Asda Groceries Reviews 552

A female member of staff at portsmouth asda, would not let me use a till because she was standing there!!!

I placed an online order (5592430000129) with ASDA in December, which they failed to fulfill due to stock issues. I cancelled it the same day and was told I’d receive a refund within 5 days. That never happened.

I called customer service multiple times, each time being promised a solution that never came. Eventually, they claimed the refund couldn’t be processed because it had been more than 30 days—despite the fact that I contacted them well within that window.

They then told me to go to a store. I went to ASDA Chelmsford where staff had no clue what I was talking about and couldn’t help. Complete waste of time.

ASDA caused the problem, yet expects the customer to chase them endlessly and jump through hoops. I ordered online, canceled online, and expect a refund online. Still waiting.

The lack of accountability and basic customer care is beyond frustrating, it's insulting. I will never trust ASDA with another online order again.

I’ve just had my grocery order delivered, value £150.00.
£50.00 of the order was missing.
I started the process of claiming a refund for the missing items online and half way through doing so the website said I could not claim any more refunds and to contact customer service.
I did so, the person on the line said they couldn’t hear me, I gave and said I would ring them back.
I rang back six times, working my way through the menus each time only to be disconnected after the phone rang 3 times. I am still £20.00 out of pocket with no way to claim it back as the help line keeps disconnecting me and the website refuses to give me any more refunds.
I will now raise a dispute against Asda with my bank.
The missing items were clearly a driver error. The customer service is very poor.
I will not be using Asda home delivery again.

Bletchley Superstore c&c AVOID!!!!

The last three times I’ve been to this store there has been no one waiting with my orders. The app check in doesn’t work and the poster with how to phone the department has the wrong number on it

It’s been over 20 minutes waiting today and there’s even another customer here who’s been waiting a further ten minutes

What is the point of your service if no one is working there????

Please stop offering click and collect if you cannot staff it during the times you are offering

Every time I order from Asda there are items missing. This time there were three (the ones I needed the most obviously). Driver arrived 2 hours and 12 mins early. They're always massively early. What's the point of booking a time if they never stick to it? I'm done with Asda now. Also prices used to be very good but not now. They need to sort their act out.

Asda Hemel Hempstead, member of staff very rude, complaint made via customer service, shop manager just ignored complaints. Never shopping there again.

Scammer rubbish company steeled me Order 2722583001391

Why have they withdrawn most of the 7-8 deliveries? (Coventry Whitley branch)
Totally inconvenient and will be buying elsewhere.

Hopefully there will be a bonus in that the elsewhere will actually have stock of what is odered

If I could have left a Zero rating I would have . I’ve been shopping with Asda for over 15 years and have never had an issue until now .

I booked a delivery for last Friday at the usual time , I received a text today it would be late which was not an issue as I was at home . When the new delivery time came and went I called the customer service department , tracking showed that the driver was 7 stops away . When I spoke to customer services she stated that the tracking suggests the van hadn’t moved bearing in mind my delivery was for between 6-7 and it is now 8.30. She said she would need to refund . She then called the store who stated that the driver had delivered the shopping an hour before , I told her well he needed to return to where he delivered it as I hadnt received it ! I presumed that the refund would come through so I had to reorder my shopping for the next day and pay again . At 10pm the tracking was updated to delivered , I called customer services again who said that it would be escalated and I needed to wait 24-48hours . I then received an email on Mother’s Day stating that they would not be refunding due to tracking saying delivered . I then had to call again and again it was escalated and again I received the same email . I then was put through to the payment department who again stated they couldn’t refund and I should call the store I called the Leyton Mills store and spoke to someone who worked in the home delivery department I explained what had happened and he said he would look
Into it and, he would call back and hasn’t . I have camera footage from outside my property that proves no delivery was attempted on Friday !

I am now over £100 out of pocket and at a loss about what to do next but I will
not be letting this go.

