Aspray Reviews 260

Sushma Long was very helpful in a difficult time and organised everything keeping me informed. The work repairs carried out were to a good standard when completed.

George and his team were excellent from start to finish, kept me informed throughout the work, which was carried out to a high standard. Found the tradesmen to be reliable and trustworthy.
I would highly recommend

Excellent communication from start to finish - took the pressure off trying to organise everything myself when dealing with insurers and finding appropriate trade skills. Repairs were completed to a high standard with minimal disruption in a professional, trustworthy way - highly recommended.

Do not use if you are a female of of ethnic origin and don’t like “mainsplaining “

Please ask for full scope of works prior to works commencing and ask for full transparency. They didn’t have my best interest. They are concerned about their own profit. They also didn’t guarantee the works. This is key.

It’s imperative people are informed about such companies.
My experience was with Midlands based Aspray company and then Swindon and Gloucester. Please be careful.

Escape of water claim December 2022
I would highly recommand Iain Speedie. Although the claim does not work out as expected, he still helped us a lot during the whole process and had managed to save us lots of time and money

After six months of being messed around after a leak we decided to cash settle and do the work ourselves just to get the work done. Asprey then happily take their 10% plus VAT. I would never recommend this company ever! I believe the tactic is to force the people in to cash settlement to get money for nothing other than a few phone calls/emails.

I found it extremely difficult to deal with my insurance company about my claim and therefore called on the services of aspray to help. They took over the whole process and ensured that everything I was entitled to was included in the settlement and reinstatement. I was extremely pleased with the final results and wouldn’t hesitate to use them again. Without their help I would have no doubt received a much smaller scope of works.

George Masterton was fantastic from start to finish, fought really hard to get my claim through , and kept me informed every step of the way, fantastic service would highly recommend, great communication and very professional , really went above and beyond for me.
Thanks again
Maria Giardelli

I found George Masterton of Aspray to be very efficient, knowledgeable and incredibly organised. He immediately put me at ease that he was going to sort the claim out and obtain the best settlement with the insurer. It cost us nothing and he certainly accomplished getting the best settlement. With George's expertise in the field of construction and experience in dealing with insurers he made a potentially very difficult matter stress free. George also has a wonderful engaging manner and is a pleasure with which to deal. I can highly recommend to anyone dealing with an insurance claim that they should engage George to represent them as he has fought to obtain us the best possible settlement in dealing with the works required to rectify the subsidence damage. I have no doubt that had we dealt with this matter ourselves we would have obtained less than half that which George has achieved. Finally, it should also be mentioned that the level of communication that George provided throughout the process was excellent. We were informed at every point of any development and George was always contactable and happy to assist in any way.

We discovered a leak under the floor at one of rental properties which wasn’t reported by the tenant so had been leaking for quite some time and caused a lot of damage throughout the flat.
We contacted Aspray in Northampton as we were unsure of the claim process. Kylie came out to assess the damage and she assured us from the start that she would take on the claim and deal with the insurance company.
She kept us informed throughout the process which took several weeks to be completed, but was stress free.
Lee & his team did a fantastic job of restoring the flat to a very high standard, so all in all we cannot recommend them highly enough.

Some Aspray agents might be good but Aspray of Bournemouth Employed minors a 12 year old girl on site. When we complained said she was part of the crew at 12 Cut corners plastered over mould put brand new kitchen on wet plaster .Break every single health and safety rule. My only advice is check what they are doing everyday. As for your head office looking into it that's a joke in itself got told this morning we got 8 weeks to respond to you.

Don’t trust this company they are into insurance fraud they don’t pay the builders just let the insurance company deal with the claim

Absolutely disgusting company to represent you in your hour of need , from the first day it was a mess , the woman who was sent to us on behalf of Aspray didn’t turn up even though we contacted their head office to make sure she knew the appointment was that day , when she did turn up on the next appointment she promised she would phone back her decisions and schedule to fight the insurer the next day , that didn’t happen . We have had to continuously email and attempt to phone and message her for updates without reply , even when we did get a response we felt like we were intrusive and a burden . and now the latest message we received states she can no longer deal with our claim after months of us waiting for something to be done about the leak we had with our shower.
we have had to do all the chasing of answers from the insurance company ourselves even though she said she was going to do it , Beware if you ask this company to represent you that you are not left in the lurch like us , we now have to start all over again having our home used as a pawn in other peoples games

