Arachas Reviews 

784
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and knowledgeable, consistently providing pleasant and efficient interactions. Many people highlight the excellent service, noting the quick response times and the ease with which they secured suitable coverage at competitive rates, often finding the process straightforward and stress-free. However, some customers also noted issues with communication and service efficiency, experiencing long waiting times, unreturned calls, and misleading information regarding policy details or replacement services. Additionally, a few people reported significant delays in receiving essential documents like certificates and discs.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and effortless.... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt and professional... See more

Price

Customers consistently note positive experiences with price, often highlighting that they received the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang about renewal and had a query about the quote I'd received. Hazel (Tynan) had a look at it for me, and ensured I got the best rate possible. She was extremely helpful, polite and easy to deal w... See more

Rated 5 out of 5 stars

Another really positive experience with Sinead Swayne. Have dealt with Sinead many times over the years and also have family members who deal with Sinead and we have always found her so helpful and fr... See more

Company replied

Rated 5 out of 5 stars

Made enquiry today about a particular type of insurance. Within fifteen minutes of sending in my email I had a phone call back. Since then, I have been dealing with Sean Barry, who has been very help... See more

Company replied

Rated 5 out of 5 stars

Sinead Swayne is a pleasure to deal with . Always sends my renewal well in advance and always finds me a better quote or discount when applied . Very professional and also with a friendly and personal... See more


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Caravan and Motorhome Insurance Company
  4. Commercial Insurance Company
  5. Home Insurance Agency
  6. Insurance Broker

Written by the company

As Ireland’s largest nationwide insurance broker, Arachas has got you covered. We're here to help you on your insurance journey by delivering innovative products and exceptional service. Our aim is to make your insurance life as easy as possible - no fuss, just great cover. With over 50 years’ experience, we've built trusted relationships with our clients and insurance partners. We invest in and support our people so that they can deliver the best possible outcome for our clients. We have excellent cover available to suit a multitude of risks and more importantly, we use reliable, high quality insurance providers to give you peace of mind so you can go about your day without stressing over your insurance. We Offer: * Car Insurance * Home Insurance * Travel Insurance * Young Driver Insurance * Van Insurance * Mobile Home Insurance * Taxi Insurance * Education Insurance & many more..

We'll Protect What You Love & Make Insurance Easier.

Written by the company

90% of Customers Stay With Us Year On Year
As Ireland’s largest nationwide insurance broker, we’ve got you covered. We offer you more choice from trusted insurers. Choose the policy and price that's right for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

784 reviews

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No recent history of asking for reviews

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4.8

All reviews

(784)

418 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Norma is the epitome of professionalism…

Norma is the epitome of professionalism and efficiency. This along with Norma's friendly nature makes communication with her effortless. I am always confident in the advice given to me and can't recommend her highly enough!

February 25, 2026
Unprompted review
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Reply from Arachas

Hi Cliodhna, thank you for the review. We're delighted you had a positive experience with Norma.

Rated 5 out of 5 stars

Norma was dealing personally with many…

Norma was dealing personally with many of my renewals. She always got me the best offer and was so lovely to speak to. I’m very happy with my premium for this year as it reflects my length on the road. Thanks to all at Arachas.

February 25, 2026
Unprompted review
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Reply from Arachas

Hi Holly, thank you for the review. We're delighted you had a positive experience with Norma.

Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience working with Niamh Blomer at Arachas.

From the beginning, he was professional, approachable, and very patient. The insurance process can be quite stressful, especially when timing is important, but Niamh made everything feel straightforward and under control. He was always quick to respond, explained things clearly, and provided reassurance whenever needed.

What I appreciated most was his calm and supportive approach. It genuinely made the whole experience much easier.

I would definitely recommend Niamh and Arachas to anyone looking for reliable and professional insurance support.

January 8, 2026
Unprompted review
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Reply from Arachas

Hi Andrei, thank you for the review. We're delighted you had a positive experience with Niamh.

Rated 5 out of 5 stars

Annual House Insurance Renewal

AS I have done for the past number of years I have found that Sinead Swayne simplifies my renewal process always for me.

February 23, 2026
Unprompted review
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Reply from Arachas

Hi John, thank you for the review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

I have been dealing with Sinead Swayne…

I have been dealing with Sinead Swayne for many years now and always find it such an ease to get things done, she is extremely helpful and a pleasure to talk with. Keep it going Sinead

February 24, 2026
Unprompted review
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Reply from Arachas

Hi Owen, thank you for the review. We're delighted you had a positive experience with Sinead.

Rated 4 out of 5 stars

Renewal Home Insurance

While the cost of insurance is increasing the Arachas staff are very efficient and courteous. They get back to you very quickly with all information and your questions answered.

