I ordered a key ring to hold my late husband and son’s ashes, it was easy to use their site, good communication throughout the whole process, they acknowledged my order promptly, and the item was deli... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Professional and great customer services. There was an issue with the Royal Mail tracking and I emailed Ashes Jewellery and got a response within 30 minutes offering to send out another necklace to be... See more
Company replied
From the offset the process has been amazing The website is easy to use and navigate around and the prices I think are very fair. The quality of the goods is above and beyond. I would say actuall... See more
Company replied
I did endless research and decided on a sphere for a tiny bit of my friend’s ashes. I searched, went round and back and forth and found the perfect one at Ashes Jewellery Shop. Their prices were br... See more
Company replied
Company details
Written by the company
About Ashes Jewellery At Ashes Jewellery Shop we sell the finest cremation jewellery at very reasonable prices as we believe that remembering a loved one should not be a financial burden. We have over 15 years experience in selling cremation jewellery and we bring our expertise to all we do. Apart from our own website, we sell our products on all major online selling platforms. We understand that when people contact us, it is often a difficult time for them. Through product knowledge and polite, patient customer service, we make it our business to make this process as easy as possible. We try to provide our customers with quality cremation jewellery in a timely manner and ensure the customer’s needs are met whenever possible. We are in constant pursuit of new products and new ways to serve our customers. We have a 100% Satisfaction Guarantee on all of our products. Our hearts go out to you as you experience the recent loss of someone you love dearly, or a beloved pet. We hope to make this experience a little easier by providing the products and compassionate customer service you need and deserve at this time. Please don't hesitate to contact us if you have any question. Thank you.
Contact info
5 Wolverhampton Street, DY1 1DA, Dudley, United Kingdom
- 01384 242514
- ashesjewelleryshop@gmail.com
- ashesjewelleryshop.co.uk
4.9
Excellent
242 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The locket was lovely and just as…
The locket was lovely and just as described in the description, bought as a gift for my sister who was over the moon with it
February 14, 2025
Unprompted review
Reply from Ashesjewelleryshop
Thank you very much for taking the time to write a 5 star review.
We are very pleased to hear that you and your sister are happy with our products.
Take care,
Chloe
Affordable yet good quality
I ordered from here on the 7th of February and it arrived on the 12th. Super speedy yet crafted with care. Furthermore, it is an absolutely stunning piece of jewellery. It’s very affordable and I love how there is a wide selection of options to choose from. I would definitely recommend this to somone who is looking for good quality cremation jewellery which is not overly pricey.
February 12, 2025
Unprompted review
Reply from Ashesjewelleryshop
Thank you so much for taking the time to write such a lovely review.
We are glad to hear that you are happy with our products and service.
Wishing you all the best,
Rebecca
necklace absolutely beautiful.arrived…
necklace absolutely beautiful.arrived the next day exactly as described,i will definitely be wearing this pice with pride.thankyou.
February 4, 2025
Reply from Ashesjewelleryshop
Thank you very much for your purchase and for taking the time to write such a kind review.
We are glad to hear that you are happy with our products and service.
Wishing you all the best,
All at Ashes Jewellery Shop
Fantastic simple keyring
Product arrived promptly with clear instructions, it was packaged in a way that nobody would know what it was so I was able to give it as a gift that will hopefully bring some comfort.
The keyring is a robust design and is perfect for a male, the keyring will enable the lost love one to remain close and still go on his beloved train trips.
Thank you
February 4, 2025
Unprompted review
Reply from Ashesjewelleryshop
Thank you so much for taking the time for this kind 5 star review.
We are pleased to hear that you are happy with our products and service.
Hopefully the Ashes keyring will give some comfort and solace.
Wishing you all the best,
The Ashes Jewellery Shop Team
Very pleased with my keepsake charm
Very pleased with my keepsake charm. It was very well presented in its pouch with very clear instructions too which helped make it a little easier to put together. I know I’ll treasure this charm holding a little bit of my Ruby close to me forever. Highly recommend this shop and it’s excellent service. Thank you.
January 17, 2025
Reply from Ashesjewelleryshop
Thank you very much for our recent purchase and also for taking the time to write such a kind review.
We are glad to hear that you are happy with our product and service.
Wishing you all the best,
the Ashes Jewellery Shop Team
Great customer service
Great customer service and good quality bracelets.
I had to return one bracelet as it was too small. Not a problem and a replacement arrived speedily.
Note the bracelets are good quality and quite thick so if your wrist measures 19 cm I'd recommend you size up to the 22 cm and it will fit perfectly. Great company to deal with.
