Artisan Deli Market Reviews 1,397

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of products, highlighting the ability to customize hampers with high-quality items. Many appreciate the ease of the ordering process and the prompt, reliable delivery service, often noting that gifts arrived on time and were well-received. The overall service is consistently described as excellent, with many consumers expressing satisfaction with the entire experience. However, some customers were dissatisfied with issues related to delivery dates not being honored, or products being substituted or missing from their orders. A few people also felt that the products offered were not unique and could be found elsewhere, and some experienced problems with damaged parcels upon arrival.

What people talk about most

Product

Users describe positive interactions with product. Customers are delighted with the wide range of products,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising on-time deliveries and efficient... See more

Order

People report positive experiences with order. Customers found the ordering process straightforward and easy,... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the high quality of the products,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the premium... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The experience was exemplary. So easy to order, delivery on time, and more importantly delicious goods. The hamper was a gift(hamper also super) and my friends were extremely impressed with the wine... See more

Rated 5 out of 5 stars

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted w... See more

Rated 5 out of 5 stars

First time ordering a hamper from Artisan Deli Market and very happy with the entire experience. They were super kind, patient and helpful via email and then on the phone, and delivered on time... See more

Rated 5 out of 5 stars

We ordered a hamper as a Christmas present for our daughter. We selected a wide variety of items and found the choice and ordering process to be very good. The items were all good quality from lesser... See more


Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Food, Beverages & Tobacco
  4. Food Products Supplier
  5. Gift Basket Store

Written by the company

Artisan Deli Market, nestled in Sussex, breathes new life into the gifting industry with its innovative and customer-focused approach. Established in 2020, we began our journey as a passionate deli with a vision: to offer extraordinary artisan products that delight the senses. Today, we are proud to present a bespoke range of food and drink gift hampers, offering our customers an opportunity to give unique and thoughtful gifts. Our hampers are filled with handpicked, taste-tested items, promising an unforgettable gastronomic journey with every gift. We empower our customers to express their creativity through fully customizable hampers or they can opt for our carefully curated, ready-made options. Our commitment to quality extends to our packaging as well. We go the extra mile to remain forest-neutral by using fully sustainable packaging materials and by planting trees to offset any additional usage. The respect we have for our planet is woven into the fabric of our business. Artisan Deli Market is also widely recognized for its exceptional customer service. Our advanced system ensures prompt human responses to all queries. We help guide our customers in their hamper selection process and keep them informed about their order's journey. With an energetic, young, and disruptive team leading the charge, Artisan Deli Market is far from your conventional gifting company. We continuously challenge ourselves to push boundaries and set new standards in the gifting space. Choose Artisan Deli Market and join us in redefining the art of gifting.

Our Promise:

Written by the company

Punctuality, Our Commitment
Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.
Eco-Packaging, Always
Sustainably-sourced, forest-neutral packaging with every order - for a greener planet.
Taste-Tested Quality Assured
Every product in our hampers is handpicked and tasted to ensure an extraordinary gastronomic experience.
Tailored to Delight
Customizable hampers to perfectly reflect your taste, filled with exquisite artisanal products.

Punctuality, Our Commitment

Named Day Delivery

Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The Best Gift

A friend of ours is having a rough time so we wanted to send something to cheer them up. This was the perfect option! We hand picked all the items that we knew they would love and we could control the cost with prices on everything. Especially like that the basket grew with our order. Delivery was next day as promised.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely recommend.

Absolutely recommend.

My dad absolutely loved his birthday deli hamper.
Such a brilliant company to deal with. I needed some help with an address update and it was sorted very quickly.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Lots of great hamper options and easy to use website

Lots of choice, easy to use & quick delivery. I put the wrong address and the Artisan Deli Market team were brilliant at getting back to me and correcting my error. The recipient of the hamper loved everything in it. I would recommend and would use them again.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Straightforward ordering for a luxury gift

Ordering was straightforward and there was a wide range to choose from. The goods in the hamper have been very well received by my son, he is enjoying working his way through it. Delivery was on time and the website was easily navigated.i would recommend it.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products and service

This was the second time I've placed an order with the Artisan Deli Market as I was so impressed the first time. Great choice of products, delivered bang on time and the recipient was very happy with her birthday box of goodies. Would recommend 100%.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Communication great

Bought as a thank you gift but recipients were highly delighted with choice and ingredients.
Delivered on time. Good communication.
Would choose this company again!

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Very reliable supplier of goodies

First time ordering a hamper from Artisan Deli Market and very happy with the entire experience.
They were super kind, patient and helpful via email and then on the phone, and delivered on time as promised.
Very careful packaging, and all items that required a cold environment have been in a special iced bag.
Super easy to order via the website. Fast and reliable communication from start to the end.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

When ordering I inserted the incorrect…

When ordering I inserted the incorrect contact details and emailed to amend and got a response promptly and all sorted effortlessly. Can’t fault delivery arrived when expected. My son loved the hamper. He can’t wait to try the chorizo and of course the wine! Would have no hesitation in ordering again.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Delighted

My sister was delighted by the luxury hamper I sent her as a huge thank you. It was delivered with perfect timing too. Thank you, great service!

April 2, 2026
Unprompted review

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