February 20, 2026
Unprompted review
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Reply from Arachas

Hi Anne , thank you for the review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Thank you Hazel Tynan Fountain of…

Thank you Hazel Tynan Fountain of knowledge it is lovely to get such an experienced Lady instead of a robot your customer service and experience shone through

February 19, 2026
Unprompted review
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Reply from Arachas

Hi Sean, thank you for the review. We're delighted you had a positive experience with Hazel.

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Niamh bloomer made experience of getting business insurance so easy. Thanks again niamh I have recommended you to friends in the dog grooming industry

February 2, 2026
Unprompted review
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Reply from Arachas

Hi Hayley, thank you for the review. We're delighted you had a positive experience with Niamh and for recommending us to your friends.

Rated 5 out of 5 stars

Craft insure were great to deal with…

Craft insure were great to deal with and always v efficient

February 20, 2026
Unprompted review
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Reply from Arachas

Hi Naomi, thank you for the review. We're delighted you had a positive experience with Craftinsure which is now Arachas.

Rated 1 out of 5 stars

Arachas took over John Brady…

Arachas took over John Brady Insurances last year. I had previously used Brady's as broker for cover of my Irish home. No problems and great fridndly service.
Like many I now am domiciled in the UK. This year I was told that, because of Brexit, they were unable to assist me in finding any future cover as my principal residence is not in the RoI.
That is their choice not "Brexit" legislation. The unwelcome communication was botched badly by them, by email with a standard letter as an attachment. Very poor customer service, which makes me wonder what might happen if they were involved in sorting out any claim.
My instinct is to say BEWARE don't even think of using them if you are new...but let's hope that they may sort things out for existing customers. The Brady staff seem to remain, and have always been first class

February 19, 2026
Unprompted review
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Reply from Arachas

Hi Patrick, thank you for the review & we sincerely apologise for the negative experience you had with Arachas. We take pride in servicing our customers in the best possible manner and this feedback will be taken very seriously. In the meantime, we have requested some information from you, which will help us to contact you.

Rated 5 out of 5 stars

Great customer service

Very helpful and great service

February 2, 2026
Unprompted review
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Reply from Arachas

Hi Siobhan, thank you for the review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Sports Club insurance cover

Made enquiry today about a particular type of insurance. Within fifteen minutes of sending in my email I had a phone call back.
Since then, I have been dealing with Sean Barry, who has been very helpful answering any questions I have

February 19, 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Tony, thank you for the review. We're delighted you had a positive experience with Sean.

Rated 5 out of 5 stars

I'm not a big fan of financial services…

I'm not a big fan of financial services people but I had an excellent experience with Niamh Blomer. She's a straight talker, very helpful, professional and customer focused. I can highly recommend this service and will use them again !

January 30, 2026
Unprompted review
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Reply from Arachas

Hi Carlos, thank you for the review. We're delighted you had a positive experience with Niamh.

Rated 5 out of 5 stars

Francine helped me with my renewal…

Francine helped me with my renewal today after having stressful few weeks with it she has made my day very professional and friendly to deal with thank you so much francine

February 19, 2026
Unprompted review
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Reply from Arachas

Hi Miriam, thank you for the review. We're delighted you had a positive experience with Francine.

Rated 5 out of 5 stars

We recently insured our house with…

We recently insured our house with Arachas and had a great experience from start to finish. Niamh Blomer was extremely helpful, professional, and efficient throughout the whole process. She explained everything clearly and made what can often be a stressful task very straightforward. Highly recommend both Arachas and Niamh Blomer for excellent service.

January 30, 2026
Unprompted review
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Reply from Arachas

Hi Nikita, thank you for the review. We're delighted you had a positive experience with Niamh.

Rated 5 out of 5 stars

I worked with Niamh Blomer in regards…

I worked with Niamh Blomer in regards to self build insurance. She was extremely helpful throughout the process and explained everything thoroughly. Any issue or question I had was resolved within the hour. Highly recommend Arachas and Niamh to anyone in future.

November 28, 2025
Unprompted review
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Reply from Arachas

Hi Gareth, thank you for the review. We're delighted you had a positive experience with Niamh.

Rated 5 out of 5 stars

Very good experience

Very good experience. Niamh Blomer was very helpful, professional & proactive in ensuring that all information required was provided when doing a quote for a self-build policy recently. She even took the time to compare two other quotes which I had, with the Arachas quote. Top class.

January 30, 2026
Unprompted review
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Reply from Arachas

Hi Anne, thank you for the review. We're delighted you had a positive experience with Niamh.

Rated 5 out of 5 stars

A staff member Salena was fantastic she…

A staff member Salena was fantastic she couldn’t have been more helpful,
I had made a few phone call to the office but Selena was so helpful today she sorted everything for me and replied back with an e mail as promised within almost an hour.

February 18, 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Joan, thank you for the review. We're delighted you had a positive experience with Salena.

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