Artisan Deli Market Reviews 1,404

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 172 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent quality of products and the wide selection available for creating personalized hampers. Customers found the ordering process to be easy and efficient, appreciating the flexibility to choose specific items and customize their gifts. The delivery service is consistently highlighted as timely and reliable, with many people receiving their orders exactly as requested and being kept informed throughout the process. The overall service, including customer support, is often described as first-class, with staff being helpful and responsive to inquiries and changes. However, some customers also noted issues with delivery, including parcels arriving damaged, delayed, or left in an insecure location. A few other people also felt that the product quality was not special, with items being easily found elsewhere, and expressed dissatisfaction when ordered items were substituted or missing without adequate resolution.

What people talk about most

Product

Consumers find product to be positive, with many reviewers highlighting the great selection of items and the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the promptness and... See more

Order

People report positive experiences with the ordering process, finding it easy and straightforward to select... See more

Quality

Reviewers highlight positive aspects of quality, with many customers reporting that the products were... See more

Service

Users describe positive interactions with service, consistently highlighting it as quick, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The experience was exemplary. So easy to order, delivery on time, and more importantly delicious goods. The hamper was a gift(hamper also super) and my friends were extremely impressed with the wine... See more

Rated 5 out of 5 stars

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted w... See more

Rated 5 out of 5 stars

We ordered a hamper as a Christmas present for our daughter. We selected a wide variety of items and found the choice and ordering process to be very good. The items were all good quality from lesser... See more

Rated 5 out of 5 stars

First time ordering a hamper from Artisan Deli Market and very happy with the entire experience. They were super kind, patient and helpful via email and then on the phone, and delivered on time... See more


Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Food, Beverages & Tobacco
  4. Food Products Supplier
  5. Gift Basket Store

Written by the company

Artisan Deli Market, nestled in Sussex, breathes new life into the gifting industry with its innovative and customer-focused approach. Established in 2020, we began our journey as a passionate deli with a vision: to offer extraordinary artisan products that delight the senses. Today, we are proud to present a bespoke range of food and drink gift hampers, offering our customers an opportunity to give unique and thoughtful gifts. Our hampers are filled with handpicked, taste-tested items, promising an unforgettable gastronomic journey with every gift. We empower our customers to express their creativity through fully customizable hampers or they can opt for our carefully curated, ready-made options. Our commitment to quality extends to our packaging as well. We go the extra mile to remain forest-neutral by using fully sustainable packaging materials and by planting trees to offset any additional usage. The respect we have for our planet is woven into the fabric of our business. Artisan Deli Market is also widely recognized for its exceptional customer service. Our advanced system ensures prompt human responses to all queries. We help guide our customers in their hamper selection process and keep them informed about their order's journey. With an energetic, young, and disruptive team leading the charge, Artisan Deli Market is far from your conventional gifting company. We continuously challenge ourselves to push boundaries and set new standards in the gifting space. Choose Artisan Deli Market and join us in redefining the art of gifting.

Our Promise:

Written by the company

Punctuality, Our Commitment
Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.
Eco-Packaging, Always
Sustainably-sourced, forest-neutral packaging with every order - for a greener planet.
Taste-Tested Quality Assured
Every product in our hampers is handpicked and tasted to ensure an extraordinary gastronomic experience.
Tailored to Delight
Customizable hampers to perfectly reflect your taste, filled with exquisite artisanal products.

Punctuality, Our Commitment

Named Day Delivery

Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great customer service

Realised as soon as I had placed the order I had put the billing address as the delivery address! Reached out via email and got a reply the next day saying this could be changed right away no hassle! Great customer service and the hamper was brilliant!

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service! I inadvertently had to correct an address and they promptly answered my email, corrected the error I had made for me, kept me informed throughout the entire delivery service and delivered an extremely high quality product. I was informed by the delivery service when my gift was picked up, where it was in the delivery process and when it was delivered. The recipient loved the gift and there were so many high quality items to choose from that anyone and everyone would truly enjoy a gift from this shop!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Beautifully presented gift box

Beautifully presented gift box. It was a great surprise for a foodie friend going through surgery recovery, definitely made their day! Very happy with final product and delivery, DHL service was excellent! Thank you!

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I loved the option of creating a custom hamper. The recipient was very happy with it. I contacted customer care with a query about delivery times and they were very responsive and helpful.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

A great gift!

Thank you for the fast and fabulous service, preparing and delivering a hamper to a friend who is dealing with a serious diagnosis. I am in the US and worried it would take a long time to deliver, but it was even quicker than sending a basket to someone here at home! He was very happy with the quality of the items, too. I appreciate your help with delivering some love and support through the gift of food. Cheers!

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

This was a gift for someone

This was a gift for someone. The delivery was prompt and we were updated throughout the delivery process, which we liked. All the products were as described and the recipients were very happy overall. Would use this site again. Highly recommend!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Bought the hamper for my brother’s…

Bought the hamper for my brother’s birthday. As he was out when delivery attempted it was taken to a convenient collection point. I hand delivered it on his birthday and he was highly delighted with the beer and snack selection. So a great choice for beer lovers.

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

Easy order and great customer service

Ordering was very easy and a good selection of products to choose from. They got in touch by email when they realised there was no message for the card and we were able to fix that before it got sent out. The food was great and arrived on the day we requested.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely fresh hamper…

The order was delivered as expected and presented beautifully. My brother was delighted and commented on how cold and fresh the deli products were. He praised the champagne (not a conosseur mysef) but he was delighted with.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a Cheese & Charcuterie Lovers…

Bought a Cheese & Charcuterie Lovers Hamper for a colleague who was leaving our business. He informed me it was beautifully packaged and delivered with care not to mention filled with delicious produce.
I managed to leave off half the goodbye message that went with the hamper but Verity got in touch to let me know and correct my error as quickly as possible. I appreciated the swift kind responses and great customer care. Would definitely recommend buying from these guys!

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Good selection of items for a hamper

Had a good look around various hamper companies and chose Artisan as the selection of product met my needs
The ordering process was simple as was the checkout and payment
The recipients of the hamper are delighted in receiving it and also with the contents

April 30, 2025
Unprompted review

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