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Rated 1 out of 5 stars

Worst company experience ever, and 15K down the drain!! LPI does operate under other names like Aqua Living, and I am in TN. Two month old hot tub with multiple issues and poor customer service, maint... See more

Rated 1 out of 5 stars

Up to today I was delighted with the help I received Christina Hall. However today was the day when my delivery was due. Hermes proudly claiming the delivery had been done and posted a picture showing... See more

Rated 2 out of 5 stars

The goggles are nice, but I chose them based on their supposed eco friendliness. I was horrified to see them arrive in lots of non-recyclable plastic. False advertising. Shame on you!

Company replied

Rated 1 out of 5 stars

We purchased a hot tub from aqua living last year and haven’t been able to use it since January. They have sent someone to fix our hot tub twice then ordered parts and the poor guy has been out at lea... See more

Company details

  1. Recreation Center
  2. Canoe and Kayak Store
  3. Outdoor Sports Store

Information provided by various external sources

Free mainland UK delivery*. Free returns on Chatham boots and shoes. A British water lifestyle store, we stock eco and aqua friendly products including stand up paddle boards, waterproof bags, deck shoes, lifejackets, kids swimwear, goggles, water bottles, 100% recycled kids toys and eco-friendly gifts. *Orders over £30.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

147 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Shoes are great quality,

Shoes are great quality,I take 6.5 but weren't available so went up to 7, perfect fit. Extra quick delivery, two days from ordering to receiving, normal free postage.
What an excellent company!!!

February 22, 2020
Unprompted review
Aqua Living logo

Reply from Aqua Living

Thank you for your feedback. As a small business we are committed to our customers and appreciate your feedback. Look out for our NEW Spring/Summer range coming soon!

Rated 5 out of 5 stars

Great product & service

Excellent service from Alistair who very quickly resolved a delivery issue which was not the company’s error.
Toy ferry is very well made and great that it is made of recycled products. Will use this company again and highly recommend.

December 21, 2019
Unprompted review
Rated 5 out of 5 stars

Cute, biodegradable dish cloths. 🦑🐬

Very happy to give these guys a review, they have such a good selection of products and I managed to tick off a few birthday presents for 2020 whilst getting some things for me so a good bonus.

I stocked up on Jangneus dish cloths which are super fun but also very functional - they do the job they need to do well but once used and their lifetime over, chuck them on the compost - they’re 100% biodegradable. Win!

Highly recommended.😊

December 21, 2019
Unprompted review
Aqua Living logo

Reply from Aqua Living

Thank you for your feedback and support.
Merry Christmas and Happy 2020.

Rated 2 out of 5 stars

Lack of joined-up thinking

Ordered online.
Received immediate confirmation - all good. Christmas present sorted!
2 days later received notfication advising monies being refunded- No other communication.
Presume my size was out of stock - but clearly ordered acceptance and stock systems are not linked. While I can understand this is a small company I cannot understand the lack of personal communication and follow-up.
" We are sorry but the goods you ordered.........".
" Can we assist you by suggesting an alternative purchase?"

December 20, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent products

Excellent products, super communication and speedy delivery. Just what you need.

December 15, 2019
Unprompted review
Aqua Living logo

Reply from Aqua Living

Thank you for your review. As a small family-run business we greatly appreciate your feedback.
With many thanks and a very Merry Christmas!

Rated 2 out of 5 stars

False eco advertising

The goggles are nice, but I chose them based on their supposed eco friendliness. I was horrified to see them arrive in lots of non-recyclable plastic. False advertising. Shame on you!

December 15, 2019
Unprompted review
Aqua Living logo

Reply from Aqua Living

Thank you for your feedback. As a small business we endeavour to use biodegradable postage bags and recycled boxes where possible for all our postage and packaging. Please do email hello@aqualiving.co.uk if you have any additional questions.

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