Terrible company! My client did not receive her order as was “out of stock” and now hasn’t received her refund for over 4 weeks. DO NOT USE!!!!!!! I have reported to trading standards
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See what reviewers are saying
I had bought from hairkings for years until I found Archie Lloyd’s. Their hair doesn’t compare to any other brand. So much smoother, feels like real hair, looks more realistic, washes so much better,... See more
Company replied
I had such a great experience doing the weft course! The training was really informative and hands on, and I left feeling confident and excited to get started. The girls running the course were so fr... See more
They thought of EVERYTHING! 💎 Obsessed is an understatement! The hair is so soft and natural, and the aftercare products keep it looking flawless. 🧴 I couldn’t believe the free gifts—they were the... See more
Company replied
Company details
Written by the company
Award-Winning Hair Extensions Supplier & Training Academy With a global network of stockists and a dedicated following on social media, we deliver exceptional hair extensions that boost your confidence and help you look and feel your best. From premium professional extensions to easy clip-in options, and backed by our award-winning training academy offering over 12 advanced extension methods, we’ve got everything you need to elevate your style. We're Here for You! Our friendly customer service team is ready to assist you via email, phone, or social media DMs. Available Monday to Friday, 8am to 5pm, we guarantee a response within 48 hours. Whether you need help with color matching or selecting the ideal product, our expert team is here to guide you. We ship to over 190 countries in local currencies, with express delivery options for UK and Ireland customers. Please note: We will only respond to reviews that have an order number attached.
Contact info
15a Hill Street, BT34 2BN, Newry, United Kingdom
- 07355 699114
- alhairextensionslimited@outlook.com
- archielloydshairextensions.com
3.8
Great
98 reviews
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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Best hair!…
I have been buying my hair extensions from Archie Lloyds for so many years now. The hair is such good quality and lasts me a whole year! Wouldn’t go anywhere else.
March 24, 2025
Reply from Archie Lloyds Hair Extensions
Hi Sarah,
Thank you for taking the time to leave this glowing review. We are so grateful to have you as one of our loyal customers. Our aim is always to provide every customer with the most amazing hair extensions that will last them over a year with the correct aftercare. Thank you for always supporting our brand and we hope you love your next set!
-The AL Team x
First class service
A friend recommended Archie Lloyd's hair extensions to me and I am so glad I listened to her! I couldn't be happier with my experience! The girls are extremely helpful and responsive! I had so many questions about length and colour and they were more than happy to help me! First class service 🥰
April 23, 2025
Unprompted review
Reply from Archie Lloyds Hair Extensions
Hi Lauren,
Thank you so much for your kind words — your review truly made our day! 🥰
We're so happy to hear that you had such a positive experience with us and that your friend’s recommendation lived up to your expectations!
Our team always aims to offer the very best support, so it means the world to know you felt well taken care of. We're thrilled you’re loving your hair extensions, and we’re always here if you have any more questions or need a little styling advice in the future.
Thanks again for choosing Archie Lloyd's — and please thank your lovely friend for sending you our way!
-The AL Team x
The best!!
Really happy with the service. It was easy to find what I was looking for from length, colour and quality. I was on the hunt for a new supplier as my previous one had a long turnover and I'm over the moon for the swift change in delivery as I need my birthday hair soon and it's Easter. I will most certainly be ordering for my clients.
April 18, 2025
Unprompted review
Reply from Archie Lloyds Hair Extensions
Hi Tashica,
Thank you so much for your lovely feedback! We’re absolutely thrilled to hear you had such a smooth experience — especially with something as important as birthday hair (and around Easter too!).
We’re so glad you found what you needed easily and that our fast delivery could help when timing mattered most. It means the world to have you as a loyal customer, and we’re so excited to support you and your clients going forward.
