Aquasoft water softeners Reviews 683

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Had no issues with watersofter install and drinking water tap. Engineer explained the installation process before starting, and was very efficient in his work, and tidied up when completed. Since... See more

Company replied

Rated 5 out of 5 stars

Tristan and his team were excellent. Their online booking system let us know when his staff member would be arriving, and we were kept up to date. The undersink filter he installed has transformed... See more

Company replied

Rated 5 out of 5 stars

Great service from a freindly team. A family run business supplying quality products at competitive prices. I've been buying salt from Aquasoft for years and when my Harvey softener needed replacing a... See more

Company replied

Rated 5 out of 5 stars

Great team in Aquasoft, totally satisfied with my sofa water in my new home. Tristan is so professional and explained all options very clearly. Neat and clean installation by Adam, he was very pleasa... See more

Company replied

Company details

  1. Water Purification Company

Written by the company

Offering a first class service to homes and businesses throughout the South East for sales, installation, service & repair for water softeners, drinking water systems, water coolers & boilers and salt delivery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

683 reviews

5-star
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No history of asking for reviews

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Rated 5 out of 5 stars

Good service

February 12, 2024
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great review Donald!

Rated 5 out of 5 stars

Great service

Great service, they squeezed me in on an emergency appointment got the problem sorted out quickly and back up and running. I can't recommend them enough.

February 5, 2024
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great review Therese!

Rated 5 out of 5 stars

Well done Aquasoft

Making the appointment with Aquasoft was very easy and confirmation was given expertly online on my mobile. Reminders were sent before the appointment date and the Aquasoft employee arrived on time. He was really good, found the fault with our water softener quickly and had it up and running in very short time. He then serviced the machine. He was also very pleasant and chatty throughout the visit. It couldn’t have been better. Well done Aquasoft.

February 1, 2024
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great review Christopher!

Rated 4 out of 5 stars

Fault and Service engineer called

The engineer attended, sorted the problem out efficiently and kindly. Thank you

February 5, 2024
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks for the review! We'd love to be a 5 star company for you - please do let us know what we can improve on for next time to make this happen!

Rated 5 out of 5 stars

Engineer was excellent

Engineer was excellent, kept us informed of progress in resolving our water softener problem right through to solution.

February 6, 2024
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great review Tim!

Rated 3 out of 5 stars

still waiting on replacement tap so…

still waiting on replacement tap so that we can use our qettle

January 19, 2024
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Reply from Aquasoft water softeners

Thanks for the review! Unfortunately we are completely beholden to Qettle on this but have done our absolute best to get resolved asap for you!

Rated 5 out of 5 stars

Water softener not working

The gentleman arrived promptly, took the machine apart to find what the problem was, fixed it and left with the machine working again, and left the place clean and tidy.

January 25, 2024
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great review Mike!

Rated 5 out of 5 stars

Great service

Secretary and admin staff always very helpful .Engineers are very courteous, and knowledgeable .
Always service with a smile. Easy to make payments

January 30, 2024
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great review!

Rated 5 out of 5 stars

First Class Products, Service & Installation

First Class Products, Service and Installation made using Aquasoft for our water softener a very smart choice. The softened water is a dream, limescale has disappeared and my daughters Eczema has massively improved. So I am a convert to softened water and recommend them highly! Thank you Tristan, Adam and the Aquasoft team.

January 26, 2024
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Reply from Aquasoft water softeners

Thanks so much for the great review Ray!

Rated 5 out of 5 stars

Quick, efficient and friendly service.

Stephen quickly identified the likely problem(s) with our water softener and was able to replace the faulty part with spare parts from his van. Quick, efficient and friendly service and water softener working as well as ever.

January 23, 2024
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great review David!

Rated 5 out of 5 stars

On time

On time. Polite

January 16, 2024
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Reply from Aquasoft water softeners

Thanks so much for the great review Keith!

Rated 5 out of 5 stars

Great service

Quick response with fast and friendly service

January 18, 2024
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so mch for the great review!

Rated 5 out of 5 stars

The technician arrived early

The technician arrived early
Extremely pleasant,efficient &
Clean worker, diagnosed the fault
Had all the parts required to repair
& told us the machine was still under
Warranty so the only charge was labour!

January 15, 2024
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great review!

Rated 4 out of 5 stars

Prompt service

January 15, 2024
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks for the review! We'd love to be a 5 star company for you - please do let us know what we can improve on for next time to make this happen!

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