Arka Reviews 2,645

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that many items, including silver hoops, have lasted for years. The pricing is frequently highlighted as very reasonable and offering great value, making unique jewelry accessible. Reviewers also appreciate the consistently fast delivery and the care taken with packaging, often describing it as nicely done. The overall service is frequently described as excellent, with many people expressing their loyalty and satisfaction with the company. However, some customers also noted issues with product quality, with certain items breaking easily or tarnishing quickly. A few other people also felt that the product photos did not accurately represent the items received, particularly regarding color and design, and some found certain jewelry designs difficult to wear or fragile.

What people talk about most

Product

Consumers consistently express satisfaction with the product quality, often highlighting the unique and... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the high quality... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Price

Reviewers consistently express satisfaction with the pricing, often highlighting the great value and... See more

Service

Users describe positive interactions with service, consistently highlighting it as great and excellent.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been ordering since I was 15 yrs old, now nearly 32! Only had one item in that time I didn’t rate (Labret went weird/tarnished really quickly) however, everything else and bought quite a few thin... See more

Company replied

Rated 5 out of 5 stars

Been a customer of Arka for a while now and own many pieces of their jewellery which is both great quality but also great value and won't break the bank. Delivery is always super quick and being a loy... See more

Company replied

Rated 5 out of 5 stars

Top class products from a great wee company who make their customers feel very valued. Very reasonably priced. Also items are sent out very swiftly I personally don’t buy my flesh tunnels & plugs anyw... See more

Company replied

Rated 5 out of 5 stars

Every time I have purchased from ARKA, they deliver very quickly, and everything is very high quality and as pictured. I especially love that their selection of labret jewellery is not too big and chu... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

Arka have been selling ear stretching and tribal inspired jewellery online since 2005. We are based in Brighton in the UK and sell worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,645)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Arka da lover a fast and reliable service. I’ve been using them
For about a year now and cannot fault them!

July 27, 2023
Arka logo

Reply from Arka

Thanks Frankie!

Rated 5 out of 5 stars

A repeat purchase from the wonderful…

A repeat purchase from the wonderful team at Arka.

This time, they went the extra mile by holding on to my order until I had returned from holiday (I lost my plugs during a flight, so needed a replacement pair, and didn’t want them delivered till I returned home)

Arka have always been great when it comes to customer service, Mark, Lucia and the team have a great understanding of customer service, which keeps old customers coming back, and new customers becoming regular old customers.

July 3, 2023
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Reply from Arka

Thanks very much for this lovely review Jeff!

Rated 5 out of 5 stars

Great company

Products arrived a day after dispatch (UK to UK)
Great quality products, will be ordering again!

June 4, 2023
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Reply from Arka

Thanks for the review Russ!

Rated 5 out of 5 stars

Great quality products

Great quality products, interesting and beautiful designs, and quick delivery. Thank you

June 5, 2023
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Reply from Arka

Thanks for the review Gee!

Rated 5 out of 5 stars

I don’t buy anywhere else!

Arka is my go to shop for body jewellery so I am a repeat customer and always happy with the quality of product and speedy delivery. I even got a free pair of earrings too, maybe it’s because I forgot to use my discount voucher? Who knows but either way it was a lovely surprise thanks again arka 👍🏻✨

June 4, 2023
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Reply from Arka

Hi Charlotte! Thanks for the lovely review... and thanks for being a repeat customer! x

Rated 5 out of 5 stars

Love this company

Love this company, really great quality jewellery for amazing prices, and super fast delivery!!

May 30, 2023
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Reply from Arka

Thanks for the great review Lola!

Rated 5 out of 5 stars

I am in awe of the captivating designs…

I am in awe of the captivating designs available at this jewelry store. From intricate details to bold statements, the pieces showcase true artistry. The stunning colors add a touch of brilliance to each creation.

May 12, 2023
Unprompted review
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Reply from Arka

Hi Lydia! Thanks for the lovely review! It's great to know you appreciate our collection!

Rated 5 out of 5 stars

Brilliant ☺️

What I really, really like about the company is that, although my tunnels are 6mm ( small compaired to others 😥) there is still plenty of pretty choices to be had 😁. I have recommended Arka to friends.
The services is also amazing. Thank you all 🌻

May 1, 2023
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Reply from Arka

Thank you very much for the lovely review Caron! 😁

Rated 1 out of 5 stars

Jewellery has gone down in quality

Jewellery has gone down in quality. I've been buying earrings from arka for at least 10 years now. My old earrings were wooden and beautifully carved, and still get comments. These new ones are cheaply made and don't stay on. The clasps are dysfunctional. The previous peg designs were way better and stable. I hate to give arka a bad review, as I've loved their stuff for ages, and have been recommending them and giving out the website to anyone who comments on my earrings (beautiful carved tribal wing designs, all wood - no longer available on the site). Sadly I can't recommend them any more.

Edit: I have downgraded the review further after the snarky response from the shop. A) I did not know I was entitled to a refund (how about politely suggesting that? Also, will you cover the shipping to get the earrings back to you, or will you just refund directly? I would have been mollified by that, and changed my review accordingly). B) your explanation of the clasp issue underscores that it is a bad design: why continue using a design whereby the weight of the earrings or "normal wear" will cause it to come undone, and risk losing the earring? Also, C) yes, I did try re-bending them, and - as you say - it continues to get bent out of shape every time you handle the earrings, and they fall out (every time I have tried to wear them). I have given up at this "fix" that is not fix. It is frustrating and not functional. The previous designs were much better. Oh, and D) you might be using the same people, but the design quality is poorer - case in point, clasps that do not stay in. My earlier 9 pairs of earrings that I have never come out. I love them so much. You do not sell them any more. You only sell these defective brass clamp ones in similar styles. So yes, the quality of the design has gone down. Happy to discuss further. Would have appreciated a polite education about the refund policy, rather than the snarky and (not so) passive aggressive response.

April 3, 2023
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Reply from Arka

You do know that you were entitled to a full refund for any item that you did not like or want? Why didn't you do that? It's strange when people keep items they dont like and instead make a bad review?!

Our quality has not gone down. We use the same guys making our items as we always have.

The £15 earrings you bought have a brass 'clasp' bar which goes through the ear. This can sometimes get bent during normal wear but can easily be bent back into shape to keep it fitting properly. Did you try that?

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