-The AL Team x
4in1 extensions
I have recently completed the 4in1 training course with Archie Llyods hair extensions. I didn't no what to expect when I was choosing 4 different methods and it was going to be done all in one class. It actually surprised me and was probly one of the best training courses I have ever done. The support through the hole class was unbelievable no question was a stupid question it was great. Best thing bout yhe class was it was small and they keep it that way so you get the attention and support you need to learn ur methods. I would definitely highly recommend them I'd your considering on doing extensions.
March 31, 2025
Unprompted review
Reply from Archie Lloyds Hair Extensions
Hi Tricia,
Thank you so much for your amazing feedback — it truly means the world to us!
We’re thrilled to hear that the 4-in-1 training exceeded your expectations and that you found the experience so valuable. Creating a supportive, hands-on learning environment is exactly what we aim for, and it's wonderful to know that the smaller class size made a difference for you.
Your kind words and recommendation mean so much, and we're so grateful to have been part of your extension journey. We can't wait to see where your new skills take you!
-The AL Team x
Really enjoyed it
I really enjoyed the day everything was really good .
I felt like there could have been a bit more on mesh integration training as it’s an advanced service. teacher was very helpful 🙂 training acedemy was lovely 🩷
March 5, 2025
Reply from Archie Lloyds Hair Extensions
Hi Geraldine,
Thank you so much for your lovely review!
We’re truly honoured to be part of your mesh integration journey and so pleased you chose to train with us. We hope the additional training proves valuable — our goal is always to ensure every student leaves feeling confident, supported, and fully informed.
We’re incredibly grateful to have you as a student and can’t wait to see all you go on to achieve!
-The AL Team x
Had a great morning training in mens…
Had a great morning training in mens hair systems. Was a in as a small group which let Denise go over everything in detail and really get that 1 to 1 feel with the education. Traveled over from scotland and Donna was so helpful over email in the weeks before going so massive thank you.
March 31, 2025
Unprompted review
Reply from Archie Lloyds Hair Extensions
Hi Corey,
Thank you for the lovely feedback! We're so glad you enjoyed the training and found the small group setting helpful for that personal touch with Denise.
Huge thanks as well for making the journey from Scotland — and we're thrilled Donna was able to support you beforehand. Wishing you all the best in your hair systems journey!
-The AL Team x
The customer service is absolutely…
The customer service is absolutely terrific, I like to be very precise and sure with my orders and so had a lot of difficult questions, specifically about the colour and delivery time, but Donna over Whatsapp was absolutely fantastic in not only her response time (even replying to me out of business hours in her personal time), but also in answering my colour related questions in full and clear detail. I really appreciate it as buying hair is an important choice and investment, and Donna did everything she could to not only get me the hair in a shorter amount of time than was stated on the website (as I had moved my hair appointment sooner), but also was very patient with me when I was stressed. She's very good at handling and dealing with queries efficiently, and when it comes to buying hair again I will definitely return here as my experience has shown me that this is a trustworthy business and that I am in safe hands here. Thank you Donna for all your help, you are brilliant!
March 27, 2025
Unprompted review
Reply from Archie Lloyds Hair Extensions
Hi Sophia,
Thank you so much for your incredibly kind and thoughtful review — it truly means the world to us!
We're absolutely thrilled to hear that Donna was able to support you so thoroughly and attentively. We completely understand how important it is to feel confident and reassured when making a purchase like this, and we're so glad she could make the process smoother for you, even under time pressure.
Your words about trust and feeling in safe hands are exactly what we strive for with every customer. We'll be sure to pass on your lovely message to Donna — she’ll be over the moon to hear it!
We can’t wait to welcome you back when you're ready for your next order. Thank you again for your trust and support!
-The AL Team x
Wonderful Customer Service
I haven’t installed the extensions yet, but the feel of them are amazing. Their customer service is wonderful as well. I emailed them several times and they always responded in a timely manner.
March 25, 2025
Unprompted review
Reply from Archie Lloyds Hair Extensions
Hi Candice,
Thank you so much for your kind words! We're so glad to hear you're happy with the feel of the extensions and that our customer service team was able to support you promptly.
