Ashesjewelleryshop Reviews 235

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that items are even better than advertised and well-made. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their purchases promptly. Reviewers also appreciate the thoughtful inclusions, such as superglue, funnels, and condolence notes, which enhance the overall experience. However, some customers also noted that the screw on certain items can be tight and difficult to undo, making the filling process a bit fiddly. Additionally, a few people mentioned issues with lost consignments, although replacements were sent out.

What people talk about most

Product

Customers had positive experiences with the product, often praising its beautiful design, good quality, and... See more

Quality

People report positive experiences with quality, often describing products as well-made, sturdy, and even... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a key ring to hold my late husband and son’s ashes, it was easy to use their site, good communication throughout the whole process, they acknowledged my order promptly, and the item was deli... See more

Company replied

Rated 5 out of 5 stars

I brought a cross with a black front, the metal is stainless steel and silver and the cost was good. The chain is sturdy, very difficult to break. The instructions are clear and easy to follow. The cr... See more

Company replied

Rated 5 out of 5 stars

Professional and great customer services. There was an issue with the Royal Mail tracking and I emailed Ashes Jewellery and got a response within 30 minutes offering to send out another necklace to be... See more

Company replied

Rated 5 out of 5 stars

From the offset the process has been amazing The website is easy to use and navigate around and the prices I think are very fair. The quality of the goods is above and beyond. I would say actuall... See more

Company replied


Company details

  1. Jeweler

Written by the company

About Ashes Jewellery At Ashes Jewellery Shop we sell the finest cremation jewellery at very reasonable prices as we believe that remembering a loved one should not be a financial burden. We have over 15 years experience in selling cremation jewellery and we bring our expertise to all we do. Apart from our own website, we sell our products on all major online selling platforms. We understand that when people contact us, it is often a difficult time for them. Through product knowledge and polite, patient customer service, we make it our business to make this process as easy as possible. We try to provide our customers with quality cremation jewellery in a timely manner and ensure the customer’s needs are met whenever possible. We are in constant pursuit of new products and new ways to serve our customers. We have a 100% Satisfaction Guarantee on all of our products. Our hearts go out to you as you experience the recent loss of someone you love dearly, or a beloved pet. We hope to make this experience a little easier by providing the products and compassionate customer service you need and deserve at this time. Please don't hesitate to contact us if you have any question. Thank you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

235 reviews

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1-star

Asks customers to review

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Rated 5 out of 5 stars

Heart Charms ❤️

I bought 3 heart charms for myself and my daughters, for us to be able to keep our dear cat, Oscar close forever. They are beautiful and delicate and exactly what I was wanted. They were easy to put his ashes in and I had them engraved locally with his name. Exactly as described and very quick delivery. Highly recommend as a precious keepsake x

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful silver urn

Easy payment online , quick delivery and beautiful little silver urn . Perfect for my travels to keep my Dad close to me . Beautiful Quality

June 17, 2026
Unprompted review
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Reply from Ashesjewelleryshop

Thank you so much for your recent purchase.
We are glad to hear that you are happy with our mini urn, and service.
If there is anything else we can do, please do not hesitate to get in touch.

wishing you and your family all the best,

The Ashes Jewellery Shop Team

Rated 5 out of 5 stars

Beautiful bracelet easy to fill perfect…

Beautiful bracelet easy to fill perfect item for our special pooch and super fast delivery thank you 😊

June 17, 2026
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Reply from Ashesjewelleryshop

Thank you so much for your recent purchase and for taking the time to write a review.
We are glad to hear that you are happy with our products and service.
wishing you all the best,

The Ashes Jewellery Shop Team

Rated 5 out of 5 stars

Better than expected

I brought a cross with a black front, the metal is stainless steel and silver and the cost was good. The chain is sturdy, very difficult to break. The instructions are clear and easy to follow. The cross unscrews from the attachment to the chain, you are provided a funnel to transfer a small amount of ashes with, then you screw the cross into place on the neckless. The screw is tight and difficult to get undone.

June 4, 2026
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Reply from Ashesjewelleryshop

Thank you so much for your recent purchase and for taking the time to write such a nice review.
We are glad to hear that you are happy with the quality of our products, and our service.

wishing you all the best,

Rebecca

Rated 5 out of 5 stars

Very helpful when contacting them

Very helpful when contacting them. Quick response.

June 1, 2026
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Reply from Ashesjewelleryshop

Thank you so much for your recent purchase and for taking the time to write a review.
We are glad to hear that you are happy with our products and service.
wishing you all the best,

The Ashes Jewellery Shop Team

Rated 5 out of 5 stars

Very considerate response to my…

Very considerate response to my order,which i received within two days of ordering,the items were of good quality,i shall certainly be using this company again if the needs arise. Thankyou for your kind words at a very difficult time.

