Arcadia Finance Reviews 

2,732
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 862 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its excellent service and user-friendly online experience. Many highlight the quick and efficient process, noting that applications are fast and funds are often received promptly. Reviewers appreciate the helpful and responsive customer service, which provides assistance and various loan options. However, some customers noted difficulties with loan approvals, reporting they did not receive a loan despite applying. Others experienced payment issues, such as money sent to the wrong account or receiving less than requested. Additionally, some reviewers faced repeated documentation requests or a lack of follow-up.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its speed, reliability, and efficiency.... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising its speed, ease, and... See more

Payment

Customers had ambiguous experiences with payment, with some reporting quick and immediate payments after loan... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers appreciating the quick assistance,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and urgent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service is generally excellent, the look and feel of the website is user friendly. The only thing I want to give constructive feedback on is some of the staff being abrasive on the two occasions... See more

Company replied

Rated 4 out of 5 stars

The prompt response to assuring me with information and also response to my email. 3 weeks after my daughter passed in the process of grieving, I needed help to take my younger daughter to see a docto... See more

Company replied

Rated 4 out of 5 stars

Wallet money 💰 is very hard to withdraw without knowledge is better when straight sent to account

Company replied

Rated 5 out of 5 stars

The experience was fast and easy with only your bank statement anf company details poooff like that money in same time.

Company replied


Company details

  1. Non-Bank Financial Service
  2. Finance Broker

About Arcadia Finance

Written by the company

A trusted loan comparison service

What is Arcadia Finance?

Arcadia Finance is a free service that helps you in the search of loans by connecting you to a variety of different banks and lenders with one loan application. By filling up the loan application you will get multiple loan offers, which you can compare and select the most suitable offer.

✔ Loan R100 - R350 000

✔ Quick loan offers

✔ Free application without commitment

APPLY NOW
We work with well-known, trusted and NCR licensed lenders in South Africa.

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(2,732)

857 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I sent through 3 months bank statements…

I sent through 3 months bank statements and agent requested for dates that is not on my statement. Very annoying

July 14, 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Raeez,

Thank you for raising this. We understand how frustrating that must have been. Please note that Arcadia Finance is a loan comparison service and we do not request or review bank statements directly. This would have come from the lender or their agent. We'd recommend contacting them directly to resolve the query.

Kind regards
The Arcadia Finance Team

Rated 5 out of 5 stars

Doing good thanks

Doing good thanks

July 12, 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thank you, Yonela! Really pleased the experience left a positive impression. We appreciate the feedback.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Service is excellent

Service is excellent, straight forward application and the payment was paid on time. Thank you

July 18, 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thanks, Nobuhle! Excellent, straightforward and on time. Three boxes ticked. Really pleased the whole experience stood out for you.

Kind regards,
The Arcadia Finance Team

Rated 1 out of 5 stars

I didn't get what I was looking for

I didn't get what I was looking for

July 18, 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Mbali,

Thank you for the feedback. We're sorry to hear that. As a loan comparison service, the final outcome depends on each lender's criteria, which is outside of our control. If you'd like us to look into your application, feel free to get in touch.

Kind regards
The Arcadia Finance Team

Rated 5 out of 5 stars

Simple

Simple , easy and transparent

July 16, 2026
Arcadia Finance logo

Reply from Arcadia Finance

Appreciated, Floris! No hidden surprises, just a clear and straightforward experience. Means a lot to hear that.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

100%

It was great and fast

July 17, 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thank you, Jabulani! Great and fast is always what we aim for. Really pleased it delivered on both.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Good

Application

July 7, 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thanks, Fani! Five stars is always wonderful to hear. Really pleased the application process left a positive impression.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Application and payment

Application and payment

July 16, 2026
Arcadia Finance logo

Reply from Arcadia Finance

Appreciated, Joao! A smooth application and timely payment is always the goal. Five stars is always wonderful to see.

Kind regards,
The Arcadia Finance Team

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