Artisan Deli Market Reviews 1,403

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product selection, highlighting the high quality of items and the ability to customize hampers to suit individual preferences. Many people found the ordering process easy and appreciated the timely delivery service, often noting excellent communication regarding order status. However, some customers were dissatisfied with their orders, reporting missing or substituted items that did not match their original selections. A few other people also felt that the delivery service was inadequate, with some parcels arriving damaged, lost, or delayed, particularly around peak seasons like Christmas.

What people talk about most

Product

Consumers express satisfaction with the product selection and quality. Many appreciate the ability to... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Order

Users describe positive interactions with order. Many customers found the ordering process straightforward,... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

Service

Customers had positive experiences with service. Many reviewers describe the service as brilliant, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We live in Ireland, but wanted to send a thoughful gift basket to our friends in the UK to express our sympathies. They absolutely loved the gift basket from Artisan Deli Market. It was great to be ab... See more

Rated 5 out of 5 stars

The experience was exemplary. So easy to order, delivery on time, and more importantly delicious goods. The hamper was a gift(hamper also super) and my friends were extremely impressed with the wine... See more

Rated 5 out of 5 stars

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted w... See more

Rated 5 out of 5 stars

We ordered a hamper as a Christmas present for our daughter. We selected a wide variety of items and found the choice and ordering process to be very good. The items were all good quality from lesser... See more


Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Food, Beverages & Tobacco
  4. Food Products Supplier
  5. Gift Basket Store

Written by the company

Artisan Deli Market, nestled in Sussex, breathes new life into the gifting industry with its innovative and customer-focused approach. Established in 2020, we began our journey as a passionate deli with a vision: to offer extraordinary artisan products that delight the senses. Today, we are proud to present a bespoke range of food and drink gift hampers, offering our customers an opportunity to give unique and thoughtful gifts. Our hampers are filled with handpicked, taste-tested items, promising an unforgettable gastronomic journey with every gift. We empower our customers to express their creativity through fully customizable hampers or they can opt for our carefully curated, ready-made options. Our commitment to quality extends to our packaging as well. We go the extra mile to remain forest-neutral by using fully sustainable packaging materials and by planting trees to offset any additional usage. The respect we have for our planet is woven into the fabric of our business. Artisan Deli Market is also widely recognized for its exceptional customer service. Our advanced system ensures prompt human responses to all queries. We help guide our customers in their hamper selection process and keep them informed about their order's journey. With an energetic, young, and disruptive team leading the charge, Artisan Deli Market is far from your conventional gifting company. We continuously challenge ourselves to push boundaries and set new standards in the gifting space. Choose Artisan Deli Market and join us in redefining the art of gifting.

Our Promise:

Written by the company

Punctuality, Our Commitment
Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.
Eco-Packaging, Always
Sustainably-sourced, forest-neutral packaging with every order - for a greener planet.
Taste-Tested Quality Assured
Every product in our hampers is handpicked and tasted to ensure an extraordinary gastronomic experience.
Tailored to Delight
Customizable hampers to perfectly reflect your taste, filled with exquisite artisanal products.

Punctuality, Our Commitment

Named Day Delivery

Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Truly Premium Hamper Experience

This was my first ever hamper purchase from Artisan Deli Market, and I honestly couldn’t be happier. We personalised the hamper, and from the ordering process right through to dispatch and delivery, everything was quick, smooth, and incredibly efficient.

The service genuinely felt premium, I was made to feel like a valued client every step of the way, with real attention to detail and care. The whole experience was seamless and very much five-star.

I will definitely be ordering again and wouldn’t hesitate to recommend them to anyone looking for something special.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I have used Artisan Deli multiple times for business clients and personal friends and I cannot fault the service or quality of the hampers, I've always had very positive feedback from the recipients. I only wish someone would send me one.

February 20, 2026
Unprompted review
Rated 4 out of 5 stars

My Daughter Loved It

I did not get to see it for myself, but my daughter love it! The disappointing part was that I paid extra to have it delivered on Valentine's Day, but it didn't arrive until the Monday after. :(

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely quality products

Lovely quality products, there was a mishap with my chosen day delivery but the customer service team were excellent in dealing with it. Whilst I do believe their chosen delivery company (DHL) massively let them down from reading some of the other reviews (and from my own experience), the nature of their goods might mean they have limited delivery courier options. Its very clear that this company are trying their very best to uphold service nonetheless.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect service

Ordered a pate, cheese and wine hamper for a friend late-ish on Thursday. Arrived with them on Saturday and received a delighted thank you. Great communication throughout.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

This was probably the best experience…

This was probably the best experience I've ever had sending a gift to someone! I couldn't believe how quickly it was packaged up and sent to the delivery company. The present was incredibly well received and I will absolutely be thinking of you again for any future gifts!

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Exactly the hamper I was looking for

So easy to order the perfect hamper from a wide range of items. The only company I could find that offered both Prosecco AND beer together in the same hamper which I wanted.
Fantastic efficient service and excellent communication. The recipient was very happy!
I like the simple, elegant (and reusable) packaging too.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

choose your own hamper

ordered a choose your own hamper as a gift. it was all delivered on time and extremely well received. All the products were a great hit!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional

Exceptional! My friend loved the hamper, it was delivered exactly as promised and the contents were delicious. I made a mistake when ordering and it was so easy to have that corrected. How unusual, and how refreshing. Thank you.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

loved it!

The gift arrived on time and it was as on the website. My friend loved it. They were prompt and helpful when I requested to fix my personal message on the card. Also, there was constant updates on the status of my order so I was at ease of the package arriving in time for her birthday.

October 10, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look