I’ve been ordering since I was 15 yrs old, now nearly 32! Only had one item in that time I didn’t rate (Labret went weird/tarnished really quickly) however, everything else and bought quite a few thin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Arka have been selling ear stretching and tribal inspired jewellery online since 2005. We are based in Brighton in the UK and sell worldwide.
United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality products at a very reasonable price. Very quick shipping too.

Reply from Arka
Arka da lover a fast and reliable service. I’ve been using them
For about a year now and cannot fault them!

Reply from Arka
A repeat purchase from the wonderful team at Arka.
This time, they went the extra mile by holding on to my order until I had returned from holiday (I lost my plugs during a flight, so needed a replacement pair, and didn’t want them delivered till I returned home)
Arka have always been great when it comes to customer service, Mark, Lucia and the team have a great understanding of customer service, which keeps old customers coming back, and new customers becoming regular old customers.

Reply from Arka
always great service from arka. arrived next day. beautiful jewellery. thank you

Reply from Arka

Reply from Arka

Reply from Arka
Products arrived a day after dispatch (UK to UK)
Great quality products, will be ordering again!

Reply from Arka
Great quality products, interesting and beautiful designs, and quick delivery. Thank you

Reply from Arka
Arka is my go to shop for body jewellery so I am a repeat customer and always happy with the quality of product and speedy delivery. I even got a free pair of earrings too, maybe it’s because I forgot to use my discount voucher? Who knows but either way it was a lovely surprise thanks again arka 👍🏻✨

Reply from Arka
Super fast delivery. Well packaged. Lovely tunnels. Also, received a free gift which was very fantastic, thankyou

Reply from Arka
Great products and fast delivery. Would highly recommend.

Reply from Arka
Once again thank you Arka family for the great service, great product and swift delivery as always🙏
Until next time,
One Love and Blessings ❤️💛💚

Reply from Arka
I always get quality equipment from Arka at good prices, I get regular updates with discounts which I always use to keep up with some new gear.

Reply from Arka
Love this company, really great quality jewellery for amazing prices, and super fast delivery!!

Reply from Arka
I am in awe of the captivating designs available at this jewelry store. From intricate details to bold statements, the pieces showcase true artistry. The stunning colors add a touch of brilliance to each creation.

Reply from Arka

Reply from Arka
What I really, really like about the company is that, although my tunnels are 6mm ( small compaired to others 😥) there is still plenty of pretty choices to be had 😁. I have recommended Arka to friends.
The services is also amazing. Thank you all 🌻

Reply from Arka
Jewellery has gone down in quality. I've been buying earrings from arka for at least 10 years now. My old earrings were wooden and beautifully carved, and still get comments. These new ones are cheaply made and don't stay on. The clasps are dysfunctional. The previous peg designs were way better and stable. I hate to give arka a bad review, as I've loved their stuff for ages, and have been recommending them and giving out the website to anyone who comments on my earrings (beautiful carved tribal wing designs, all wood - no longer available on the site). Sadly I can't recommend them any more.
Edit: I have downgraded the review further after the snarky response from the shop. A) I did not know I was entitled to a refund (how about politely suggesting that? Also, will you cover the shipping to get the earrings back to you, or will you just refund directly? I would have been mollified by that, and changed my review accordingly). B) your explanation of the clasp issue underscores that it is a bad design: why continue using a design whereby the weight of the earrings or "normal wear" will cause it to come undone, and risk losing the earring? Also, C) yes, I did try re-bending them, and - as you say - it continues to get bent out of shape every time you handle the earrings, and they fall out (every time I have tried to wear them). I have given up at this "fix" that is not fix. It is frustrating and not functional. The previous designs were much better. Oh, and D) you might be using the same people, but the design quality is poorer - case in point, clasps that do not stay in. My earlier 9 pairs of earrings that I have never come out. I love them so much. You do not sell them any more. You only sell these defective brass clamp ones in similar styles. So yes, the quality of the design has gone down. Happy to discuss further. Would have appreciated a polite education about the refund policy, rather than the snarky and (not so) passive aggressive response.

Reply from Arka
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.