I ordered a key ring to hold my late husband and son’s ashes, it was easy to use their site, good communication throughout the whole process, they acknowledged my order promptly, and the item was deli... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Professional and great customer services. There was an issue with the Royal Mail tracking and I emailed Ashes Jewellery and got a response within 30 minutes offering to send out another necklace to be... See more
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From the offset the process has been amazing The website is easy to use and navigate around and the prices I think are very fair. The quality of the goods is above and beyond. I would say actuall... See more
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I did endless research and decided on a sphere for a tiny bit of my friend’s ashes. I searched, went round and back and forth and found the perfect one at Ashes Jewellery Shop. Their prices were br... See more
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Company details
Written by the company
About Ashes Jewellery At Ashes Jewellery Shop we sell the finest cremation jewellery at very reasonable prices as we believe that remembering a loved one should not be a financial burden. We have over 15 years experience in selling cremation jewellery and we bring our expertise to all we do. Apart from our own website, we sell our products on all major online selling platforms. We understand that when people contact us, it is often a difficult time for them. Through product knowledge and polite, patient customer service, we make it our business to make this process as easy as possible. We try to provide our customers with quality cremation jewellery in a timely manner and ensure the customer’s needs are met whenever possible. We are in constant pursuit of new products and new ways to serve our customers. We have a 100% Satisfaction Guarantee on all of our products. Our hearts go out to you as you experience the recent loss of someone you love dearly, or a beloved pet. We hope to make this experience a little easier by providing the products and compassionate customer service you need and deserve at this time. Please don't hesitate to contact us if you have any question. Thank you.
Contact info
5 Wolverhampton Street, DY1 1DA, Dudley, United Kingdom
- 01384 242514
- ashesjewelleryshop@gmail.com
- ashesjewelleryshop.co.uk
4.9
Excellent
242 reviews
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Five Stars
Beautiful jewellery and a lovely company.
Would definitely recommend and use again.
September 2, 2024
Reply from Ashesjewelleryshop
Thank you so much for your recent purchases and for your kind review.
Wishing you and your family all the best,
Rebecca
Thank you
A really responsive company to queries and an exchange.
Friendly, supportive and great service.
Products are lovely.
Thankyou
September 3, 2024
Unprompted review
Reply from Ashesjewelleryshop
Thank you for your recent purchases.
I am glad to hear that you are happy with our products and service, and that the exchange for a larger bracelet went smoothly.
Wishing you all the best,
Rebecca
Excellent.
August 6, 2024
Reply from Ashesjewelleryshop
Hi, Thank you for your order, we hope the bracelet brings you comfort.
The Ashes Jewellery Team
Reply from Ashesjewelleryshop
Hi, Thank you for kind review. We are pleased that you're happy with your jewellery.
The Ashes Jewellery Team
Reply from Ashesjewelleryshop
Hi,
Thank you for your review.
The ashes Jewellery Team
Happy with my heart urn necklace
Happy with my heart urn necklace
Feel like my daughters with me now
Would recommend this site
Thankyou
August 15, 2024
Unprompted review
Reply from Ashesjewelleryshop
Hi Maria,
We are a glad that our jewellery is bringing you some comfort at this difficult time.
The Ashes Jewellery Team.
Absolutely amazing pendant
Absolutely amazing pendant, and lovely people. Packaged with care and lovely and respectful letter in with the pendant. Thank you.
-Maisie
August 7, 2024
Unprompted review
Reply from Ashesjewelleryshop
Thank you so much for your recent purchase and for the kind, 5 star review.
All the best to you and your family,
Rebecca
They are reliable fast on delivery very understanding of your loss and loved the small note that came with my bracelet charm good quality and had funnel, poker, screwdriver even glue, love it xx
Recommend to my friends and family in a heartbeat . I am very pleased with what I got and will wear it with pride xxxx
July 30, 2024
Reply from Ashesjewelleryshop
Thank you so much for your custom and taking the time to write such a lovely review.
We are very pleased to hear that you are happy with our products and service.
