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Rated 1 out of 5 stars

Worst company experience ever, and 15K down the drain!! LPI does operate under other names like Aqua Living, and I am in TN. Two month old hot tub with multiple issues and poor customer service, maint... See more

Rated 1 out of 5 stars

Up to today I was delighted with the help I received Christina Hall. However today was the day when my delivery was due. Hermes proudly claiming the delivery had been done and posted a picture showing... See more

Rated 2 out of 5 stars

The goggles are nice, but I chose them based on their supposed eco friendliness. I was horrified to see them arrive in lots of non-recyclable plastic. False advertising. Shame on you!

Company replied

Rated 1 out of 5 stars

We purchased a hot tub from aqua living last year and haven’t been able to use it since January. They have sent someone to fix our hot tub twice then ordered parts and the poor guy has been out at lea... See more

Company details

  1. Recreation Center
  2. Canoe and Kayak Store
  3. Outdoor Sports Store

Information provided by various external sources

Free mainland UK delivery*. Free returns on Chatham boots and shoes. A British water lifestyle store, we stock eco and aqua friendly products including stand up paddle boards, waterproof bags, deck shoes, lifejackets, kids swimwear, goggles, water bottles, 100% recycled kids toys and eco-friendly gifts. *Orders over £30.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

147 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Wonderful company!

Wonderful company!
Second time in a week I have ordered from Aqualiving.
Excellent customer service. Prompt delivery.
Lovely products.
Thank you.

May 24, 2019
Unprompted review
Rated 5 out of 5 stars

They are the best goggles ever my…

They are the best goggles ever my daughter absolutely hates water In her eyes and normal goggles keep letting water in.so I purchased a pair of aqua spheres and she swam with her head underwater 90% of the time. What a difference they have made to her confidence in the water.Thank you

May 12, 2019
Unprompted review
Rated 5 out of 5 stars

Jobe SUP

Jobe paddle board arrived next working day as promoted. So far so good. A*

April 22, 2019
Unprompted review
Rated 5 out of 5 stars

Great customer service

It turned out the item I wanted sadly wasn’t in stock. Alistair pulled out all the stops to order one from the supplier and get it to me by the date required, with regular, friendly communication to keep me updated. I’m pleased I took a chance, would definitely recommend and use again.

April 20, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant Eco Bath Toy - Brilliant Service!

I gifted this brilliant bath toy to my nephew. He loves it and has it landing in the bath water with great gusto making a huge splash! Although he is too young to appreciate this, I love this toy due to the fact it is totally recycled and from milk bottles no less that would normally go to land fill - so it ticks all the eco boxes for me! Well done Aqua Living, just the best gift! Fab customer service with a speedy delivery. Started making my Summer essentials wish list fo all things water related already!

January 14, 2019
Unprompted review

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