I’ve been ordering since I was 15 yrs old, now nearly 32! Only had one item in that time I didn’t rate (Labret went weird/tarnished really quickly) however, everything else and bought quite a few thin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been a customer of Arka for a while now and own many pieces of their jewellery which is both great quality but also great value and won't break the bank. Delivery is always super quick and being a loy... See more
Company replied
Top class products from a great wee company who make their customers feel very valued. Very reasonably priced. Also items are sent out very swiftly I personally don’t buy my flesh tunnels & plugs anyw... See more
Company replied
Every time I have purchased from ARKA, they deliver very quickly, and everything is very high quality and as pictured. I especially love that their selection of labret jewellery is not too big and chu... See more
Company replied
Company details
Information provided by various external sources
Arka have been selling ear stretching and tribal inspired jewellery online since 2005. We are based in Brighton in the UK and sell worldwide.
Contact info
United Kingdom
- arka@arka-shop.co.uk
- arka-shop.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service. And a good range of products with very quick delivery. Will definitely buy from again.
April 27, 2023
Reply from Arka
Thanks for the great review Sam!
Great tunnels
Great tunnels. Can't believe how quickly they got delivered. Will definitely be buying from you guys again!
April 27, 2023
Reply from Arka
Thanks Adam!
Amazing!
Great company, literally express delivery - I'm convinced they bend time and space - and very nice jewellery ❤️
April 25, 2023
Reply from Arka
Thanks Joanna!
STILL haven't received the order
STILL haven't received the order and have been told that I will not get a refund until the items are returned. Australia Post have no tracking, which indicates the parcel has not reached the country.
April 27, 2023
Unprompted review
Reply from Arka
HI Sharyn, you didn't choose tracked shipping for the two wooden plugs which is why there is no tracking. I agree this delivery has taken a lot longer than it should have done. Orders which are undelivered for some reason are usually returned to us and the we can make the refund. Otherwise we need to wait enough time has elapsed to declare the order 'lost' and then we make a refund. Sorry about this, but non tracked orders Australia are sometimes delayed and this is not something we have any influence over.
I couldn't be happier with my purchase…
I couldn't be happier with my purchase from this jewelry store - the quality of the jewelry and the smooth delivery were both top-notch.
April 3, 2023
Unprompted review
Reply from Arka
Thanks for the review Demi!
What could we have done better to get 5 stars?
I have shopped with Arka for many times…
I have shopped with Arka for many many years and bought lots of jewelry and in that time I have had 1 Pair tinge. I sent them an email about it and they got back to asked me to send them back and with in a week I had a new pair through my door.
I'm so happy to recommend these guys to anyone.
Danny Somerset
March 29, 2023
Reply from Arka
Thanks Danny! We only want happy customers!
Easy website to use excellent…
Easy website to use excellent communication and delivery service
March 28, 2023
Reply from Arka
Thanks Wayne!
Products are always fantastic quality
Products are always fantastic quality. Really good service and my orders are always received really quickly.
March 28, 2023
Reply from Arka
Thanks Nicola!
My first time buying from this brand…
My first time buying from this brand and I must say I am impressed! With the fast delivery, customer service and their products. Definatley buy again
March 27, 2023
Reply from Arka
Thanks very much for the great review Shanice!
Postage fast arrived 2days after…
Postage fast arrived 2days after ordering.
The nose stud that I ordered I assumed would fit but the width of the bar was too big for my current piercing.
Have always ordered from arka love the shop just disappointed that I assumed it would fit.
March 26, 2023
Reply from Arka
Hi Ruth,
Thanks for the review. Sorry to hear you couldn't fit the nose stud. The one you bought was stated as being 1mm. Most people have their nose pierced at 18G (1mm) but if you only usually wear thinner silver studs at 0.8mm then the hole will close up a bit and make it hard to get 1mm studs in. I can only think that's what's happened.
Drop us an email and I think we could sort you something to replace it. :-)
Reply from Arka
Thanks for the great review!
A great company that cares about its…
A great company that cares about its customers. All enquiries dealt with quickly and always good advice.
Fast delivery and top quality products.
March 7, 2023
Reply from Arka
Thanks very much Andrew!
Love Arka's stylish and quality…
Love Arka's stylish and quality products. Great selection and very quick to post.
March 6, 2023
Reply from Arka
Thanks for the lovely review Annie!!
Amazing jewellery
Items are beautiful I haven’t taken the bracelet off since it arrived and the ear weights are so pretty.
Really fast delivery and really happy with my purchases
March 7, 2023
Reply from Arka
Very pleased to hear you like the jewellery! Thanks for the review!
Lovely item packaged beautifully
Lovely item packaged beautifully, speedy delivery and good communication
March 8, 2023
Reply from Arka
Thanks very much Jane!
Brilliant quality
Brilliant quality
Super fast delivery
I would highly recommend this company
March 3, 2023
Reply from Arka
Thanks Jamie!!
Beautiful jewellery
Beautiful jewellery at a better price than anywhere else. Always arrives quickly and customer service is fantastic if you have any questions or issues.
February 28, 2023
Reply from Arka
Thanks very much Cassandra!
My favourite place to purchase…
My favourite place to purchase stretched lobe accessories and care! I will even put off getting a product I need until it is back in stock on the website because I don't want to buy from anywhere else. Always a very speedy delivery and often handy discount codes offered.
February 27, 2023
Reply from Arka
Thanks very much for the lovely review Hannah!
...exelent
.... the main thing is ... was Quick ! Thank You and All The Best ( have used , several times and service was always exelent !! )
Mocsa from " Putney Anarchy Terror Crew" ....
February 9, 2023
Reply from Arka
Ha ha thanks to the Terror Crew!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.