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Artisan Deli Market Reviews 1,403

•
TrustScore 5 out of 5

4.8

Gift Shop
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Review summary

Created with AI, based on recent reviews

Looking at 172 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent quality of products and the wide selection available for creating personalized hampers. Customers found the ordering process to be easy and efficient, appreciating the flexibility to choose specific items and customize their gifts. The delivery service is consistently highlighted as timely and reliable, with many people receiving their orders exactly as requested and being kept informed throughout the process. The overall service, including customer support, is often described as first-class, with staff being helpful and responsive to inquiries and changes. However, some customers also noted issues with delivery, including parcels arriving damaged, delayed, or left in an insecure location. A few other people also felt that the product quality was not special, with items being easily found elsewhere, and expressed dissatisfaction when ordered items were substituted or missing without adequate resolution.

What people talk about most

Product

Consumers find product to be positive, with many reviewers highlighting the great selection of items and the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the promptness and... See more

Order

People report positive experiences with the ordering process, finding it easy and straightforward to select... See more

Quality

Reviewers highlight positive aspects of quality, with many customers reporting that the products were... See more

Service

Users describe positive interactions with service, consistently highlighting it as quick, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The experience was exemplary. So easy to order, delivery on time, and more importantly delicious goods. The hamper was a gift(hamper also super) and my friends were extremely impressed with the wine... See more

Rated 5 out of 5 stars

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted w... See more

Rated 5 out of 5 stars

We ordered a hamper as a Christmas present for our daughter. We selected a wide variety of items and found the choice and ordering process to be very good. The items were all good quality from lesser... See more

Rated 5 out of 5 stars

First time ordering a hamper from Artisan Deli Market and very happy with the entire experience. They were super kind, patient and helpful via email and then on the phone, and delivered on time... See more

Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Food, Beverages & Tobacco
  4. Food Products Supplier
  5. Gift Basket Store

Written by the company

Artisan Deli Market, nestled in Sussex, breathes new life into the gifting industry with its innovative and customer-focused approach. Established in 2020, we began our journey as a passionate deli with a vision: to offer extraordinary artisan products that delight the senses. Today, we are proud to present a bespoke range of food and drink gift hampers, offering our customers an opportunity to give unique and thoughtful gifts. Our hampers are filled with handpicked, taste-tested items, promising an unforgettable gastronomic journey with every gift. We empower our customers to express their creativity through fully customizable hampers or they can opt for our carefully curated, ready-made options. Our commitment to quality extends to our packaging as well. We go the extra mile to remain forest-neutral by using fully sustainable packaging materials and by planting trees to offset any additional usage. The respect we have for our planet is woven into the fabric of our business. Artisan Deli Market is also widely recognized for its exceptional customer service. Our advanced system ensures prompt human responses to all queries. We help guide our customers in their hamper selection process and keep them informed about their order's journey. With an energetic, young, and disruptive team leading the charge, Artisan Deli Market is far from your conventional gifting company. We continuously challenge ourselves to push boundaries and set new standards in the gifting space. Choose Artisan Deli Market and join us in redefining the art of gifting.

Our Promise:

Written by the company

Punctuality, Our Commitment
Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.
Eco-Packaging, Always
Sustainably-sourced, forest-neutral packaging with every order - for a greener planet.
Taste-Tested Quality Assured
Every product in our hampers is handpicked and tasted to ensure an extraordinary gastronomic experience.
Tailored to Delight
Customizable hampers to perfectly reflect your taste, filled with exquisite artisanal products.

Punctuality, Our Commitment

Named Day Delivery

Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

An excellent service

Really excellent service, I’d left it late to order easily online, but they were super responsive by phone and guided me through what was still available and basically did the leg work for me. Thank you to the lady who took my order so patiently.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect! ⭐️⭐️⭐️⭐️⭐️

What a fab experience!

Communication was spot on throughout. I ordered about 4 weeks in advance, selected my own box and handpicked the contents from a great selection at good prices.

The hamper was delivered in perfect condition by DHL on my selected delivery date, and the recipients were thrilled with everything.

A fantastic hamper company, I’ll definitely use them again and would recommend in a heartbeat to anyone looking to create and send a custom food hamper.

⭐️⭐️⭐️⭐️⭐️

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Overall very impressed

I really liked that I could chose which products I wanted in the hamper.
I made a mistake with the delivery address, I emailed them and it was corrected immediately.
I think I got the hamper 2 days after ordering.
Really impressed with everything

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Variety, quality and something for everyone

Good selection of items and like the box option (vs wicker basket). Something for everyone - makes a great family Christmas gift. I did request a delivery on a specific date, but this wasn't taken into account and delivered earlier than I'd wanted, but as nothing in the hamper perishable, not a huge issue.

December 19, 2024
Rated 5 out of 5 stars

Excellent 😀

Able to customise what you wanted in the hamper and was delivered when they said it would be with proof of delivery. Excellent service and would use them again !

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

They were thrilled with this hamper

This was a Christmas gift for my elderly Aunt and Uncle and I know it arrived safely, tracking was excellent and really helpful. I know they were both thrilled with it and quickly stored the fresh food in the fridge. This is my third year of ordering from this company and I made an error this time but it was swiftly rectified by the customer services team.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Simple order process

Simple order process, and great selection of products. I had to order for family with specific dietary requirements, and the process couldn’t have been more pleasurable.

December 2, 2025
Unprompted review

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