Ashley Moore Furniture Reviews 169

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Super impressed from my first point of contact. I wanted some bespoke shelf sizes & was delighted that Ashley Moore could provide these where many other companies could not. Customer Service, deliv... See more

Rated 5 out of 5 stars

Ordered a mantel and arrived quickly and looked great, had a bit of an issue however. Contacted customer services and this was dealt with quickly with a replacement being sent in only a couple of da... See more

Rated 4 out of 5 stars

Great product, quick delivery in covid times. Only gripe was that screws for the bolts sent for 15cm shelf were far too deep for a plasterboard internal wall & had to find a makeshift solution. Advice... See more

Rated 5 out of 5 stars

Very happy with our purchase from this company. Floating mantel piece is beautiful. Packaging was excellent ( took a while to open) .The only thing I could say on the negative side was that with fitt... See more

Company details

  1. Furniture Manufacturer

Written by the company

Classy, stylish-looking wooden rustic furniture with a lifetime guarantee and 100% natural wax finish.


Contact info

3.5

Average

TrustScore 3.5 out of 5

169 reviews

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Rated 5 out of 5 stars

Lovely shelf, excellent customer service

Lovely shelf, thought I might need it a darker shade, my wife spoke to A. M.
For some advice, they were fantastic, and so helpful. A big thank you from us.
The shelf and brackets look great on the wall. Very pleased.
I would highly recommend Ashley Moore and would absolutely buy from them again.

May 27, 2021
Unprompted review
Rated 5 out of 5 stars

Great shelf, very helpful customer service

Ordered rustic kitchen shelf with brackets. Very pleased with it and looks great. I thought i might have chosen a shade to light in colouring and contacted A M to see if they could offer help with changing wax. Well, they were fantastic, extremely helpful. I would absolutely recommend them and I will definitely buy from them again.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

Oak Mantelpiece

Very happy with our purchase from this company. Floating mantel piece is beautiful. Packaging was excellent ( took a while to open) .The only thing I could say on the negative side was that with fittings supplied the shelf would sit a little away from wall, easily remedied by a little counter sinking on wall.
All communication was spot on.

May 11, 2021
Rated 1 out of 5 stars

Disappointed - not as advertised!

Disappointed!! I’ve been meaning to contact the team at Ashley Moore. I ordered a Rustic Floating Shelf 22cm deep, 5cm thick handcrafted using solid wood | Complete with fixings | Rustic Kitchen Shelves. What I received looked nothing like the Rustic shelf in the picture and is what I believe to be a new plank of pine, stained with a walnut stain!! I was expecting reclaimed wood and a rustic look and finish. Not impressed to be honest. A real shame as the shelf advertised was what I wanted.

May 7, 2021
Ashley Moore Furniture logo

Reply from Ashley Moore Furniture

Hi Peter We are sorry you are not 100% satisfied with your order i can see you have not tried to contact us regarding this issue we are more than happy to accept a return and offer a full refund if you contact us within 14 days of your purchase I have checked your order and can see you did not select our reclaimed product range you have purchased our new pine shelves range.

Please contact us and we are more than happy to resolve this issue.

Kind regards
Ashley Moore furniture

Rated 5 out of 5 stars

Happy Customer!

Super impressed from my first point of contact. I wanted some bespoke shelf sizes & was delighted that Ashley Moore could provide these where many other companies could not. Customer Service, delivery & packaging were all spot on - & the shelves are great quality & just what I wanted. Thanks!

April 20, 2021

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