We hope you absolutely love your extensions — we can't wait to see them installed! If you need anything else, we're always here to help.
-The AL Team x
STAY AWAY 😡I ordered 26 inch they were 24.5 inch I…
I ordered 26 inch they were 24.5 inch I ordered ice white they were yellow no help at all just back and forth with emails
I also provided pictures and had to wait weeks for them to arrive
I also ordered black tapes I had to ask for them to be posted after 3 weeks when they arrived my client was away then I was away so they went opened for a week and half my client opened them and was not happy brown and blonde bits through it videos were sent and again nothing at all was done we will never use this company again
I can provide emails asking for items to
Be sent and the pictures showing were not delivered to correct address I had to track it down!!
As stated in emails I had to ask for hair to be sent by that time the lady was away on holiday hensce why she never seen it as video provided you seen her open it and commenting wrong colour as provide by email pictures the extenions were NOT ice white and 24.5 in length clearly you can this
February 17, 2025
Reply from Archie Lloyds Hair Extensions
Good Afternoon Karen,
Thank you for your review. I’d like to take a moment to clarify the situation once again. As you know, you placed a custom order for specific lengths, which are non-returnable.
We have done our very best to assist you, but your concerns have changed multiple times. Initially, you stated that you had not received the hair, yet when we provided photographic evidence confirming it was delivered to your Address you then advised your neighbour had it, the issue then became the colour. After that, the concern changed to it not being the correct shade, and then to the length. We have provided full proof that you received the shade you requested and the proof of weight and length.
It’s also important to note that the hair has been in your possession well beyond the four-week return window, and as it has been opened, this unfortunately voids the return eligibility. Additionally, when you first received the item several weeks ago, there were no reported issues.
We always strive to provide the best possible service, and we have gone above and beyond to address your concerns. However, we must also be fair and consistent with our policies. We hope this clarifies our position, but if there’s anything else we can do to assist, please do let us know.
Best regards,
A friendly warm atmosphere!
A friendly warm atmosphere the moment I walked into the Archie Lloyds office and the fact I was made to feel so at ease. I wasn’t sure if the type, length or even colour of extensions I should get but I need not have worried. Donna and the team talked me through all my options and answered all my questions.
I highly recommend a visit to the girls if you need practical advice and if you are a novice like me!
January 9, 2025
Unprompted review
Reply from Archie Lloyds Hair Extensions
Hi Grainne,
Thank you so much for your lovely words! 💕 We’re absolutely delighted to hear that you felt welcomed and at ease from the moment you walked in. Helping you find the perfect extensions was our pleasure, and we’re so happy you trusted us with your hair journey! If you ever need more advice or just fancy a chat, our doors are always open.✨- Love, The AL Team x
I am so sorry happy and impressed with…
I am so so happy and impressed with my extensions. They are of such good quality and feel amazing. They are so easy to wear and style. I can’t recommend Donna enough she is a wealth of knowledge and really cares about what is best for you and your hair.
January 22, 2025
Unprompted review
Reply from Archie Lloyds Hair Extensions
Hi Louise,
Thank you so much for your kind words! It makes us so happy to hear that you’re loving your extensions and finding them easy to wear and style. It was an absolute pleasure helping you, and I truly appreciate your trust in me. Your hair deserves the best, and I’m so glad you’re happy with the results! 💕 -love AL Team x
Couldn’t recommend enough
Couldn’t recommend enough! In love with my hair! Thanks so much x
January 21, 2025
Unprompted review
Reply from Archie Lloyds Hair Extensions
Hi Sarah,
Thank you so much for your kind words! We’re thrilled to hear that you’re in love with your hair – that makes us so happy! Thanks again, and we can’t wait to help you with your hair again soon! - The AL Team x
I done my training with Archie Lloyds…
I done my training with Archie Lloyds hair extensions, specifically in Mens toupee, they were helpful and very informative and made the process very relaxing. Would highly recommend for anyone looking to expand their services in their hairdressers/Barbershop.
