggesting an alternative purchase?"
You did not text or email me in advance…
You did not text or email me in advance of delivery as you had promised
Excellent products
Excellent products, super communication and speedy delivery. Just what you need.

Reply from Aqua Living
False eco advertising
The goggles are nice, but I chose them based on their supposed eco friendliness. I was horrified to see them arrive in lots of non-recyclable plastic. False advertising. Shame on you!

Reply from Aqua Living
On time as ordered
Good service competitive prices…
Good service competitive prices delivery arrived early which I missed but was able to collect from sainsbury's 👍⛵
Fast, efficient, excellent
Fast, efficient, excellent service and a great selection of products.
Good customer service
Good customer service, speedy delivery and items as expected
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