May 29, 2026
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Reply from Ashesjewelleryshop

Thank you so much for your recent purchase.
We are glad to hear that you are happy with our products and service.
If there is anything else we can do, please do not hesitate to get in touch.

wishing you and your family all the best,

The Ashes Jewellery Shop Team

Rated 5 out of 5 stars

I ordered a key ring to hold my late…

I ordered a key ring to hold my late husband and son’s ashes, it was easy to use their site, good communication throughout the whole process, they acknowledged my order promptly, and the item was delivered a few days later! It was well packaged, and the item itself was exactly as described, all in all a very positive outcome! I would recommend this company, and wouldn’t hesitate about using them in the future! Thank you

June 7, 2026
Unprompted review
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Reply from Ashesjewelleryshop

Thank you so much for your recent purchase and for taking the time to write such a nice review.
We are glad to hear that you are happy with our products and service.
wishing you all the best,

The Ashes Jewellery Shop Team

Rated 5 out of 5 stars

Beautiful

Ordering was easy. Website easy to navigate,Fast delivery. Lovley little note inside. Wanted something to keep my grandparents close. It's beautiful and well made. Will recommend

May 27, 2026
Unprompted review
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Reply from Ashesjewelleryshop

Thank you so much for your recent purchase and for taking the time to write a review.
We are glad to hear that you are happy with our products and service.
wishing you all the best,

The Ashes Jewellery Shop Team

Rated 5 out of 5 stars

Recommended

Lovely jewellery and super fast delivery.
The quality and price was excellent

May 19, 2026
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Reply from Ashesjewelleryshop

Thank you so much for your recent purchase and for taking the time to write a nice review.
We are glad to hear that you are happy with our products and service.
wishing you all the best,

The Ashes Jewellery Shop Team

Rated 5 out of 5 stars

Ashes bullet chain bought for my son to…

Ashes bullet chain bought for my son to carry his dad's ashes with him. Prompt delivery, lovely message on card with gift and good quality product. Very happy.

May 11, 2026
Unprompted review
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Reply from Ashesjewelleryshop

Thank you so much for your recent purchase and for taking the time to write such a nice review.
We are glad to hear that you received your order, and that you are happy with our products and service.

wishing you all the best,

The Ashes Jewellery Shop Team

Rated 5 out of 5 stars
Ashesjewelleryshop logo

Reply from Ashesjewelleryshop

Thank you so much for your recent purchase and for taking the time to write a review.
We are glad to hear that you are happy with our products and service.
wishing you all the best,

The Ashes Jewellery Shop Team

Rated 5 out of 5 stars

I am really happy with my purchase

I am really happy with my purchase. Thank you i will treasure it .

May 7, 2026
Unprompted review
Ashesjewelleryshop logo

Reply from Ashesjewelleryshop

Thank you so much for your recent purchase and for taking the time to write such a nice review.
We are glad to hear that you are happy with our products and service.
wishing you all the best,

The Ashes Jewellery Shop Team

Rated 5 out of 5 stars

Great service

Great service, received my purchase and I’m very pleased with the quality of it. Would definitely recommend

April 28, 2026
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Reply from Ashesjewelleryshop

Thank you so much for your recent purchase and for taking the time to write a review.
We are glad to hear that you are happy with our products and service.
wishing you all the best,

The Ashes Jewellery Shop Team

Rated 5 out of 5 stars

Brilliant company with amazing service

Brilliant company with amazing service. They couldn’t have been more helpful and kind when I needed to exchange an order for a smaller size. Quality of the bracelet is lovely too.

April 13, 2026
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Reply from Ashesjewelleryshop

Thank you so much for your recent purchase and for taking the time to write such a nice review.
We are glad to hear that you received the replacement order, and that you are happy with our products and service.

wishing you all the best,

The Ashes Jewellery Shop Team

Rated 5 out of 5 stars

Pet i cannot forget…

Beautiful jewellery that I can hold onto my pets ashes and remember the good times

April 17, 2026
Unprompted review
Ashesjewelleryshop logo

Reply from Ashesjewelleryshop

Thank you so much for your recent purchase and for taking the time to write such a nice review.
We are glad to hear that you are happy with our products and service.
wishing you all the best,

The Ashes Jewellery Shop Team

Rated 5 out of 5 stars

Good communication

Good communication, nice item

April 8, 2026
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Reply from Ashesjewelleryshop

Thank you so much for your recent purchase and for taking the time to write a review.
We are glad to hear that you are happy with our products and service.
wishing you all the best,

The Ashes Jewellery Shop Team

Rated 5 out of 5 stars

Hi received my beautiful charm and the…

Hi received my beautiful charm and the very thoughtful note inside, something to treasure & remember my very missed cat Binx.

March 15, 2026
Unprompted review
Ashesjewelleryshop logo

Reply from Ashesjewelleryshop

Thank you so much for your recent purchase and for taking the time to write a nice review.
We are glad to hear that you are happy with our products and service.
wishing you all the best,

The Ashes Jewellery Shop Team

Rated 5 out of 5 stars

1st consignment was lost.

1st consignment was lost.
Sent an email and was told that a replacement would be sent out. Replacement was received.
Very please with Rebcecca who dealt with it

February 19, 2026
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Reply from Ashesjewelleryshop

Thank you so much for your recent purchase and for taking the time to write such a nice review.
Unfortunately, Royal Mail "misplaced" your first parcel but we are glad to hear that you received the replacement order, and that you are happy with our products and service.

wishing you all the best,

The Ashes Jewellery Shop Team

Rated 5 out of 5 stars

Exceptionally Beautiful

Exceptionally beautiful heart locket for my cat’s ashes. Good quality and price, thank you

February 22, 2026
Unprompted review
Ashesjewelleryshop logo

Reply from Ashesjewelleryshop

Thank you so much for your recent purchase and for taking the time to write such a nice review.
We are glad to hear that you are happy with our products and service.
wishing you all the best,

The Ashes Jewellery Shop Team

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