November 5, 2024
Unprompted review
Reply from Archie Lloyds Hair Extensions
Hi Alex, Thank you so much for your lovely review! We’re so pleased to hear you enjoyed your training with us. It’s wonderful to know we could support you in expanding your services, and we truly appreciate your recommendation. Wishing you all the best in your hairdressing and barbering journey – we’re always here if you need us!- The AL Team x
Had my hair done by the beautiful Donna…
Had my hair done by the beautiful Donna from Archie Lloyd’s today in Newry,, amazing hair extensions that feels and looks like real hair,, would definitely recommend, beautiful colours and long lasting results
January 17, 2025
Unprompted review
Reply from Archie Lloyds Hair Extensions
Hi Grace,
Thank you so much for the lovely review! 💖 We’re thrilled you’re loving your new hair—Donna really is amazing, isn’t she? 😍 We’re so glad the extensions feel and look perfect for you.
If you ever need anything you know where to find us. - The AL Team x
Always on hand no matter what time of…
Always on hand no matter what time of day to advise and guide us stylists with our orders
Usually fast delivery any issues are resolved straight away.
Hair is very good quality I use Archie Lloyd-hair and accessories regularly on all my extension clients and always receive positive feedback on the quality of the hair. Thank you 🙏
January 16, 2025
Unprompted review
Reply from Archie Lloyds Hair Extensions
Hi Teresa,
Thank you so much for your amazing feedback! 🥰 We’re so happy to hear that our team has been there to support you whenever you need it—it’s what we’re here for! 💕 It’s also great to know you and your clients are loving the quality of our hair and accessories.
We really appreciate your continued support and trust in us. If you ever need anything, you know where we are! - The AL Team x
Quality of hair
What made my experience great is their customer service which is fantastic and it was before I received my hair. And they reached out to ME! The hair is soft, beautiful, no shedding and not birds nest!!
December 17, 2024
Reply from Archie Lloyds Hair Extensions
Hi Sheri,
Thank you so much for your kind words! We're thrilled to hear that our customer service made such a positive impression on you, even before you received your hair. It’s our goal to make every step of your experience smooth and enjoyable! We're so glad you're happy with the quality of the hair—soft, beautiful, and no shedding is exactly what we aim for! 😊
If there's anything else we can do for you, don’t hesitate to reach out. Thank you for choosing us! ❤️- The AL team x
Fantastic brand
Fantastic brand, customer service is first class! Highly recommend
January 9, 2025
Unprompted review
Reply from Archie Lloyds Hair Extensions
Hi TracyAnn, Thanks so much for your kind words. We are delighted that you have recognised our commitment to providing the best customer service in the hair extension industry! We hope to do business with you again soon- The AL Team x
Great customer service
Great customer service, they go above and beyond here!
January 8, 2025
Unprompted review
Reply from Archie Lloyds Hair Extensions
Hi Sarah,
We’re so glad to hear you had such a positive experience with us! Our goal is always to provide exceptional service, and your kind words mean the world. Love, The AL Team x
Excellent
Donna and her team were so helpful with choosing what extension type and shade would best suit my hair, my styling needs and budget. Will absolutely use their services again!
December 19, 2024
Unprompted review
Reply from Archie Lloyds Hair Extensions
Hi Denise,
Thank you for trusting us with your hair needs! We’re delighted Donna and our team could provide a personalised experience for you. We look forward to working with you again! Love, The AL Team x
All round excellence
Excellent service and items. Great customer service also very prompt & professional
Would highly recommend
November 29, 2024
Reply from Archie Lloyds Hair Extensions
Hi Sonya,
Thank you for taking the time to share your experience! We’re so happy to hear you’re satisfied with our service and products. Your recommendation is greatly appreciated! 😊💖 Love, The AL Team x
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