Asprays handled our claim very efficiently with very little involvement from ourselves due to the claim being made just a few days before the property was exchanged to new owners . They kept us informed throughout the process from beginning to finish and we were very satisfied with their service

Leak in shower valve resulted in drip through ceiling.. had a lot on my plate at the time so handed over to Aspray.. dealt with a lady called Sushma who was pleasant and professional throughout but the whole process took over a year to complete and I was left with a poor finish and I still had a leaky shower.. the leak detection people utterly failed to find the leak in the first instance so they put it down to faulty sealant and waste pipe.. this was just so they could assign it to ‘something’.. this then triggered a load of work from an incorrect starting point which dragged on. 3 months after the work was completed the leak manifested again as it was a slow drip, gradually accumulating in the ceiling.. I asked Apray to investigate, they claim to offer a 12 month warranty so they sent original builder who dismantled the shower and discovered it was the shower valve which we knew it was all along.. however, at this point they washed their hands of it and suggested I pay to get the work done again or put in a new claim.. daughter is about to have back operation so we desperately need a shower for her to use so I guess I will bite the bullet in the short term and consider my options.. maybe I was unlucky but this may demonstrate to you that if your claim becomes tricky, Aspray will happily walk away leaving you no better off and several hundreds of pounds out of pocket for a job not very well done.
My entire shower enclosure is in bits.. waiting for a plumber to come and fix what Aspray should have completed minus a leak.

Should have called him sooner, We had an escape of water earlier in the year and couldn't, for the life of us, work out where it was coming from. So we contacted George of Aspray Ltd. and asked for his help. He sent an experienced professional around who found the leek in no time and stopped the leek, a tiny hole in a copper pipe located under our kitchen floor. However the damage that was done was horrendous, New kitchen needed, floors in the Kitchen, Utility and Porch needed replacing, walls of burst plaster, mould and damp needed repairing and decorating in all these areas too. Anyway I ramble on, I can't say every single thing went to plan or always ran smoothly, wouldn't expect it to, but George was always contactable, even when he was on holiday. Thank you George for all your help and dealing with our insurance company on our behalf, It would have been an awful lot more of a stress without your professionalism and expertise.
Denver & Sarah

Great help from Jon all through the claim process - sorting out trades people to do the repairs, keeping me informed throughout. Took much
of the stress out of the experience when I had an 'escape of water'

George has been absolutely brilliant in helping us get our bathroom fixed and being able to be used as a bathroom again. His communication is great. Always able to be contacted when needed and came to check the work being done was right. Allowed us to chose the tiles & flooring we wanted with out any issues.No complaints from us to George. Thank you so much you've been the best.
Kirstie & Matt

It took Aspray 5 months to process my claim. The communication was awful, they didn’t tell me what repairs were to be included in the claim and in the final couple of weeks I was made to feel like an inconvenience for asking questions and because I wasn’t able to accommodate contractors at short notice when Aspray wanted them to come. Eventually a date for the work was agreed but there were issues around what was included in the claim leading to more questions.
After sending a polite text to my Aspray project manager expressing my frustration as to how it had been handled I was astounded to be told by email that my claim was dropped. The contractor who was due to start work the following day was cancelled and I was left high and dry.
Absolutely appalling and I’m now trying to find a contractor to make repairs to my property.

Connie and I were victim of a massive leak during a cold wave that caused a water pipe to burst, while on holiday. The whole 2-storey house needs a complete renovation.
Sushma's expertise, advice and time made a real difference for us.
She helped us get a much better cash settlement from the insurance company than the one they initially wanted us to accept, and we were relieved from a lot of the burden associated to such a disaster, as she acted as a middle woman between us and the insurance, taking over the communication, and the negotiation side altogether.
If you do not wish to get a cash settlement, Aspray will use their network of builders who may be able to carry the job - and do a much better quality one than the insurer's builders!
Also, Sushma challenged our Loss Adjuster on more occasions than I could ever remember.
We'd recommend the service to anyone worried about not being treated fairly and swiftly by their insurance company.
We value the service we've been getting very highly!
Many thanks!