Wishing your and your loved ones all the best,
Rebecca
very happy
frankly, i only ordered one item. however, it arrived promptly, well packaged and is excellent quality.
i will likely order again.
July 22, 2024
Reply from Ashesjewelleryshop
Thank you very much for your recent purchase and the kind review.
All the best,
Chloe
I ordered a black leather bracelet for…
I ordered a black leather bracelet for my son (Steven Harris) so he could add some ashes from our beloved Alfie. The bracelet is really lovely quality and arrived quickly.
There was a "letter" in the packaging which touched our hearts. Thank you so much for this personalised message.
Ashes jewellery . Would always buy from ashes jewellery. 5 stars 🌟
July 19, 2024
Unprompted review
Reply from Ashesjewelleryshop
Thank you so much for your recent purchase.
We are sorry to hear about the loss of Alfie and I hope the ashes bracelet will give your son some comfort.
Thank you also for taking the time to write such a lovely review.
Wishing you all the best,
Rebecca
Amazing service
Amazing service
I ordered the Cylinder necklace memorial urn on the Wednesday and came the next day fantastic service and nicely presented in the box
Well recommended
July 25, 2024
Unprompted review
Reply from Ashesjewelleryshop
Thank you very much for your recent purchase and for the kind feedback.
We are glad to hear that you are happy with our products and service.
Best wishes,
Chloe
Quality and Care :)
So pleased to receive this item and the heart felt note and card that came with it. More companies could learn more from Ashes Jewellery shop about this very personal touch. Will wear this item continuously as a reminder of the love I had for my Chloe.x
Ordered a bracelet urn for men black leather 20cm.
July 23, 2024
Unprompted review
Reply from Ashesjewelleryshop
Thank you so much for taking the time to write this kind 5 star review.
As we are a smaller company, we always put our customers first.
We understand their situation and we appreciate that buying an item of cremation jewellery is usually done at a difficult time.
I am very glad to hear that you are happy with your bracelet.
I hope you have remembered to apply the super-glue provided, to the screw before screwing it back into place.
This will avoid the screw ever accidentally becoming undone.
Wishing you all the best,
Rebecca
Honest company
Honest company. Fast delivery. Excerlent quality. Easy to follow instructions
July 8, 2024
Reply from Ashesjewelleryshop
Thank you very much for your kind 5 star review and for your recent purchase.
We are glad to hear that you are happy with our products and service.
Wishing you all the best,
All at ashesjewelleryshop.co.uk
Reply from Ashesjewelleryshop
Thank you, we are glad you have received your products and happy with our service.
Kind regards,
The Ashes Jewellery Team
Was a bit fiddle
Was a bit fiddle. But got there in the end. Instructions was not very clear and the bit about the glue. But redid them. And ok now.
June 12, 2024
Reply from Ashesjewelleryshop
I am sorry to hear that you did not find the instructions clear.
Apart from the instructions included, we also have a instructions video on YouTube.
https://youtu.be/qeNlpTG4xco
Please feel free to contact us if you have any further questions.
Kind regards,
Rebecca
Fantastic product
Fantastic product, great service everything I need to cherish the love one, many thanks
June 28, 2024
Unprompted review
Reply from Ashesjewelleryshop
Thank you very much for your recent purchase and your 5 star review.
Wishing you and your family all the best,
The Ashes, Jewellery Shop team
Reply from Ashesjewelleryshop
Thank you so much for your recent custom and the kind review here on Trustpilot.
Wishing you all the best,
All at Ashes Jewellery Shop.
Friendly and helpful when I rang with a…
Friendly and helpful when I rang with a question. Fast shipping and packaged well no complaints. Lovely trinkets for what I wanted them for. Big THANK YOU.
May 14, 2024
Reply from Ashesjewelleryshop
Thank you for your kind words and choosing us at this precious time.
Kind regards,
The Ashes Jewellery Team
Just what I was looking for absolutely…
Just what I was looking for absolutely lovely charms thankyou
May 17, 2024
Reply from Ashesjewelleryshop
Hi, Thank you so much for your order. We are so happy that you love our charms.
Kind regards,
The Ashes Jewellery Team
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