Aquasoft water softeners Reviews 683

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Had no issues with watersofter install and drinking water tap. Engineer explained the installation process before starting, and was very efficient in his work, and tidied up when completed. Since... See more

Company replied

Rated 5 out of 5 stars

Tristan and his team were excellent. Their online booking system let us know when his staff member would be arriving, and we were kept up to date. The undersink filter he installed has transformed... See more

Company replied

Rated 5 out of 5 stars

Great service from a freindly team. A family run business supplying quality products at competitive prices. I've been buying salt from Aquasoft for years and when my Harvey softener needed replacing a... See more

Company replied

Rated 5 out of 5 stars

Great team in Aquasoft, totally satisfied with my sofa water in my new home. Tristan is so professional and explained all options very clearly. Neat and clean installation by Adam, he was very pleasa... See more

Company replied

Company details

  1. Water Purification Company

Written by the company

Offering a first class service to homes and businesses throughout the South East for sales, installation, service & repair for water softeners, drinking water systems, water coolers & boilers and salt delivery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

683 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Salt delivered promptly

Salt delivered promptly
Smaller size bags much better to move around
Delivery driver really helpful

July 3, 2023
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great review!

Rated 5 out of 5 stars

Great job

All went according to plan from start to finish. Arrived on time did install with no problems. Finished job and left clean and tidy. Great job.

June 28, 2023
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great review Ray!

Rated 5 out of 5 stars

quick and efficient

The fitting was very quick and efficient. The fitter was neat and tidy, cleared away all the waste and set up and explained how everything worked.

June 26, 2023
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great review!

Rated 5 out of 5 stars

Excellent service from Aquasoft

Adam turned up on time and went through the process of servicing my water softener.
It hasn’t been used for a few months, so certainly needed looking at.
Eventually I was told that all was well and the unit was in good shape.
Very happy with the service I received and with the delivery of salt.
Will probably get it serviced every eighteen months or so in the future.

June 22, 2023
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great review John!

Rated 4 out of 5 stars

A very informative engineer who…

A very informative engineer who completed the service efficiently and tidily.

June 22, 2023
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Many thanks for the review Michael! We always aim to be a 5 star company so please do let us know what we can do next time in order to get there for you!

Rated 5 out of 5 stars

Professional

Professional, friendly and reliable service. Thank you.

June 20, 2023
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great revie Scott!

Rated 5 out of 5 stars

Delivery

Delivery of a filter was made without too much delay. Very helpful staff.

June 13, 2023
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great review Christopher!

Rated 5 out of 5 stars

Professional and friendly company

The initial consultation meeting with Tristan was easy to understand and he explained all our options very clearly. Once we had decided to go ahead, an appointment was booked for installation and Adam came on the day to fit the unit. He was absolutely brilliant. We chose where we wanted the unit to be installed and he did a fantastic job installing it. The work was very neat and at the end of the job it looked like it had been part of the original design of the house and not something that was added later.

We felt very comfortable with Aquasoft right from the very first meeting. When a company is confident enough in the quality of their work to not charge you anything until the job is complete then you can be sure of getting a good result.

June 5, 2023
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great review Steve!

Rated 5 out of 5 stars

Personal visit by Tristan Coldbeck to…

Personal visit by Tristan Coldbeck to discuss our current water softener problem and give advice on new replacement.
His 'recommendation' was fitted by Adam, the company service engineer, who was very pleasant and efficient.
Aquasoft have been very helpful throughout our problem with the previous softener. We will continue to buy salt from Aquasoft who supplied salt for our previously.

May 22, 2023
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great review Alan!

Rated 5 out of 5 stars

Brilliant Service

The member of staff who came to service our water softner was extremely knowledgeable. We learnt a lot from him about how to maintain our machine so we can get the best out of it, which is so important when running a B&B.

May 18, 2023
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great review!

Rated 5 out of 5 stars

I had my water softener service by Steve

I had my water softener service by Steve. He arrived promptly was extremely peasant and helpful, was able to answer all my queries and gave the softener what looked like a very thorough service

May 17, 2023
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great review Margret!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look