Safe to say that I wil not be shopping with Asda in the future

I recently had a microwave delivered to my previous address 😖 the present occupant denied all knowledge of it!
Without much optimism, I contacted Asda. I spoke to the lovely Devine ( who embodied her name) she to secure a refund for me, enabling me to reorder the much needed appliance.
She did go above and beyond, thank once again Devine

Absolutely terrible defo will never use this delivery service again. Not only is delivery late but the swaps are not compatible.

Ordered food didn’t come left with two kids no food 🤬🤬🤬

I made an online order & didn't receive all the items - Asda processed a refund which luckily I spotted was just under £20 less than it should have been and raised the issue with the only telephone number available, but they can't help other than escalate, which the payments team ignore and a month later I'm still waiting with no news. I guess eventually this gets forgotten about and they have effectively stolen my money - I wonder how many others they have done this to? I don't normally check since Sainsbury, Tesco, Waitrose etc. get it right anyway, but clearly another source of income for Asda!

Terrible service. One girl on the till with a big queue. So decided to go to self checkout. No help whatsoever woman just standing there. Wow just unbelievable for a big store.

Wish I could give 0 stars. Purchased a delivery pass at the beginning of march and it’s as if now that I’m locked in they think they can be as useless as possible. I ordered yesterday for a 10.30am -11.30 am slot today. I received an email receipt this morning stating there were 5 substitutes and 5 items that were completely unavailable. Then my doorbell rang at 8.30am and it’s Asda… two hours early. I was annoyed but I was in the house, so it wasn’t the worst. However he handed me two crates then said that’s it and he was away. I thought it didn’t seem like much for around £140. Then after he left I realised more and more things that were missing so I started writing a list. Half of my order is missing and I can’t request refunds on the app yet because it states it’s not been delivered yet. I rang customer service who can’t do anything for me. I asked to cancel my delivery pass as I won’t be ordering from Asda again. She said I’m past the 14 days cool off period so she’ll have to pass it to someone else to see if it can be approved. Awful service I truly wouldn’t recommend to anyone

Appalling service from delivery driver. Food rotten and out of date. Never again.

Did click & collect through the app - hit the 'here' button, no one shows, 50 mins later i finally get my goods... get home... halfs missing (not out of stock just not there) i ring asda rochdale no one cares or bothers and told ring hq and i need to wait days for any sort of explanation of hq or replacement/refund - this is my weekly shop... ive a family to feed... this has put me in a bad situation.
1/10 for service and help. Will try another supermarket next time hopefully theyl deliver a better experience and not leave a family out of pocket and food.

Multiple times now Asda haven’t delivered my groceries, there is no communication either unless you call up customer services, all they ever say is sorry, that’s not god enough, no compensation is ever issued, I had to go out & do a food shop last night because they couldn’t be bothered to contact me, then you have to wait up to 5 working days for a refund, I will never shop with Asda again now.

over 5+ years on line grocery service is almost fantastic, BUT today the appalling customer service from halfway around the world is atrocious. WHY ASDA PAY FOR AN OUTSOURCED CUSTOMER SERVICE THAT MAKES THEM LOOK STUPID IS BEYOND ME.

and dont tell me to make contact 'cos thats what ive been trying to do all afternoon, instead contact me with a proper reply

heres a few more adjectives asda customer service have managed to achieve in one afternoon....
shocking
horrific
horrifying
horrible
terrible
awful
dreadful
ghastly
hideous
horrendous
frightful
atrocious
abominable
abhorrent
outrageous
hateful
loathsome
odious
gruesome
grisly
monstrous
nightmarish
heinous
harrowing
dire
shameful
unspeakable
unforgivable
unpardonable
abject
disgusting
revolting
repellent
repulsive
repugnant
sickening
nauseating
egregious
very bad
dreadful
very bad
awful
terrible
frightful
atrocious
disgraceful
deplorable
shameful
hopeless
lamentable
laughable
substandard
poor
inadequate
inferior
unsatisfactory
rotten
woeful
crummy
pathetic
pitiful
useless
lousy
godawful
shocking
abysmal
dire
the pits
duff
chronic
pants
poxy
hellacious

I am very disappointed about how small your ham is. It’s the size of my sisters bicep and they are tiny I’m not happy