January 10, 2025
Reply from Ashesjewelleryshop
Thank you so much for taking the time to write such a lovely review.
We are glad to hear that you are happy with our products and service.
Wishing you all the best,
Rebecca
Excellent service and communication…
Excellent service and communication from start to finish. Lovely item and as described.
December 9, 2024
Reply from Ashesjewelleryshop
Hello,
Thank you very much for your kind 5 star review and your recent purchase.
We are glad to hear that you are happy with our product and service.
Wishing you all the best,
Rebecca
Reply from Ashesjewelleryshop
Thank you very much for taking the time to write a 5 star review.
We are very pleased to hear that you are happy with our products.
Take care,
Chloe
Great sales experience
Great sales experience. I had to return an item because it didn’t fit. Richard was very responsive to my messages and efficient. Item exchanged for a smaller size, no quibble. Would recommend.
December 6, 2024
Reply from Ashesjewelleryshop
Thank you very much for your recent purchase and for the kind feedback.
We are glad that we could swiftly exchange your bracelet for the smaller size.
wishing you all the best,
Rebecca
Amazing service
Amazing service. I ordered a leather bracelet for my husband and it arrived within days. They sent all the tools needed to ensure the ashes stayed safe. The bracelet itself is perfect and can’t wait to see his face when I give it to him. Thank you so much 😊
December 10, 2024
Unprompted review
Reply from Ashesjewelleryshop
Thank you so much for taking the time to write such a kind and elaborate review.
We are glad to hear that you are happy with our products and services.
Wishing you all the best,
All at Ashes Jewellery Shop
Everything was as advertised and it…
Everything was as advertised and it arrived on time, fantastic service
December 2, 2024
Reply from Ashesjewelleryshop
Thank you very much for your recent order and for your kind 5 star review.
Wishing you all the best,
The Ashes Jewellery Shop team
Reply from Ashesjewelleryshop
Hi, thank you for your feedback, i'm glad you received your charms on time.
Great service
Great service, fast delivery and beautiful jewellery, would highly recommend.
December 2, 2024
Unprompted review
Reply from Ashesjewelleryshop
Hi,
Thank you so much for your review, it means a lot to us that we can provide a top service to our customers.
Reply from Ashesjewelleryshop
Thank you so much for your kind review and for your recent purchases.
We are pleased to hear that you like the items you received.
Wishing you all the best,
all at Ashes Jewellery Shop
It’s a delight to receive the jewellery…
It’s a delight to receive the jewellery I order , it is excellent , Thanking you
October 21, 2024
Reply from Ashesjewelleryshop
Thank you very much for your purchase and for taking the time to write such a kind review.
We are glad to hear that you are happy with our products and service.
Wishing you all the best,
All at Ashes Jewellery Shop
Can't fault anything
Can't fault anything! Quick delivery, got exactly what I wanted, told family & friends about this site
October 11, 2024
Reply from Ashesjewelleryshop
Thank you so much for your recent purchase and for taking the time to write such a kind review.
We are very pleased to hear that you are happy with our products and service.
Thank you for telling friends and family about our business.
Wishing you all the best,
The Ashes Jewellery Shop Team
Jewellery is lovely fair price and…
Jewellery is lovely fair price and delivered in good time 👍
October 8, 2024
Reply from Ashesjewelleryshop
Thank you very much for your recent purchase and for your kind 5 star review.
Wishing you all the best,
The Ashes Jewellery Shop Team
Quick delivery and very pleased with…
Quick delivery and very pleased with the bracelet. It was just like described on your website.
September 27, 2024
Reply from Ashesjewelleryshop
Thank you so much for taking the time to write such a kind review.
We are glad to hear that you are happy with your bracelet and that it arrived quickly.
Wishing you all the best,
Rebecca
The bracelets are just totally…
The bracelets are just totally beautiful, thank you so much , I'm so happy that they are going to look so special ❤️
September 23, 2024
Reply from Ashesjewelleryshop
Thank you very much for taking the time to write such a lovely review.
I am very pleased to hear that you are happy with the bracelets.
Wishing you all the best,
Rebecca
Thank you.
The care and attention to such a difficult situation was more than I was expecting, very reasonably priced for the quality and including the tools needed to was both thoughtful and helpful, only issue I had was with the funnel being to fine to place the ashes through. Would definitely recommend to other people.
September 17, 2024
Reply from Ashesjewelleryshop
Thank you so much for taking the time to write such a kind review.
We appreciate that this is a difficult time and we try to be as respectful and helpful as possible.
I am glad to hear that you are happy with our products and service.
Wishing you all the best,
Chloe
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.